Rightio.co.uk

Earlier this year I asked Rightio to quote for moving a radiator along a wall which I declined because it was a "Very Exaggerated Quote". They ask for Bank card details before any quote or appointment can be made, and after declining the quote I discovered they had taken £173 from my account without telling me or explaining why beforehand. It took a nightmare of phone calls and threatening legal action before they finally released a refund, over 2 months after taking the money. You have been warned!

Rightio sent someone to clear a blocked outside pipe and charged me £720 for the hour's job. An obscene charge.

The last 15 minutes were spent by the guy putting his equipment back in his van, and mostly on the phone outside my house. I was next to the front window and watching him and the time extremely closely, as I knew about the charges - and yet I was charged an additional £152 for this as they claim the time for the job went just over the hour. This is scandalous and have contacted a consumer watchdog about their practices and costs.

Booked engineer to look at broken boiler. He told me it was old(it is) could not get parts and I needed a new one. Gave me a quote, vey expensive. Decided to get more quotes. Later that day a local engineer arrived, told me the boiler just needed topping up with water, he did it, it started immediately. He also said parts were not a problem. Rightio charged over 200 pounds for a 20 min visit, and tried to get me to buy something I do not need.Avoid.

This company is a scam! They charged my 88 year old mum £164.40 just for a quote. Avoid at all costs!

Got the job done quick, pleasant Gentleman an didn't make me feel uncomfortable in my own home like a lot of them do.
Would definitely recommend.

Rip off! Quoted £115.20 took an unauthorised further payment of £164.40, charged £96 for a tap available from Amazon for£20.99.£279.60 to change a kitchen tap, took about 35 minutes. Never attempted to fix a drip in the bathroom, said they would be back in a couple of days, never returned. Now will no answer the phone. Trading standards and my bank informed also trying to get the advertising stopped, crooks and scammers.

At 9.03am I had a useful discussion with the operative in Newcastle. This filled me with confidence - I was sadly misled. The first text I got said that a plumber would be with me between 8am and 12. An immediate call came after this to say it would be between 12 noon and 5pm. A confirmation text followed... then nothing until a call at 16.16 to say that the plumber had been delayed and that Rightio couldn't do anything until Monday. Very Wrongio! Left me with a failed water and heating system. ZERO stars!

Pretending to advertise as a local company, the customer service and workmanship were awful. There is also no comeback as they get paid upfront. A simple sealer job in a wet room looked like a child had done it, and still wasn't redone to our satisfaction on the third scheduled appointment time, the first two being no shows.

Rightio quoted for replacement Shower Screen, Vanity Unit and Bath Panel for a insurance house claim. My loss adjusters thought it was expensive at £2,274.54 and questioned why the qoute included replacement bath instead of just the bath panel.
Rightio said, they mis-quoted about relacement bath, and meant 'Bath Panel' price still stays the same! Hence, I will never use Rightio for any future plumbing work. - Far Too expensive!

I was quoted £119 plus VAT unblocking a toilet the job should take half an your the engineer spent less than half hour to do the job but I was charged £294! I've tried complaining but there is only a customer service email and no phone line! I had to pay the bill when the plumber left! I've been scammed I will never use this company again please don't use them they are scammers!

My father called Rightio in order to get his shower door fixed. I don't know what the story was to him about pricing, no doubt some fixed fee malarky. An "engineer" attended. Spent 10 minutes to put the door back on it's runner with little care, covering his poor effort by commenting that 'if it fell off again, it would need a new door". Total cost: £ 188.40 for literally 11 minutes 'labour'. Needless to say, the door did indeed fall off again. It has been fixed again by a friendly neighbour who bothered to find the right nuts to properly hold the door runner wheels in place.

While a fee for attending site is understandable, this outrageous price is an abuse of trust and of vulnerable people. No doubt a large % goes to the Rightio management with a % to the the local workmen they use around the country. Avoid this company like the plague.

My parents asked for a quote of £140 to fit 4 taps which they already owned. It took them 3 hours to perform a simple job and then they got an invoice for £550. When I contacted customer services they said the quote was for each hour. There was no response as to why it took nearly an hour to fit each tap. The plumber spent at least half his time in the van smoking. I suspect watching YouTube tutorials. This is either a complete rip off or utter incompetence. Avoid this firm at all costs. Note it used to have Which Approved Kitemark. It does not have it, or any others. The number of stories here is shocking and the firm is still trading. Currently taking to the police, bank and trading standards. I hope to protect other vulnerable people from this firms poor and misleading practices.

You engineer, Mr N Davey-Lee, was excellent. He was very friendly, clearly knew exactly what he was doing and, went to the trouble of teaching me thing or two about heating systems. When it's time to have my boiler serviced again, in a year from now, I will ask you, RIGHTIO, to come and do it... even request that Mr. N Davey-Lee himself come and do it. Thank you... yours faithfully, Dominic Hopkins.

