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I would like to share with you how awful a company ROMWE is.
I recently made the most of their "Sale" and spent £200 in their online shop. When the clothes arrived I was shocked and appalled by the dreadful quality of each item. Threads were loose, materials were thin and nothing looked at all like the pictures. I could have made better clothes myself! No wonder everything was cheap, although still overpriced for what I received!
Sizes aren't consitant, I am a small, some things felt XS and some felt L.
The most obvious item was a dress which colour was NOTHING at all like the original picture, when I asked them to pay for return shipping they wouldn't, even though their return policy states they return if the colour is wrong. One item looked so completely different from the picture I thought they had sent me a wrong item all together.
They delivered and charged me twice for three items, their mistake, and I have to pay £34 for return delivery. Disgusting.
The pictures look great, but the clothes are absolute garbage, wouldn't waste your money. Go to places like ASOS, may be more expensive but at least you're getting what you pay for and they give you free return delivery!
Penny S.'s review of ROMWE earned 15 Very Helpful votes
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I had a purchase that was supposed to be delivered to a Suite # but the delivery people left it...
Dear customer,
Nice day.
Thank you for your great support and really sorry for all your problems.
We are really sorry that you have the problems of the quality with the items. Before buying, you can refer to our sale pages to get more information such as sizes, colors, material and so on. Because of light and pixel, there will be slight differences between the real objects and the pictures on the website which can not be fully avoided. Hope you can kindly understand. Really sorry you are not very satisfied with the sizes of the items. Please know that different styles clothes may have different sizes. You can not only refer to the sale page but also visit the “size guide” page to know more about it. If you are not very sure about it when you buying, you can contact our online customer service directly. Romwe cherishes its precious customers and we will never ignore you. Hope you can kindly trust us. We sincerely apologize to you for all your problems with the items. Before return, you can send us some photos which can show the clear defects and clear differences so that we can check for you and we will be responsible for any size and quality problems caused by us. Sorry for the inconveniences. Hope you can kindly understand and trust us.
Really sorry for charging your twice of your three items. It may be the reasons of the system. Please believe that we never do it on purpose and we found our customer service had arranged the refund to you. Please kindly forgive us for this mistake and accept our unreserved apology.
We also found that you had returned the items to us. We are really sorry to hear that. Really sorry for all the unhappiness and disappointment. Please know that our website has noted that the return shipping need to be paid by the buyer. Hope you can kindly understand. Once we receive your package, we will refund to you for the returned items as soon as possible. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.