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Roomster

How would you rate Roomster?
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Bangladesh
1 review
4 helpful votes
Follow floydm m.
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Roomster helps me to find out any room as I needed. And many of room’s cost are reasonable. I renting my room with in 7 days and this is possible only for roomster.com. So I am very pleased with Rommster.com. So I want to give Roomster 5 on 5 star.

Date of experience: October 6, 2014
Bangladesh
1 review
6 helpful votes
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Very happy that my colleague told me about Roomster it saved me so much time and hassle when I was searching for a roommate, as a full time employee at a large company it's hard to find the time to take care of other responsibilities but Roomster made finding a roommate easy as pie.

Date of experience: October 9, 2014
Belgium
1 review
0 helpful votes
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In general it is very useful site and easy to follow up. However first when i register i read i can receive messages and get in contact but its not like that. I could see the messages but couldn't open then or read them, before i didn't pay the fee.

Date of experience: August 12, 2020
Texas
1 review
7 helpful votes
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Roomster has lots of rooms in New York. I found a noticeable room in NY. My room contains great conditions as I need. Its so comfortable to stay. I just like it. I took this from many of rooms in Roomster. I just give 4 star for Roomster cause, I think there has many better rooms than my one. Ha ha.

Date of experience: October 1, 2014
France
3 reviews
25 helpful votes
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I was initially wary of finding a roommate online but my last roommate was someone I was a friend with and we grew to hate each other. I found someone on Roomster to live with and we actually get along so well I’m really surprised!

Date of experience: December 30, 2014
Texas
2 reviews
49 helpful votes
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Do not use roomster
June 11, 2015

I tried this site and signed up for 14.99 and then was somehow setup on a monthly plan. When i sent an email i was issued a refund but only for the unused days. I don't mind paying the 14.99 but deserved a full refund for the 29.95 charge. I found a place as i always have on craigslist.

Kathy

Date of experience: June 11, 2015
John S. Roomster Rep
over a year old

Kathy, We would never charge your account without your consent and authorization. We charge monthly for a subscription that can be canceled at any time. In order to pay for our service you had to agree to this twice, we also send you email reminders to both our 24/7 helpdesk and your external email address reminding you of this and giving you a quick link to cancel all billing. You must have read absolutely nothing and ignored all messages and emails to be unaware of the renewal. Furthermore we do have a 24/7 customer service help desk and I am sure that if you contacted them you would have received a pro-rated refund and excellent customer service. Did you contact the 24/7 help desk? Or just write this untrue review?

Ecuador
3 reviews
4 helpful votes
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A few weeks ago I got into a huge fight with my roommate. He came home really wasted at three in the morning after a night out and threw up all over the living room furniture! I mean it was so bad it looked like someone puked into a wind blower all over my furniture, it was utterly horrendous. I realized I couldn’t live in this situation and decided to move out. My sister told me that she found a really great deal on a place to rent on Roomster so I checked the site out and after reading some reviews online I decided to try it out. Ended up finding a really cheap deal on a fairly big room not far from my work. Super happy my sis told me about Roomster.

Date of experience: February 6, 2015
Bangladesh
1 review
12 helpful votes
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Don't know why some people had negative reviews of Roomster I had such a pleasant experience on their site I never pay online reviews but their customer service really sick out to me and for me that is the most important aspect of a business

Date of experience: October 9, 2014
California
1 review
0 helpful votes
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I dislike the way that you guys being the message blocker that I have to pay for a subscription in order for me to check my messages; and I am about to check my messages now after i unwillingly paid for 5 days worth of subscription, and they better not be some AI generated fake human messages or spam... or I closed my account and tell everyone not to use your app!

Date of experience: April 27, 2021
Bangladesh
2 reviews
26 helpful votes
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To get a nice room I signed up in Roomster & I found a very nice room which charges only $500.00 per month. In Roomster I spent only $29.95 for 1 month subscription but, I am not worry about that because, I got a very nice room. I like the services of Roomster.

