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RetailMeNot

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Pennsylvania
2 reviews
14 helpful votes
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Have been using RetailMeNot.com faithfully for a couple months to buy discount gift cards. Never a problem. Until now! Out of no where they cancelled my gift card order. Tried 3 different times. Still they decline my purchase. My credit card isn't the one declining the purchase. RetailMeNot.com uses a 3rd Party to verify purchases. And, they can tell me nothing more than "it was declined by our 3rd Party. Sorry. Try another website." What? I've been wrongfully flagged. Ridiculous. I have absolutely no credit trouble and am in good standing with my credit card company.

Date of experience: July 11, 2018
RetailMeNot S. RetailMeNot Rep
over a year old

Hi Chelsie! We are sorry you had problems purchasing gift cards. If you are willing to provide some additional verification information, we would love to put you in contact with one of our Order Specialists. Providing this can increase your chances of a successful gift card purchase. Please reach back out to our Customer Care team and we would be happy to further assist you with your gift card purchase.

Spain
58 reviews
312 helpful votes
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retailmenot.com managed to keep its reputation of one of the best sites for discounts coupons once can find on the net. There is an active community and people can vote if a coupon is active or not. A real money saver!

Date of experience: April 15, 2010
New York
5 reviews
20 helpful votes
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I've been a regular on RetailMeNot for four years, usually looking for and submitting promo codes. Although sometimes I come across invalid ones, I still find it to be the most reliable and comprehensive source for promo codes on the Internet. The majority of the codes are actually supplied by users like you and I. The site encourages all users to contribute to the community when you have none exclusive codes that you can share with others. Once you submit a code it will be validated and posted shortly. RetailMeNot also offers site exclusive promo codes.

I've gotten cash back a few times without any issue. It is a recent development that works in the same way and takes as long to receive the fund as Ebates and other cash rebate sites. All of them have requirements you must follow in order to receive the cash back.

Date of experience: February 11, 2018
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you so much for taking the time to write us a review! If you ever need assistance, please reach out to our Customer Care team. We are here to help!

Iowa
10 reviews
46 helpful votes
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I like to get my coupons from here. I do alot of online shopping because dealing with people out in the stores is just too much for me. The offers are usually current and up to date which is a big plus because I hate having to dig through codes to find one that works.

Date of experience: April 21, 2014
Connecticut
19 reviews
43 helpful votes
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Used to be good
August 8, 2023

Now I can't view any codes because it wants me to install an app, which I refuse to do. There's a pop up window preventing me from viewing the website. Why do I need an app for everything?

Date of experience: August 8, 2023
RetailMeNot S. RetailMeNot Rep
over a year old

Hi Eileen! We are so sorry to hear that you are having trouble accessing codes. You do not need our App and Deal Finder to take advantage of offer codes. Please click the "No thanks, I want to search for codes," the pop-up will go away and allow you to see all of our offers. If you need any additional assistance, please don't hesitate to contact our Customer Care team at https://help.retailmenot.com/s/contactsupport.

California
79 reviews
218 helpful votes
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This is a site for stupid people that want to rip off retail stores and take advantage of all the coupons at once.

Just STFU, get their apps and text alerts. This site needs to be shut down by the corporate world!

Date of experience: March 3, 2016
GB
7 reviews
7 helpful votes
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Why do codes never work
September 18, 2018

Is it this site or the retailers fault? If a retailer offers a discount code box in the basket then I am going to go in search of one but I get really fed up when codes are promoted on voucher sites and they do not work or are not active. They claim to have XXoff and dont. Grrr

Date of experience: September 17, 2018
RetailMeNot S. RetailMeNot Rep
over a year old

Hi Peter! We are sorry that you had trouble using an offer. Users and community members post many of the offers listed on RetailMeNot and at times, a user might share a coupon without the expiration date. We do everything we can to validate content that comes in to make sure we have as many coupons available as possible so that we can help you save money when you shop!

If you find any offers that do not work for you, please click the 'Thumbs Down' button or leave a comment to let us and other users know of your experience. We monitor feedback like yours and will take necessary action if we notice any trends. Again, we sincerely apologize for any frustrating experience and hope you continue to use RetailMeNot for savings!

