When you need a plumbing job done quickly you're prepared to pay more so that the problem is solved. However, these people want to charge over the odds, not show up when they say they will and make claims about what they can do that are clearly untrue. We needed our shower fixed (they claim to be 'shower specialists'), but the person who came was incompetent and recommended that we have a complete replacement shower (£500+) when what was needed was a new cartridge (£50). Customer services do not respond and they refuse to return money paid for work that wasn't done. Do NOT use this company.