Jamie R.

I ordered a sofa that was delivered 10/29/21 to my home in GA. It went immediately onto a moving truck for a work apartment in Chicago. It was unloaded 11/4/21. It was a great, comfy couch for 9 months until the frame under one of the legs gave out. Note: I live alone & travel 60% of the time, so it was barely used. Rooms to Go is not honoring their warranty because 'it was moved from it's delivery location' - even though it was never used there. The supervisor said I can't prove it wasn't damaged in moving (which I can as I have photos of it in Chicago in perfect condition starting Nov 4,2021) and then she said it probably broke because people sat on it (well, it's a couch - true statement!). Unbelievable that they are not standing behind the quality of their furniture on a technicality and unbelievable that the sofa only lasted 9 months and was barely used!

I spent almost 2 hours PAINstakingly entering 11 shipping addresses (yes 2 hours!) due to extremely slow and clunky website. This included a call to their customer service about the site issues. Then 2 weeks later all the gifts showed up addresses to me at the billing address instead of the the 11 recipients at their shipping addresses! I called to get rectification and they said there was nothing they could do! Shame on them. For such a high priced chocolate, i expected much more from them. Now I am having to reship every gift.