Rightio.co.uk

Avoid at all costs
Avoid at all costs! We have been begging care club to resolve this complaint for weeks.

I am still not happy that my complaint has been adequately resolved.

I now have damage to my home and personal belongings that contravene several statements on your own website and which I consider a breach in the contract which we have with you in the Care Club membership.

It took 5 weeks to get your company to provide the service that we pay you for monthly. It should have been a half hour job, had you sent someone out who was a drain specialist as promised.
I did give you 7 days to fix the issues, but we are still significantly worse off than if we had just called up a local plumber in the first place. The job should have cost around £40 and would have been completed on the first call out around December the 20th 2024. Instead we went without the issue resolved, and with two further issues until 30th January 2025. I do not consider this peace of mind, you have not protected my home and have not treated my home with the respect and professionalism that you promised.Therefore I do not consider this complaint resolved to my satisfaction. The second man that you sent was very nice, polite, respectful and did meet expectations as promised on your website, but why did I have to wait for 6 weeks for that? I have had so much stress in chasing this complaint and trying to get it resolved, it is shockingly poor customer service.
I now need a joiner to make good the damage in the bathroom, I need to redecorate the kitchen from the water he left dripping through the ceiling, I need to replace my bathroom towel, I went 5 weeks without my bathroom, I had to take two further half days off work, because the engineer you agreed to send up failed to honour this commitment. You are a huge nationwide company who should be able to fix such a small issue, yet it isn't until we post reviews that you even bother to respond to customer complaints. So here I am again, trying to get your attention so my home can be put back to the standard that it was before I let you in.
Date of experience: 03 February 2025

My parents asked for a quote of £140 to fit 4 taps which they already owned. It took them 3 hours to perform a simple job and then they got an invoice for £550. When I contacted customer services they said the quote was for each hour. There was no response as to why it took nearly an hour to fit each tap. The plumber spent at least half his time in the van smoking. I suspect watching YouTube tutorials. This is either a complete rip off or utter incompetence. Avoid this firm at all costs. Note it used to have Which Approved Kitemark. It does not have it, or any others. The number of stories here is shocking and the firm is still trading. Currently taking to the police, bank and trading standards. I hope to protect other vulnerable people from this firms poor and misleading practices.

Earlier this year I asked Rightio to quote for moving a radiator along a wall which I declined because it was a "Very Exaggerated Quote". They ask for Bank card details before any quote or appointment can be made, and after declining the quote I discovered they had taken £173 from my account without telling me or explaining why beforehand. It took a nightmare of phone calls and threatening legal action before they finally released a refund, over 2 months after taking the money. You have been warned!

My father called Rightio in order to get his shower door fixed. I don't know what the story was to him about pricing, no doubt some fixed fee malarky. An "engineer" attended. Spent 10 minutes to put the door back on it's runner with little care, covering his poor effort by commenting that 'if it fell off again, it would need a new door". Total cost: £ 188.40 for literally 11 minutes 'labour'. Needless to say, the door did indeed fall off again. It has been fixed again by a friendly neighbour who bothered to find the right nuts to properly hold the door runner wheels in place.

While a fee for attending site is understandable, this outrageous price is an abuse of trust and of vulnerable people. No doubt a large % goes to the Rightio management with a % to the the local workmen they use around the country. Avoid this company like the plague.

Rip off! Quoted £115.20 took an unauthorised further payment of £164.40, charged £96 for a tap available from Amazon for£20.99.£279.60 to change a kitchen tap, took about 35 minutes. Never attempted to fix a drip in the bathroom, said they would be back in a couple of days, never returned. Now will no answer the phone. Trading standards and my bank informed also trying to get the advertising stopped, crooks and scammers.

Pretending to advertise as a local company, the customer service and workmanship were awful. There is also no comeback as they get paid upfront. A simple sealer job in a wet room looked like a child had done it, and still wasn't redone to our satisfaction on the third scheduled appointment time, the first two being no shows.

Expensive service and they dont inform you about the amount that you will be charged for additional costs.

We were charged £90 for a toilet valve without being informed or agreeing to the amount.
They take your card details upon booking the appointment, so there is no way of getting your money back.

When your electrician came round last Friday I was told he would come between 8 am and 12 midday. After phoning them to find out what was going on he eventually arrived at 13.45. Once he came it turned out that the job was much simpler than I thought it would be installing a light tube as opposed rewiring and reconnecting my electricity. Despite the fact that I already had a new light tube and the job only taking arround five minutes my bill amounted to no less than £153.24. An unreasonable amount to pay for such a small job. I will not be using Rightio again and will certainly not be a member of your care club

Rightio sent someone to clear a blocked outside pipe and charged me £720 for the hour's job. An obscene charge.

The last 15 minutes were spent by the guy putting his equipment back in his van, and mostly on the phone outside my house. I was next to the front window and watching him and the time extremely closely, as I knew about the charges - and yet I was charged an additional £152 for this as they claim the time for the job went just over the hour. This is scandalous and have contacted a consumer watchdog about their practices and costs.

We booked an engineer for gas certificate, pipework was incorrect £463 pound later, the gas guy who on the thursday said he would need to do the work before issuing a certificate left on the following tuesday without giving us a gas certificate or invoice. And now they want to charge another £95 per hour + vat for the gas certificate... robbing gits and liars to boot.going to report to business ombudsman and trading standards. So they are asking for more money to check their own work... ummmmmm

I phoned up to see if they did minor jobs as I required a new toilet seat and then just the fitting if it! The old seat had been taken off by my grandson but I brought the wrong toilet seat (costly mistake on my part). I was told it would be £148 an hour and I thought that they said that included a new toilet seat. When the engineer came he knew nothing about the toilet seat! He thought we had s leaky toilet! He had to get me a toilet seat and then I found out that I had to pay for it, so I decided to get a better quality one that cost approximately £75.00 that went in my bill. My bill went from £148 to £245. I would definitely not be using this company again. Think twice, oh yes, the £148 is their hourly rate too! The plumber did do a quick job though and he was very pleasant, a lot if money for a very small job, I feel cheated!

Booked engineer to look at broken boiler. He told me it was old(it is) could not get parts and I needed a new one. Gave me a quote, vey expensive. Decided to get more quotes. Later that day a local engineer arrived, told me the boiler just needed topping up with water, he did it, it started immediately. He also said parts were not a problem. Rightio charged over 200 pounds for a 20 min visit, and tried to get me to buy something I do not need.Avoid.

Rightio quoted for replacement Shower Screen, Vanity Unit and Bath Panel for a insurance house claim. My loss adjusters thought it was expensive at £2,274.54 and questioned why the qoute included replacement bath instead of just the bath panel.
Rightio said, they mis-quoted about relacement bath, and meant 'Bath Panel' price still stays the same! Hence, I will never use Rightio for any future plumbing work. - Far Too expensive!

They went to fix and replace a lost garage door key at my 84 year old mothers house kept her waiting for hours and then charged £173 to put a new barrel in that is the cheapest barrel you can buy disgusting do not use these rip offs £119 for labour when they were there half hour

Terrible experience. I called them to come and service my boiler, After collecting 118.80 pounds, engineer said it was okay that there is no problem but after we tried to turn the heater. The pressure of the water gone down we have to pup water on it before heater can work. I informed them, Engineer came back and said that there some parts that need changing that it will cause me another 342.00 pound included labour. After only three days when I have already paid 118.80 pound. I have never had this experience before because we have being servicing our boiler with other people without a problem.

We called to book a job fitting 3 replacement taps and a towel rail. Was told the charge was £119.00 plus VAT but it was not made clear that was per hour! When we finally received the job sheet after numerous requests, we had been charged for 5 hours at a cost of £714.00 including VAT. 3 hours 30 minutes was the time the engineer was here, a real rip off. Go one minute over the hour, and it is rounded up to the next. We have logged a complaint but not optimistic of even getting a reply. Our next step will be to refer the company to Trading Standards as we consider we have been conned! Avoid like the plague!

Thank you - extremely happy with my new toy (an outdoor garden tap) after 8 years of hand watering on ever expanding garden area. Got recommended from our local painter and decorator - and I will also be recommending Rightio Plumbing also :): )