I made the initial phone call and Rightio insisted on having someone meet them on site despite giving payment details and access instructions and you kept the person waiting on two appointment dates. I even told you how to access the property.
You company deserves to get a large ZERO
I dare say you will need to get all your plumbers and admin writing review for you as that is obviously the way Righio does things. Totally disrespectful of the client / trade contract.