You will regret dealing with this company who are bordering on scamming. They just want your card details to get at money. They will not turn up in the promised time and you will not be able to get hold of them once you've placed an order. Their website is not safe and their telephone numbers keep changing on their website. Stay away. They have been reported to the police.

When you need a plumbing job done quickly you're prepared to pay more so that the problem is solved. However, these people want to charge over the odds, not show up when they say they will and make claims about what they can do that are clearly untrue. We needed our shower fixed (they claim to be 'shower specialists'), but the person who came was incompetent and recommended that we have a complete replacement shower (£500+) when what was needed was a new cartridge (£50). Customer services do not respond and they refuse to return money paid for work that wasn't done. Do NOT use this company.

I have just seen that my credit card has been charged for £1048!!!!! for a valve change to my boiler. The engineer arrived at 15:15pm, apparently diagnosed the issue, and then left the premises for an hour and a half to find parts. He returned, fitted the part and departed at 7pm. Not breakdown of any charges, no bill, no invoice. Just a credit card transaction of £1048, for not even 4 hours work, to fit one valve!! Absolute disgusting rip off. Don't go anywhere near this company!!

Think this is a scam. I fortunately said I would pay the plumber when he came, and resisted their call for my card details over the phone. Of course nobody turned up and their 0330 number now comes up as unobtainable. Avoid!

Arranged an appointment in morning; received a call at 13:00 to inform me that engineer would be late!! A further call at 16:15 informed me engineer would arrive in half hour. Engineer arrived at 18:15 and then, after half hour and which cost me £154.50, was told the boiler problem would need a more professional assessment than he could offer!!!! Problem unresolved and I'm left absolutely seething and disgusted! Avoid like the f***ing plague!!

Do not use, absolutely terrible, I'm now on no show number 8, yes 8 for their plumber, on the 5 times he has actually turned up to fix the shower, he's diagnosed the wrong issue twice, lost the required part, had to call the supplier to get help. Still not fixed 4 months later.
Absolute cowboys!

Combined two plumbing jobs to warrant the call out, providing all the detail requested. The plumber turned up eventually having overrun a previous job, tightened a nut to stop a very minor drip and totally ignored the main job saying it was too difficult and he didn't have time. He then marked the job as complete and charged over £140 for the privilege. My husband complained straight away and we are still waiting for anyone in the customers service team to contact us back ...... almost 2 months ago. Avoid at all costs.

The plumber arrived very promptly but without phoning/emailing ahead so it was lucky I was in. He didn't know why the toilet was continuously gurgling and trickling and didn't look at the drains or pipes but said he'd fixed it. When I got back later the problem was still there so I had to re-book after considerable difficulty (and the call was cut off after I'd finally got through!). Very offputting marketing tactics, trying to sell a 'care plan' both by phone and email even tho' I'd said 'no' and requested no marketing. Very bad experience.

I chose Rightio before Christmas because I wanted the reassurances a large firm give. A great start on the 23rd with a diagnosis and plan. Its now the 10th and after paying £160 still nothing! I have called 4 times this week alone - I keep being promised a call back - never materialises - still no plan of action as to when and what will be happening - and no refund so I can get another plumber - I am left with an elderly mother and no shower. So upsetting

Zero Stars to Righio! I will never use them if they are the last company in the universe. They claim not to have a call out fee but charged us after visiting for 2 minutes and not solving the problem they were called out for. They claimed they are charging for diagnosis and took us to court when we refused to pay. We told them what the problem was before they visited. What did they diagnose? Nothing! AVOID! Avoid! AVOID! Use their service at your peril!!!

I bought a house less than 2 weeks prior the sellers had this company it to service boiler moving date no boiler umpteen repairs needed our plumber showed us dirt in it that should have been done in the prior service completed by RIGHTIO rang them to see if the engineer had given any indication to the sellers found them RUDE WITH ATTITUDE would never use a company like this

Do not use this company, they give you a time and when no one turns up you ring hem again and are given another time slot which they do not keep, this happen to celebrate he first day then four times on the next day, one arrived at 19.00 on the 3rd day he had the part in his van n day two.
The company took payment straight out of my bank on the first day then another large one on the day the engineer finished,
Altogether I think a total off £350.00 for a fan which we told him was wrong is a rip off.
Never will I or my family friends and neighbors will ever use again.

This company promised to complete a job on the 13th of August. They didn't arrive until 24hrs later despite being noted as an emergency case due to us having no water. Rang the company up three times. Each time they gave us a new time that they would arrive by. Customer service was extremely poor as when I said the company was unreliable, he told me it wasn't. Eventually turned up at 4.15pm. No complaints on the man himself. Wouldn't recommend this company.

Avoid dealing with this company! They charged my 85 years old deaf Dad who has Alzheimer's Disease £176.76 to replace a plastic light switch. Engineer falsified documentation .Customer Services very well versed in deflecting complaints. Chief Executive Officer Chris Carswell failed to respond to email, registered letter or request to return phone call to justify costs or staff practices.
Absolutely disgustung!

This bunch have just charged my 82 year old mother £154.00 to change a washer on a tap! Disgusting! You should be ashamed of yourselves. I wish there was some sort of body that this kind of total rip off could be reported to. Shame on you.

My elderly mother was charged £154 for "fixing" her boiler, half an hour later it had stopped working again due to a huge water leak under the boiler that was missed. No details of "repair " made, & 3 months later I am still fighting for a refund!!!

My 78 year old Mum was charged £109 + vat just to be told the taps on her bath were in the wrong place. She initially called them out due to a dripping shower. They literally gave her a couple of suggestions that may solve the problem, were there for just over 30 minutes and charged her £132.
Avoid this company like the plague.

They came out for a free quote. They guessed at 3 hours at £119 per hour because the leak was behind a wall and he couldn't tell without damaging the wall. We left it at that then we get threatening phone call demanding we pay £119 for the quote

Dont expect quality customer sevice for the high cost, we called with a problem with our boiler, they tried to charge is 2 hours labour at £129 per hous plus inflated parts cost to replace a themostat. 6 weeks on and cant get through to them, dont return calls. be warned these guys are a complete rip off.

My 85 yr old mum phoned for a plumber before noon, site stated plumber will be there before1pm by 5.45 after me phoning chap said sorry won't be able to come out. Site makes you think they are local as you call a local number but they are not. No customer service at all. Ensure you call a local tradesperson and avoid this
lot at all costs. Disgusted.

I've been ripped off by Rightio. I was losing water pressure on the property. The guys turned up and said it's a localised problem due to droughts. He said he even questioned it with Rightio before turning up, saying that might be the problem. They sent him anyway. He was here 5mins I paid £112.80.