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Roomster

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Ohio
1 review
4 helpful votes
Follow Nicole Q.
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The reason why I gave a one star is because this company charges fees to even look at your mail, but don't regulate all the scammers. Ppl tried to scam me multiple times on here. Even when I thought a person was legit because they sent a copy of their license and information, wanted $1400 and claimed to be a Dr. I called the real Dr's office and spoke with him, it was a scam and the lady stole his ID and been using it to scam ppl. I don't recommend this company.

Roomster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 28, 2021
Netherlands
2 reviews
1 helpful vote
Follow Keiran L.
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I had been looking for a place to stay for a while but had mainly been using craigslist and didn’t have any luck because I found it so difficult to sift through all the sketchy ads. I was about to give up hope when my friend posted about roomster on facebook! I had no idea about this site and have to say that it really made everything 100 times easier. I now have a great apartment close to Washington Square Park exactly where I wanted to be! Really recommend this site!

Date of experience: May 5, 2015
Washington
1 review
2 helpful votes
Follow Joyelle E.
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I think your app is absolutely ridiculous in that you don't share with anyone up front that we can't even read messages we receive about listings unless we subscribe for at least 7 days. You should be ashamed of holding people prisoner! You have a scam app that can't even be upfront enough to let people know this right away. What a joke!

Date of experience: January 12, 2021
VE
1 review
8 helpful votes
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Satisfied.
June 3, 2015

I just got divorced and my boy had mentioned this service as he had used it before. Since going through a lot in the past few months I did not have a lot of energy to look for a place. I initially was supposed to stay with a buddy but when that did not work out my boy put up an ad for me on this website and I started getting replies. Experience was fast and effortless.

Date of experience: June 3, 2015
Connecticut
1 review
34 helpful votes
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Terrible Scam
June 2, 2015

First, they make you pay for a subscription to communicate with the other party. Then, once you buy the subscription they spam you with emails, some of which are scams. 3 emails I got an looked into for finding housing were scams. They had the same template and bad english. I can't believe that I paid money and wasted my time on this website that advertises scams via sent to your email. Don't use this site ever.

Date of experience: June 2, 2015
John S. Roomster Rep
over a year old

We're sorry to hear that you were contacted by a scammer on Roomster. We do our best to stop these scammers from getting on the site, but we're not involved. These are generally foreign groups who create accounts on Facebook, Google or twitter, then use proxies to mask their true ip addresses to create accounts on Roomster. This is a problem for the whole internet, not just Roomster. Saying that we are a "scam" or "don't use this site ever" is just reactive, unfair and unjustified. Because it is FB, Google & twitter who are allowing these accounts to be generated. We switched to third party social network logins to solve this problem.

Pakistan
2 reviews
1 helpful vote
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I was having some problems because my roommate decided to move to Boston because of a job and he needed to move out pretty swiftly and left me kind of in trouble. I had heard a co-worker talk about roomster and put an AD up. Straight away I got responses and met with a few people in the next few days. One of them really liked the apartment and has signed a lease and is moving in next week! So happy that everything worked out so well!

Date of experience: May 8, 2015
Croatia
2 reviews
2 helpful votes
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If you or anyone you now are looking to rent out a room in their house, use Roomster. It is so much easier to use than airbnb and their prices are extremely reasonable. I’ve been renting out my spare bedroom on the site for the past three years without any incident and I plan on continuing for the foreseeable future.

Date of experience: January 28, 2015
Canada
4 reviews
11 helpful votes
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What's Cooking?!?
September 18, 2015

Moved into a new place this past weekend, and little did I know my new roommate is a chef and an AMAZING one at that! But back to the review, I really want to thank the people at Roomster.com for helping me out with all my questions, and by doing so helping me utilize the website to its maximum. There are a lot of nifty tools on here and I found the perfect place for me in virtually no time. A++

Date of experience: September 15, 2015
Minnesota
1 review
23 helpful votes
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Consumers beware!
September 16, 2014

Consumers beware! Roomster has taken to clogging the room and apartment listings in Craigslist with dozens and dozens of fake ads. It's so frustrating! When you shoot a text to the person posting the ad, you get a reply that includes a link to one of Roomster's many bogus mirror sites. Then you're urged by the party you contacted to sign up in order to look up more details about the room. Signing up, though, is just a way to lure you into paying their ridiculous subscription fees-- otherwise you have no way of accessing messages from individuals you've contacted through the site. If you get one of Roomster's links, just ignore it. This is a total scam and rip-off. And an outrageous abuse of Craigslist, which is meant to be an open, free community forum. Not a place to siphon people off to some scam website.

Date of experience: September 16, 2014
California
1 review
79 helpful votes
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Was lured from Craigslist with deceptive advertising. They advertise on craigslist asking you to create an account to apply for the Craigslist advertised room. I created an account and paid for a week subscription. I Sent out 13 messages about open rooms on the website and didn't get a single response. I'm not even convinced that the advertised postings on Craigslist were real; they're really just looking to lure you into a paid subscription. I don't mind paying for a legitimate service, but this reeks of deceptive advertising and foul play.