Date of experience: October 6, 2014
Bangladesh
2 reviews
8 helpful votes
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I helped my cousin find a room to rent on this site, very nice layout and filter/sort features. We were able to find him a great affordable room to rent very easily. Highly recommend to anyone looking for rooms to rent.

Date of experience: October 12, 2014
Canada
1 review
10 helpful votes
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I initially subscribed for a 3 day trial but did not notice that agreeing to the subscription implied an agreement to automatic renewal of more than the three day trial after the three day trial ends. You must opt out of the automatic renewal before your trial period ends or you will be charged for a new period. This was mentioned in a receipt given to me but I had not read the receipt thinking I would not need it. After complaining of the automatic renewal I was given a complete refund for the automatic renewal charge.

Date of experience: May 27, 2016
Bangladesh
2 reviews
6 helpful votes
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I am pet friendly
October 7, 2014

I am pet friendly. I was looking for a roommate who is also pet friendly. Roomster helps me to found a roommate as I need. I am staying with him still now. I like him. Carry on ROOMSTER, keep this services, I think Roomster will be no. 1 roommate searching website very soon.

Date of experience: October 7, 2014
Turkey
2 reviews
8 helpful votes
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My husband and I decided to use Roomster to find a place. We are so glad we did! We simply found a couple of apartments we wanted liked and then wrote the hosts. Once we came to an agreement and decided on which one we wanted we contacted the hosts and ended up with a great place. In the end, it was a great experience and we will use them again.

Date of experience: June 3, 2015
Tennessee
1 review
8 helpful votes
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They frequently post scam/fake roommate wanted ads on CL.
https://raleigh.craigslist.org/roo/*******882.html
$450 FULLY FURNISHED Bedroom w/Private Bath (Raleigh)
This is the ad I ran into today. The phone number in the post is a fake. *******389 I texted the number but then received a response from an 805 number telling me to sign up for roomster.
Here is the text:
Room still open. So, if interested please sign up here http://f9der.com/profile-andrew & I'll contact shortly. Sorry for this exra step, but its really very difficult to answer everyone the same questions. Reply For:*******1389
**************389
*******389
**************389

Date of experience: May 18, 2014
Tennessee
1 review
0 helpful votes
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Not pleased with the selection of available rooms or responses from the people that list rooms. Not enough information posted about the rooms listed in order to narrow down the options whom to contact.

Date of experience: November 2, 2020
Virginia
1 review
0 helpful votes
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I had paid for the 7 day only trial. I was charged for another month. When I contacted roomster they said they would give me a refund. After month or so I never received the refund. I contacted roomster again & they kept saying I had an account & they could not find the refund. I contacted my bank for the refund & then the one from the company showed up. Now they blocked my phone number. I have reached out to roomster several times. They are the worst.

Date of experience: February 17, 2022
Germany
3 reviews
11 helpful votes
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I just moved into a great place close to university but for the life of me couldn’t find a roommate and it was getting way too time consuming, Roomster was easy to set up and I was able to find someone who met the criteria very easily.

Date of experience: August 21, 2015
New York
3 reviews
16 helpful votes
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I was able to find a few different people through this website and it was exactly what I needed. I was able to find a private room to rent in Miami through this site. I don't know if there are scammers on this website but I have had an overall good experience.

Date of experience: June 6, 2016
Singapore
3 reviews
31 helpful votes
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My fiancé and I recently decided to move in together so we both needed to move out of our old places and find a new one that suited us. You can search for entire places on here, meaning it’s not only for people looking for roomates. That’s the best, I am so over living with other people and am ecstatic about finally living with my man.

Date of experience: June 3, 2015

Overview

Roomster has a rating of 2.7 stars from 4,112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roomster most frequently mention customer service, credit card and read messages. Roomster ranks 2nd among Roommate sites.

service
368
value
341
shipping
168
returns
236
quality
424
This company does not typically respond to reviews