New York
42 reviews
196 helpful votes
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I've used this site many times for random coupons at various websites. When I am checking out I always make it a habit to check this site first for a coupon or promotion code. I've gotten anywhere from free shipping to 20%+ coupons. In fact just a couple of weeks ago I saved $35 on a phone plan with a promotion code I found on the site.

Date of experience: August 5, 2011
Kentucky
4 reviews
37 helpful votes
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This is my goto website when I am online shopping. I am always looking for a coupon code and some of them work and I trust this site more than others. They don't always have a code and sometimes it's expired but well worth a look. The site is very easy to navigate and doesn't have a bunch of confusing links and jargon. Two thumbs up!

Date of experience: March 21, 2012
Ohio
3 reviews
44 helpful votes
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I have been getting a complete run around trying to get 20.00 rebate from a purchase. It is ridiculous! At first they wouldn't even respond. Then they kept requesting the same information over and over. Finally I got the credit for the rebate. Then I could not withdraw it. Same thing... email after email requesting the error or screen shot. Well over 20 emails trying to resolve this. My account is completely messed up. I cant request money or edit my information or anything. I personally think this is a gimmick. There is no way they cannot figure out this problem. Dont use them. I like the coupons to use in stores but other than that dont fall for it like I did. Some people are out much more than I am.

Date of experience: February 27, 2018
RetailMeNot S. RetailMeNot Rep
over a year old

Hi Susan! We are sorry to hear you had trouble redeeming your reward. At the time, we only had PayPal as a redemption option. Great news! We now have bonus-valued gift cards available for redemption as well! Please note all rewards are tied to the email address on the RetailMeNot account at the time of offer activation. If you are still having trouble redeeming rewards, we recommend reaching back out to us. We truly want to help you redeem your rewards.

California
21 reviews
81 helpful votes
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Thank you retail me not for always saving me money when shopping online! From tennis shoes to coffee... you have saved me countless of dollars with coupons, free shipping, and even free gifts from all of my favorite websites over the years! You make shopping even more fun!

Date of experience: April 7, 2015
Alabama
1 review
2 helpful votes
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When you make a purchase using a cash back offer, many times something will go wrong and retailmenot will not automatically detect that you made a purchase (even following the specific instructions each time). Thats ok, though! On the website it says that if your cash back reward doesnt automatically go through the process of approval, just email them with your receipt and they can review what offer you activated and if your purchase qualifies for cash back. Sounds easy enough, right? NO! The customer service agents decide, themselves, when they no longer want to do this for you. And they obviously get pretty tired of doing this very quick and dont want to do their job after someone makes just a FEW requests! There is no maximum limit for making this type of request outlined in their terms and conditions! So ridiculous!

Date of experience: July 6, 2018
RetailMeNot S. RetailMeNot Rep
over a year old

Hello Michael! We are sorry if you have had trouble using our Cash Back Program. Each offer has specific purchase requirements to qualify for a reward. In addition, it is very rare that we do not receive the purchase information from the merchant. If we see a trend of this, we would be happy to further trouble shoot this issue to ensure you receive rewards automatically moving forward. We do highly recommend regularly clearing your browsers cache and cookies. Please reach back out to our Customer Care team at support@retailmenot.com. We look forward to further assisting you!

Texas
1 review
2 helpful votes
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Bogus Promo Code
April 30, 2018

I bought a Bagster for remodeling clean up with the expectation that the 20% discount code was legitimate. It is not.
The Bagster customer service people say that the only coupons they ever have would be through the retailer only and there are no coupons from online sites like RetailMeNot.

Date of experience: April 30, 2018
RetailMeNot S. RetailMeNot Rep
over a year old

Hello Doug! Sorry to hear you had trouble using an offer. Users and community members post many of the offers listed on RetailMeNot. We do everything we can to validate the content that comes in to make sure we have as many coupons available as possible. Please remember it is up to the individual merchant's decision whether or not the offer will be accepted. We apologize for any inconvenience this may have caused.