Date of experience: December 10, 2018
John S. Roomster Rep
over a year old

Max, Every single listing on Roomster is created by a real person using a social login and verified using an email & text. We record an ip address for every single account created and login history. I'm sorry that you didn't like our service, but your post is irresponsible. As you may know you created an account on roomster on 1/13/2017 11:39:30 PM, using FB login we verified you using your Linkedin, email & text on 12/3/2018 9:38:58 PM when you accessed your account. All our users are just as real as you.

Saudi Arabia
2 reviews
5 helpful votes
Follow Chris S.
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There are a lot of rooms available on Roomster and what’s great is you can speak directly with landlords or potential roommates instead of going through a middleman making things a lot easier. I have found both short-term and long-term rentals on here and others I have spoken to have also had luck. Just makes the whole process simple and effective. 10 out of 10!

Date of experience: May 23, 2015
Virginia
1 review
1 helpful vote
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Upto 20 responses a day for all bogus
July 4, 2023

Say 500 inquiries over 2 months only 4 showings all no shows. Tried to cancel. But they keep charging me. When I tried to sign in to complain they keep trying to sign me backup. I've noticed same complaint from other people. DONT use Roomster.com

Date of experience: June 4, 2023
Czechia
3 reviews
25 helpful votes
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I had a fantastic roommate for two years who put up with a lot of $#*! from me. The most memorable thing that happened was when a blue whale died and washed up on a nearby beach, so I got up the following morning at 4 a.m. to take a quick look at it before work. I brought back a chunk of baleen with me and stuck it under my bed. By the time my roommate woke up the room REEKED of dead whale and continued to do so for at least three days even after we put it away in a Tupperware container. It was really gross. She ended up moving out and I had an empty room and bills to pay. A friend of mine suggested I list the room for rent on Roomster after they had used the site with great success. It was easy enough to create the listing and their customer service was extremely helpful in answering any questions I had. After a few weeks I found a really great person to rent the room to.

Date of experience: December 19, 2014
Texas
1 review
0 helpful votes
Follow Brittany P.
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If you offer this service to help people find housing/roommates, and remain in popular demand because of good results and word-of-mouth, than you can invest in other means besides having to charge a subscription fee for allowing people to use this service to message potential offers. There has been evidence of homeless and disabled people in need of help, and they are still required to pay a fee in order to reach out for housing service, so why charge for something that is already provided as under normal services by other websites and social media networks?

Date of experience: January 21, 2021
RU
2 reviews
2 helpful votes
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Roomster was really easy to use, it took me seconds to register and once I did I was breezing through listings. I appreciate that they require people to register via their social media pages to verify that they in fact are real people, Ive dealt with tons of scams on Craigslist that emanate from Bots that create fake listings to try and scam people. I also really like how the listings have the continuous scroll function as it lets me continue looking until I find a listing that interests me.

Date of experience: January 30, 2015
Virginia
2 reviews
2 helpful votes
Follow Marcus B.
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I was recently in the market for a room to rent when a friend recommended Roomster to me. I am usually not prone to utilizing services such as these online because they usually lack security but after speaking at length with my friend who used the site I felt comfortable using it. After I created a profile it was very easy to find a listing that was within my budget and communicating on the site was a breeze. Overall positive experience and I’m happy the site did what it advertised.

Date of experience: January 29, 2015
Texas
1 review
0 helpful votes
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Scammers
November 30, 2022

I purchased a subscription so I can read message responses and when I clicked on messages I still had no access to read my messages. Instead, it stated for me to purchase a mailbox even though it stated I was to have full access. Don't waste your money. They have no phone number to speak with a live person, that's typical of a company who scams others.

Roomster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 31, 2022
Oregon
1 review
1 helpful vote
Follow Clint S.
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The way you have your site set up is not ideal. First time using it and I didn't know how to input my profile information with the way you have it set up. It has me as 18 years old when in fact I'm 46. I messaged you about it, got a response but tried to follow the instructions he gave me, but it would not let me change it. If you just had it set up were you can type it in or at least go back a screen and change it before completing your profile. It is very frustrating!

Date of experience: April 24, 2021
France
2 reviews
4 helpful votes
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Roomster app!?
May 29, 2015

I’ve used roomster so many times over the past 7 years and it has always worked out. It is my go to website when I need to move. I keep recommending it to my friends and they love it too. The only thing I can comment on is they really should have an APP. It would just make things even better to be able to login from any location! Please get on that Roomster! I’ll be the first one to download it.

Date of experience: May 25, 2015
Washington
1 review
2 helpful votes
Follow Tthomas N.
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The most sneaky site on the internet. I register for the 3 day trial for $5.95 to try it out. What they fail tot mention is, if you don't cancel your membership within 3 days, they will automatically upgrade you to the $29.95 full service and charge you for it. You can't get a refund because it's in their "terms of agreement".

Date of experience: October 27, 2013

Overview

Roomster has a rating of 2.2 stars from 4,115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roomster most frequently mention customer service, credit card and read messages. Roomster ranks 2nd among Roommate sites.

service
368
value
341
shipping
168
returns
236
quality
424
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