Rightio.co.uk

Liam, who came to fix our heating system, was a great guy and did a good job. He is a pleasant and friendly guy who didn't mind two follow up telephone calls, one early Sunday morning, when I needed an explanation on something I misunderstood. He is a credit to your business. John

L was charged £112,80 for being told by a plumber from Rightio that my cistern needed replacing, which l already knew. The plumber stayed 3 minutes, said that l would get a quote for the job, l never heard from them, and they took the money out of my account 2 weeks later. No work was done, no paper work was sent to me, and no explanation of the money stolen from my account. L had foolishly given them my bank card details, incase they did the job. L spoke to the complaints department who said the charge for Diagnostics. This meant that the plumber had said "you need a new cistern" so this was an expensive sentence. Rightio has decided that they will not refund this money. Public be warned about this company

I called Rightio to get a quote for a plumbing job. That happened - and although expensive I would have gone ahead if they had been able to do the job on the days I had available. They could not so I did not go ahead. Since then I have been harassed with phone calls claiming I owe them money for a diagnostic service I never had or asked for, then threats if I did not pay immediately they would send out debt collectors. I advised them this was a criminal breach and I would take legal advice. This stopped them going any further. My advice is don't ever use them they do not deserve your business.

On the initial appointment Michael explained very clearly what the problem was. On hearing that we were only in the area (visiting our son) for a couple of days, he quickly checked that the parts were available and arranged for the work to be done the following day while we were still around. He arrived at the time expected and worked very cleanly and efficiently all the time explaining to us the work involved so that we understood what was going on. When he'd finished, he cleared up so that there was no tidying up for us to do. A really nice chap who obviously knew exactly what he was doing which gave us complete confidence in him.

Avoid this company at all cost, rip off and very costly, to replace a toilet flush pump was £155.00, took 15 minutes to fit, and they left a right mess.
Tried to complain which was a waste of time, sent to a answer phone, seriously stay away...

This is the worst company iv ever known. Dident fix my toilet charged me over £230 when I was quoted £150 was ripped of. And when I complained dident get any refund. Hope no one else uses these cowboys.

Scam company. They will try to charge an extortionate call out fee after coming to your property without informing you prior. They will then immediately send you threatening emails demanding payment. Have reported to trading standards. Avoid.

Our toilet cistern broke and we woke to a partly flood bathroom. We looked in Yellow Pages having tried to contact local plumbers and found Rightio. A telephone call resulted in a costing for the work and a visit from a plumber. We had turned off the water supply. Plumber arrived, photographed the cracked cistern and advised us that he hoped to get a replacement on Monday. True to his word he arrived with a new cistern and toilet in case it was necessary (it wasn't) and fitted it with the minimum amount of fuss. Payment was made by credit card over the 'phone and the cost (£139) was paid as per the quotation. I had contacted our insurance company and they could not help, so thank you Rightio!
Excellent service!

I made the initial phone call and Rightio insisted on having someone meet them on site despite giving payment details and access instructions and you kept the person waiting on two appointment dates. I even told you how to access the property.
You company deserves to get a large ZERO

I dare say you will need to get all your plumbers and admin writing review for you as that is obviously the way Righio does things. Totally disrespectful of the client / trade contract.

Avoid at all costs. They are robbing, thieving sharks. I just came out of hospital and was having problems with a leak in my toilet. They charged me £140 to replace a little plastic washer and then had the audacity to switch my water supply off to my shower. When I phoned to complain about my shower not working as there was no water supply the plumber said he would charge me again to have a look when he knows fine well he switched my water supply off. Please please do not use this company they are sharks. By the way Rightio this blonde female who knows nothing actually managed to turn my water supply back on myself... Kaching money still safely in my pocket you thieving robbing cowboys

When you need a plumbing job done quickly you're prepared to pay more so that the problem is solved. However, these people want to charge over the odds, not show up when they say they will and make claims about what they can do that are clearly untrue. We needed our shower fixed (they claim to be 'shower specialists'), but the person who came was incompetent and recommended that we have a complete replacement shower (£500+) when what was needed was a new cartridge (£50). Customer services do not respond and they refuse to return money paid for work that wasn't done. Do NOT use this company.

Treated me like an individual and booked us in really easily and quickly and made it clear what costs were involved. The plumber cane the next morning and fixed the problem and it was all a very pleasant and straight forward transaction. Will definitely use again!

I had lost a lot of water through three leaking toilet cisterns and was given Rightio's number by the water board.

I described the problem over the phone and was given an immediate quote and the work would be guaranteed for one year. So I accepted.

On the morning of the appointment I had a call from them to let me know the plumber was on the way.

He arrived with everything he needed to completely replace the damaged and now obsolete units in the cistern. He carried out the work in a very efficient manner and explained to me what was required. He cleared up behind him and took away the old useless parts. I am very pleased with the result. I have signed up to their monthly scheme just in case I ever have any other plumbing issues, thank you so much!