ROMWEReviews 2,127

I have purchased two things off this site. Both came horribly made and not at all what I thought. I didn't try on anything I just immediately tried to send them back and get a full refund. Instead I am told I can't return a swimsuit I didn't even try on which still have the hygiene label in the bottom of it as it has not been worn or tried on. On top of this I am being charged £2.50 to send back a dress that only cost me £5.50. This is outrageous. And finally I ordered a size medium for the swimsuit and it came in a small! This is ridiculous and I advise everyone to never shop there again. All I want is to exchange the swimsuit or just be able to send it all back and get ALL my money back! I am very disgusted in this site and I will be telling all my friends and family to never ever shop there again!

After all this I have been able to keep both items and receive a full refund. Even though it took some time it was worth it, thank you to the ROMWE managers on here, you just need to change your policy :)

I went through the process to return 3 items. The shipping label came up for me to print it but my printer wasn't ready. When it was, in just seconds, I went back and the label was gone! Online instructions said to go to "Return & Refund" page, but I can't find it. I began again, but the three items no longer appear on my order. I tried to do an online "Chat", but you have to click the items in question and again, they are no longer there. I sent two emails to *******@romwe.com and have received no reply. All I need is a label for these three items. Is that two much to ask? I am reviewing Romwe's customer service only. My grandchildren love their products, they are of good quality, arrive on time and I love their prices. I have another order ready to submit, but will not until this matter is resolved. I hope someone will help me get a label!

My $300 purchase went to the wrong address after I changed my address on Romwe's website. I guess they kept my old address on file, which caused the glitch. They did nothing to ensure I received the purchase. They did not issue a refund or cooperate with me and stopped responding to my inquiries. I literally lost $300 and the onus is definitely on them and they did nothing to compensate me. They placed the blame on Canada Post who were simply delivering to the address assigned to them. The worst part is, most of the items were presents for my nieces and sisters.

Since this review has been published, Romwe reached out to me and said they'd refund me. However, I've never gone through such a complicated return process, it is taking months, they passed the responsibility onto my bank instead of themselves, saying it is up to my bank to figure this out now, and I have yet to believe that I will actually receive the refund.

I've been using romwe for a long time and honestly I never had problems, maybe because I never ordered often, or because the clothes I didn't like I just donate it,
In my last order they divided the package in 2, one day I received 1 leggings I had ordered, my order said size S but instead they sent me size M, I contacted customer service ( or tried to) that same day, and that's when the nightmare began,
First let me say this is the worst customer service ever, the first lady even said that I was wrong cause she couldn't find the item ( but I had it in front of me)
They disconnected the chat because I was "inactive" when she told me to hold on a couple minutes, after that I spoke with a few people, they all got me disconnected and mad, I sent pictures, details, etc, and nothing.
It wasn't even about the money, it's about a good service but that's to much to ask.
I finally gave up, I don't want anything anymore, but I won't be ordering anymore from them, and it's a shame cause they had cool stuff
I'm just writing this to let you all know
If you are willing to deal with this ignorance then use the app, but in my opinion it's not worth it, there are a thousand apps with bettet customer service and similar cheap prices.

I purchased a product in the beginning of December and it was supposed to come today but it got lost because they couldn't find my address. I contacted customer service but they didn't tell me anything and they haven't responded to my problem. I wanted a refund but I can't contact them at all. Very disappointed in shopping at ROMWE. Did not receive what I bought and I haven't gotten a confirmation on a refund.

Edit: I eventually got my refund after awhile of customer service but they were able to successfully cooperate with me and provide my money back so I continue in life without stress. Thanks!

We made a big order and waited over a month. We checked the tracking and saw that it was returned to sender. It says to spend so much to get free shipping but then get ripped off when this happens. You would think a business like this that ships all over the world would know about the custom charges and whatever else. This site is a total piss off. And it doesn't even give u a phone number to call customer service. It's very very disappointing

I returned two items for a refund. Romwe sent my refund to the wrong card that I didn't use to purchase these items with. I was able to get someone on luve chat but after I mentioned that my refund was credited to a card I didn't use, I was disconnected. I tried again an hour later and the same thing happened. Before you order from thus company you should know if you have a return or refund you will not get to speak to a live person by phone and the live chat sucks. Also, they will deduct shipping out of any refund you get. I will never order from this company again.

I placed my order on the 9th of September and my package still has not been shipped. It is the 19th and I need my package by the 21st. I am highly upset with how long it took to process my order whereas it took 6 business days to process my order when it should've taken 2-4 business days according to the website. Then they still have not given my order to the post office! I know I won't receive my package in time for my event. So now I have to go shopping again to try to find a dress. I contacted them and they said there is nothing they can do. Never order from them if you need a packed by a certain date!

This site is pure garbage! Apparently they will never send the product that I ordered. I ordered something on September 3rd and it hasn't gotten here after 15 days. This is a scam and I'm convinced. What did they send it on a Pigeon with one wing?