website thubmnail of Roomster

Roomster

How would you rate Roomster?
grey star
grey star
grey star
grey star
grey star
Georgia
1 review
8 helpful votes
Follow nick w.
Unfollow nick w.
Send Message
Share Review
Report Review

I'm really upset because a) they charge a LOT of money to use site for 1-4 weeks and b) I have sent several text messages to something that is clearly a computer program responding over and over with a link to roomster.com. This company is unethical and I will NEVER give them money. Sad but something better needs to come along.

Date of experience: February 17, 2015
John S. Roomster Rep
over a year old

We are sorry that this reviewer feels that we charge too much, We think that Roomster is very affordable offering rates at $5.95 for 3 days, $14.95 for 15 days & $29.95 for 20 days of service. All the customer service, servers, designers, engineers cost money and the fees that we charge allow us to maintain the excellent service that Roomster Customers have experienced for the last 12 years! As for the text messages, We are unaware of what this is all about and deny and involvement!

New York
1 review
15 helpful votes
Follow mariea t.
Unfollow mariea t.
Send Message
Share Review
Report Review

If you are looking for a solution to your roommate woes look no further! Roomster has a dizzying number of listings ranging across all budgets and types of people there is something there for everybody. I found a great room to rent in a really cozy neighborhood for a great price.

Date of experience: November 4, 2014
New Jersey
1 review
0 helpful votes
Follow Ami Q.
Unfollow Ami Q.
Send Message
Share Review
Report Review

Horrible experience signing up with the 5 day trial. Ur site forced me to use the 10 day trial ONLY. Which is more initial money for your company. It's BAIt and SWITCH. I have over 25 ppl responding. I tired to contact chat cust service and the link only leads you to INtercom to sign up for a chat service on my website. NO HELP at all. Even went to FB to send a message for help. NO response. I am utterly disappointed in the functionality, transparency, and accessibility for help and assistance for this website and company. Very bad business to make a person have to pay more to access their leads. I won't be referring this site to anyone in the future. NOT GOOD!

Roomster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2020
Bangladesh
2 reviews
7 helpful votes
Follow bonnie a.
Unfollow bonnie a.
Send Message
Share Review
Report Review

In a world inundated with scam listings and whatnot Roomster sets the bar above the competition. Their site is easy to navigate, their subscription rates are affordable, and there is no shortage of quality listings available.

Date of experience: October 12, 2014
Illinois
1 review
0 helpful votes
Follow LA F.
Unfollow LA F.
Send Message
Share Review
Report Review

I have tried using this service a few years ago and it was great! This time my email came up as if I had never used the service, so I had to start it all over again. Unfortunately, I never got the email verification after many attempts. I tried to correspond with the chat (window person) for authorization to email; got nothing. So I updated my membership and hopefully this will work.

Date of experience: June 7, 2021
Ireland
4 reviews
7 helpful votes
Follow Albert N.
Unfollow Albert N.
Send Message
Share Review
Report Review

I was living with 3 boyfriends who I knew from college and two of them had their girlfriends over all the time so the apartment was getting really crowded! After finishing college and starting working this became too much for me to handle so I decided it was time to move on. I had heard really good reviews about Roomster but had never actually experienced it first hand. I decided to try it out and I found some really great options on there and in the end decided on a great place with 2 like-minded people. I couldn’t be happier!

Date of experience: June 5, 2015
GB
3 reviews
3 helpful votes
Follow Mark L.
Unfollow Mark L.
Send Message
Share Review
Report Review

I am Mark L. Harlan. I recently needed to find a place to live closer to my job because my morning commute was causing me to be late almost every day. I found Roomster through a web search and was surprised at how many rooms they seemed to have listed. I registered for the site, which was really easy, and found a really comfortably sized room for a great price 15 min walking distance from my office!

Date of experience: April 5, 2015
GB
1 review
3 helpful votes
Follow mark h.
Unfollow mark h.
Send Message
Share Review
Report Review

STAY CLEAR OF ROOMSTER!
November 18, 2011

STAY CLEAR OF ROOMSTER! The whole website purely revolves around deception and ripping you off, after filling in a huge and mostly pointless form you have to pay to use the service then the real joke is that its worse than all of the free ones like spareroom.com and easyroommate! Absolutely useless website for what it is then on top of that they automatically set you up with a direct debit and charge you double the starting price every month - all without telling you! Don't know about you but i'd call that fraud. You'd be an absolute idiot to use roomster and you'd be guaranteed to be ripped off, this company should be shut down

Date of experience: November 18, 2011
Massachusetts
1 review
4 helpful votes
Follow Roomster B.
Unfollow Roomster B.
Send Message
Share Review
Report Review

Beware the Bait and switch. This company was not honest with me and did not readily disclose their practices of asking you to pay and then putting you on a higher monthly fee for a mediocre service. Avoid Avoid Avoid.

I'm reporting them to the better business bureau.

Date of experience: February 20, 2013
Maryland
1 review
1 helpful vote
Follow W B.
Unfollow W B.
Send Message
Share Review
Report Review

Roomster helped me find a room. I take exception to the opt in where my credit card is automatically charged $29.95 after the duration of time I chose to pay for had expired. If I paid $15.95 for 15 days, I should at least be re-upped at the rate or lower. Automatically charging my card for $29.95 without my expressed permission is aggravating at best. After the 15 days I purchased the account should revert back to the free membership level.

Date of experience: February 5, 2015
John S. Roomster Rep
over a year old

I am glad to hear that we helped you find a room, but just to be clear we are very upfront that Roomster is a subscription service, which can be canceled at anytime, stopping all future renewals. We had you sign of on the terms of use 3 times to create a subscription and send emails and notifications both on your logged in helpdesk and whatever email address you supplied to us. If you contacted our 24/7 customer service support with your issue a pro-rated refund would have been issued, no questions asked. Did you contact us?

Arizona
1 review
0 helpful votes
Follow David A.
Unfollow David A.
Send Message
Share Review
Report Review

I've found several potential roommates on Craigslist.com. They then referred me to check their link on roomster.com, but their links do not lead to these particular listings, only to general search pages.

Date of experience: September 20, 2020
Bangladesh
3 reviews
30 helpful votes
Follow Henry T.
Unfollow Henry T.
Send Message
Share Review
Report Review

I am a huge yoga addict and I go to the studio almost every day to get myself straightened out. My instructor told me that there was an extra room in the studio that used to be used as a meditation room but not many people were signing up for that class so he was looking into other options to see what he could do with the room. I suggested he rent it out on Roomster, I used it to find a roommate for my place when I moved here, it’s a really great site and an easy way to list rooms for rent. A few weeks after listing the room he found a really sweet girl to rent the room and it seems to be working out just great.

Date of experience: November 24, 2014
California
1 review
0 helpful votes
Follow Cole S.
Unfollow Cole S.
Send Message
Share Review
Report Review

I appreciate this service, it appears very well thought out. I've had difficulty using the online app however. The upload ribbon was ineffective, so I had to use the mobile app to add photos to my post. I also lost my first attempt at a description after I adjusted the browser window size... very frustrating. Other than that, I think you're really onto something here.

Date of experience: April 24, 2021
Illinois
1 review
37 helpful votes
Follow Francois B.
Unfollow Francois B.
Send Message
Share Review
Report Review

Useless
May 16, 2019

French student with an internship in chicago I wanted to find an apartment for 3 months, during my free version I got many "messages", in order to see them I had to pay a subscription (1 week = 7$). However when I had this premium account: only scam messages... "send the money to the family lawyer..."
Moreover after this week of subscription, no more news, no more emails... But of course when you pay for 1 week in premium ($7) you also "subscribe" to a subscription of $25 per month without seeing it! It's a nice theft, a site where you will only find scams!

I advise you not to run away!

Date of experience: May 12, 2019
John S. Roomster Rep
over a year old

Many times these reviews are one sided. People say whatever they want. Please note that François Bestué Received a refund within minutes of contacting us. His review suggests that he did not know anything about purchasing a subscription. (which as an FYI can be canceled at anytime) screen shots are below. You be the judge.

All Roomster subscription charges were authorized by you at the time of purchase and a receipt was sent to you with instructions how and when to cancel to avoid any additional charges.

- Payment Screenshot: https://www.roomster.com/user/paymentscreen/RFZ0dTlWaEJBMGxqcWIyMXA1NnJ0UXlXbDh6UkxTK2I=

- Purchase Receipt: https://www.roomster.com/user/receipt/RFZ0dTlWaEJBMGxqcWIyMXA1NnJ0UXlXbDh6UkxTK2I=

- Billing History: https://bnc.lt/diNm/whBnNyqkSI?path=settings

If you "Cancel Subscription" (https://bnc.lt/diNm/whBnNyqkSI?path=settings) you will have full access to your mailbox for the duration of your paid period, but it will not be renewed.

Our visual tutorial (https://www.roomster.com/tutorial) is available to view the process of subscribing and canceling.

Massachusetts
1 review
0 helpful votes
Follow Brett B.
Unfollow Brett B.
Send Message
Share Review
Report Review

I need an option that says no pets
May 29, 2022

I need an option that says no pets. I have no idea how to search for other people in a meaningful way - there's so little to do. I also had trouble with my email, because there's no password reset and apparently someone has my email registered but I can't resolve that issue with a password issue, so now I've had to use a 2ndary email account with my phone number (which hasn't changed in 17 years)... Also adding the pictures was weird, if I click the + sign on a graphic, it removes the primary photo label. Pictures are sideways if they are portrait instead of landscape. That was in the first 5 minutes of use... willing to try this out, not very confident based on experience so far.

Date of experience: April 29, 2022
Bangladesh
2 reviews
8 helpful votes
Follow katherineb r.
Unfollow katherineb r.
Send Message
Share Review
Report Review

Saw an ad for Roomster online and gave it a try. Signed up for a 3-day subscription and decided it was not for me but I was very impressed with how easy their site was to navigate and the number of rooms they had listed.

Date of experience: October 12, 2014
New Jersey
4 reviews
7 helpful votes
Follow Vincent C.
Unfollow Vincent C.
Send Message
Share Review
Report Review

I don't ever see in such of this website like Roomster. This is a wonderful website in USA. Roomster helps me to find out any room as I needed.And many of room's cost are very cheap. I renting my room with in 10 days and this is possible only for roomster.com. So I am very pleased with Rommster.com.So I want to give Roomster in 5 star and I always use Roomster.com

Date of experience: October 5, 2014
Bangladesh
1 review
15 helpful votes
Follow Leticia C.
Unfollow Leticia C.
Send Message
Share Review
Report Review

Really appreciate the fact that Roomster offers tiered subscription plans so you can choose the one that works best for you. I purchased a 15-day subscription and found an amazing room to rent couldn’t be happier!

Date of experience: October 24, 2014
California
1 review
1 helpful vote
Follow Lorena T.
Unfollow Lorena T.
Send Message
Share Review
Report Review

Having to pay for messaging brings the experience on this site way down. The process of making my listing was also confusing and some important info was automatically removed from my listing including measurements of the room I'm offering.

Date of experience: January 5, 2023
Virginia
1 review
0 helpful votes
Follow Jeff X.
Unfollow Jeff X.
Send Message
Share Review
Report Review

This opinion comes from a website developer
April 4, 2022

This opinion comes from a website developer - Roomster is an absolutely horrible website experience. Nothing is clear on the website for me to understand how this works. I search for rooms, think I'm looking at a room in my zip code only to see after clicking on the listing it's 40 miles away. If I wasn't so desperate to find a room I would never be on this site. It sucks. Period.

Date of experience: March 5, 2022

Overview

Roomster has a rating of 2.2 stars from 4,115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roomster most frequently mention customer service, credit card and read messages. Roomster ranks 2nd among Roommate sites.

service
368
value
341
shipping
168
returns
236
quality
424
This company does not typically respond to reviews