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The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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The system was not accepting valid payment, forcing me to use a secondary means of providing the exact same payment. I will be extremely upset if that turned out to be a false negative and in fact charged my card multiple times.
Advertised as "join for free" but then have no services that are free.
Hard to navigate site, especially map feature and messaging. Mobile app is also not great
Great options so happy with that but the site itself needs maintence. When zooming in and out of the map portion its very slow to cath up in the zoom in and out. Actually, in some cases teh whole screen would zoom in and out and the I would loose my place on the left side of the page which shows the list of listings / rooms listed by people.
I don't like that I have to pay to see messages. I should have to pay to reply, but not to view them.
Paying to view messages is kinda... cruel in a bad rental market
None more to say, for me us use the app, I must pay. This must be stated up front. This was dishonest advertising.
Paying 8 dollars for a 5 day subscription just so I can look at messages is a complete ripoff!
Ok so far,, I wish free included receiving messages.
Just okay, so so, checking it out not sure yet, this website survey sucks
This app should offer a free version where you can communicate with a certain number of members before having to pay. The cost and lengths of membership are ridiculous. I don't recommend this site and the validity of finding a good roommate. Craigslist is just as easy, just meet up with someone ahead of time.
The process of finding a match on roomster was intuitive and easy - but this whole deal about subscribing is not upfront and clear. Only when hitting the transmit button of my message, when it won't transmit that the customer is taken down the snaky, windy, dark rabbit hole of "You have to subscribe to use our service to actually DO something about the match. It is so easy to display this message clearly up front. IThe whole experience would be so much better from the customer's point of view if you dealt with that simple message up front.
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...