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RoomsterReviews 4,112

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424
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Washington
1 review
0 helpful votes
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Date of experience: June 23, 2021
Kentucky
1 review
0 helpful votes
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The system was not accepting valid payment, forcing me to use a secondary means of providing the exact same payment. I will be extremely upset if that turned out to be a false negative and in fact charged my card multiple times.

Roomster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 22, 2021
California
1 review
0 helpful votes
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Cool thank you for asking (: hope you have a good day

Date of experience: June 22, 2021
Washington
1 review
0 helpful votes
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Advertised as "join for free" but then have no services that are free.

Roomster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 22, 2021
California
1 review
0 helpful votes
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Hard to navigate site, especially map feature and messaging. Mobile app is also not great

Roomster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 22, 2021
New Jersey
1 review
0 helpful votes
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Great options so happy with that but the site itself needs maintence. When zooming in and out of the map portion its very slow to cath up in the zoom in and out. Actually, in some cases teh whole screen would zoom in and out and the I would loose my place on the left side of the page which shows the list of listings / rooms listed by people.

Date of experience: June 22, 2021
Utah
1 review
0 helpful votes
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I don't like that I have to pay to see messages. I should have to pay to reply, but not to view them.

Date of experience: June 21, 2021
New Jersey
1 review
0 helpful votes
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I dont know why i have to pay $8 to messaging people for a week. Thats absolutely ridiculous. This app is stupid

Date of experience: June 19, 2021
Oregon
1 review
0 helpful votes
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Paying to view messages is kinda... cruel in a bad rental market

Date of experience: June 19, 2021
New York
1 review
0 helpful votes
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So far I haven't used the app so I cant give a reliable review

Date of experience: June 19, 2021
Texas
1 review
0 helpful votes
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None more to say, for me us use the app, I must pay. This must be stated up front. This was dishonest advertising.

Date of experience: June 17, 2021
Pennsylvania
1 review
0 helpful votes
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I don't think I should pay for messages; I don't trust that this won't be a recurring charge that I'll have problems with later

Date of experience: June 17, 2021
Michigan
1 review
0 helpful votes
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Paying 8 dollars for a 5 day subscription just so I can look at messages is a complete ripoff!

Date of experience: June 17, 2021
Texas
1 review
0 helpful votes
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It's pretty horrible that you charge people to chat, there must be a business model that doesn't feel like extorsion.

Date of experience: June 17, 2021
Massachusetts
1 review
0 helpful votes
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Wish I knew from the start that I needed to pay to receive messages

Date of experience: June 16, 2021
New York
2 reviews
0 helpful votes
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Ok so far,, I wish free included receiving messages.

Date of experience: June 16, 2021
California
1 review
0 helpful votes
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Just okay, so so, checking it out not sure yet, this website survey sucks

Date of experience: June 15, 2021
Florida
1 review
0 helpful votes
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This app should offer a free version where you can communicate with a certain number of members before having to pay. The cost and lengths of membership are ridiculous. I don't recommend this site and the validity of finding a good roommate. Craigslist is just as easy, just meet up with someone ahead of time.

Date of experience: June 15, 2021
California
1 review
0 helpful votes
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Lots of scammers and hookers here who are trying to get money.

Date of experience: June 12, 2021
Virginia
1 review
0 helpful votes
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The process of finding a match on roomster was intuitive and easy - but this whole deal about subscribing is not upfront and clear. Only when hitting the transmit button of my message, when it won't transmit that the customer is taken down the snaky, windy, dark rabbit hole of "You have to subscribe to use our service to actually DO something about the match. It is so easy to display this message clearly up front. IThe whole experience would be so much better from the customer's point of view if you dealt with that simple message up front.

Date of experience: June 12, 2021

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL