L was charged £112,80 for being told by a plumber from Rightio that my cistern needed replacing, which l already knew. The plumber stayed 3 minutes, said that l would get a quote for the job, l never heard from them, and they took the money out of my account 2 weeks later. No work was done, no paper work was sent to me, and no explanation of the money stolen from my account. L had foolishly given them my bank card details, incase they did the job. L spoke to the complaints department who said the charge for Diagnostics. This meant that the plumber had said "you need a new cistern" so this was an expensive sentence. Rightio has decided that they will not refund this money. Public be warned about this company