Ohio
1 review
10 helpful votes
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This is coming from a company whose unauthorized offer was posted on this site. The offer is 3 years old, outdated and will never be honored by us, but RetailMeNot.com refuses to remove it. Plus, they want to blackmail us into submitting a new offer. Why should we be forced to replace an offer we never posted? Not a reputable site in our book and we recommend never doing business with them. Poor customer service.

Date of experience: June 19, 2013
Texas
1 review
11 helpful votes
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I bought $200 e-gift card with $174 for Buffalo Wild Wings yesterday and went to dinner at the restaurant. Then I found the gift card does not work and the manager says the balance is $0. I sent them e-mail and tried to call them. But the phone does not work and nobody will answer the phone. This is illegal and this company should be banned. I found many other people had the same issues with their gift card from RetailMeNot. It just wastes time of people.

Date of experience: May 26, 2017
Virginia
1 review
2 helpful votes
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Was on page for panera bread savings and clicked on link for free pastry or sweet when I sign up... I signed up and see the "thanks you have subscrited to best of retailmenot"... It says no code needed, continue to store. When I do and input my order, I am charged for the cookie. Not reputable to offer something, get the customer to sign up and then not deliver as promised. So I would clicked on chat button to ask for help in getting my free pastry or how to unsubscribe to retailmenot for falsely advertising. I checked my email and did not get anything for a pastry but given it says no code needed continue to site I knew there would be nothing in my email. Guess what: received message "No agents available"... what a joke.

Date of experience: March 28, 2019
RetailMeNot S. RetailMeNot Rep
over a year old

Hello CL. The offer you are referring to is known as a sale alert. We were letting you know of a promotion on the merchant's site. You would have needed to sign up for emails directly on the merchant's site, not RetailMeNot. We are sorry you had trouble getting in touch with our Customer Care team. You can also email us directly at support@retailmenot.com. We respond to all emails within 24 hours of us receiving the email. Hope this information helps. Please reach back out to us if you have any additional questions or need any additional assistance. We are here to help!

North Carolina
2 reviews
15 helpful votes
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Going downhill.
July 24, 2016

I have used this site probably since it started 8 to 10 years a go, and it used to be a great place to save money... now I notice there has been a huge decline in coupons and deals being added to their site. Id say 8 out of 10 coupon codes on their site are bogus now. Its a shame.

Date of experience: July 24, 2016
Illinois
1 review
7 helpful votes
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This site is spammy
February 12, 2011

This site is spammy. It's obvious they keep a bunch of expired deal content up on the site so the search engines see it as more content, but it is a waste of my time to look through a bunch of expired or fake deals. Why don't they just take down the expired deals...? It's an seo play and they're screwing with consumers user experience. There are better deal sites out there. Lots of them... and these guys won't last long once google cracks down on these tactics (or a better search engine shows up).

Date of experience: February 12, 2011
California
1 review
8 helpful votes
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This is an exceptional website! I check it almost daily to make sure I am not missing out on money saving coupon codes for websites I already love. Before I make an online purchase, I always check Retailmenot.com to search for a coupon code for money off the website or free shipping. I am now so spoiled I won't complete a purchase unless I have a coupon code. My friends and I love this website! Thank you for saving me a bundle of money!

Date of experience: October 25, 2010
New Hampshire
5 reviews
21 helpful votes
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Saying that I do a lot of online shopping is an understatement. Saying that retailmenot.com has saved me thousands of dollars is an even bigger understatement.

I visit retailmenot.com before I make any online purchase. Some stores don't have coupons, but most stores do. I've saved money on everything from plane tickets to clothing to food deliveries. If I counted out the money I've saved from checking in with this website before I make a purchase with any other site -- Well, that just explains why I have enough money to shop this much.:)

My tip -- and this is really important -- is to visit retailmenot.com before you ever submit your credit card information to another site. You might not find a coupon for the store in question, but then again, you might find a coupon that will save you a bundle.

Happy shopping!

Date of experience: May 24, 2011

Overview

RetailMeNot has a rating of 1.9 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RetailMeNot most frequently mention customer service, gift cards and third party. RetailMeNot ranks 323rd among Coupons sites.

service
24
value
21
shipping
7
returns
6
quality
16
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