Please avoid this company i have been over-charged £410 for a guy to come out for under an hour and a half. He didn't clean up properly and took far longer than required to fix a simple leak. Really unprofessional, overpriced, and dishonest company. I was told the engineer would be at my flat by 12, he turned up gone 4 without an apology. Job ref: *******

Combined two plumbing jobs to warrant the call out, providing all the detail requested. The plumber turned up eventually having overrun a previous job, tightened a nut to stop a very minor drip and totally ignored the main job saying it was too difficult and he didn't have time. He then marked the job as complete and charged over £140 for the privilege. My husband complained straight away and we are still waiting for anyone in the customers service team to contact us back... almost 2 months ago. Avoid at all costs.

This company is absolutely the LOWEST OF THE LOW, they have robbed my in-laws who are 88 years old while we was away, took £480 off them to fix an electrical fault, they paid cash with no receipt, and fault was not fixed. We have been in contact with them, and they are refusing to come back. Feel pained to have to give them 1 star This company target the elderly. Consumer act informed, and police to be made aware.

We booked an engineer for gas certificate, pipework was incorrect £463 pound later, the gas guy who on the thursday said he would need to do the work before issuing a certificate left on the following tuesday without giving us a gas certificate or invoice. And now they want to charge another £95 per hour + vat for the gas certificate... robbing gits and liars to boot.going to report to business ombudsman and trading standards. So they are asking for more money to check their own work... ummmmmm

Yesterday, my toilet wouldn't flush - only toilet in the house. Found Rightio website and gave you a call. Immediately impressed by the friendly welcome. You promised to have someone out to me before 6pm. Engineer arrived at about 5pm and fixed my cistern very quickly. The cord had broken on my bathroom light, so he was working by torchlight, which he took with very good humour. All done in about 30 minutes for less than half the cost quoted by another company.

I was charged £178.80 for a call out charge as our central heating had broken down. The engineer told me that everything needed to be replaced which would cost me in excess of £4,000. As my central heating had been installed only 8 years ago I wasnt satisfied so a friend put me on to a local heating engineer who is a one man band. Much to my amazement he fixed my heating in 20 minutes and charged me £50. Apparently something minor had gone wrong and now my home is warm again. Rightio Plumbing should be shut down.

Phoned what I thought was oral plumber but somehow these scammers came. When I phoned I asked for washer connector under sink simple job, these scammers came without the part and without tools said they would have to come back and it will take two hours
He was told too leave.phoned another Local plumber took 20 mins and charged £70 gave him extra for coming within a hour
I suppose I am one of theucky ones as didn't get hands on my bank details
As I was paying cash
Bit now these conmen are sending debt collection letters for £117 and saying it was for diagnostics how stupid
Want my day in court they threatened me with as I have all your reviews printed out to back me up
I have also reported to trading standers and watch dog

Beware Rightio are a National Company who use local telephone numbers so you can easily be fooled into thinking you are using a local company.

Sadly I called them out.

A Rightio Plumber came to fix our shower after it had been fitted by an inept builder during refurbishment. It ran either scalding hot or cold only. I paid the diagnostic fee and 1st hour of work for which they charged me £150 and on the first visit the Plumber told me we needed a new shower fitment. I did say I was surprised as it was already a relatively new shower. However, reluctantly I agreed that he should change it. We looked online and found the fitment on sale from a local company for £215.17. He said he would get it and come back.

He rang me a few days later and told me he had bought the shower fitment as we discussed but it would cost £337. I told him to take it back and I went to the same store and paid £215.17. Following further phone calls, he came to fit the new shower and left. Later I found we still had the same problem. I called Rightio and he came again. This time he said it was the mixer bar on the new shower? He changed mixer bar on the new shower and left telling me it was fixed.

It still did not work. On the forth, visit, he agreed with my observation that it was probably NOT the shower and after a quick look at the boiler and Pipes, he told me that he could not fix it and that I needed a heating engineer. He left.

I called Rightio yet again an asked for a visit from their Heating Engineer but was told there was not one in our area. Odd as the Customer Services had tried to sell me insurance for our Boiler on the first call.

They informed me to get another company and send them a report.

Reluctantly I did. The new company's Plumber diagnosed and fixed the issue within 20 mins.
The hot and cold pipes were fitted wrong way round!. He charged £83 including the report for Rightio. (Or should I say Right rip off)

After numerous telephone calls and emails I was eventually refunded the initial £150 but am still out of pocket by £215.17 for a shower fitment we did not ever need and they refuse to give a refund for this

My advice is DO NOT USE RIGHTIO. They also featured on Rip Off Britain shortly after my experience with very similar stories.

Avoid this company at all costs! We were charged £184 for an engineer who arrived and obviously had no clue what he was doing, he advised the cast iron pipe had been repaired, charged us £184 and left our house. A day later the leak started again, numerous calls to Rightio and two further engineers were sent out before I was told they do not have anyone qualified enough to repair the leak and that I would receive a refund. This was at the beginning of December and I am still waiting for my £184 refund having chased them up numerous times.

Rightio charged £1639. 80 to fix a boiler, including time not working although they had said that time collecting spares would not be charged (this happened 4 times at £149 an hour); and not providing an invoice for spares when asked in email complaining when they debited their invoice. They didn't reply to the complaint.