Reservations.com

I am a Diamond Member with Hilton. I went to the official Hilton site to make a reservation and listed below the Hilton Site but appearing to be part of the Hilton Site I was given the phone number for Reservations dot com. This useless classless deceptive company took my reservation leading me to believe i was dealing with Hilton Corp. They charged me an additional $$12.99 fr their service fee, which included a woman from the Philippines who could barely speak English.

Additionally; I did not get my Hilton Points (which is being dealt with seperattly) Stay away from this scam of a company. They rely on deception and cost you money and your hotel points.

I booked a hotel stay via reservations.com to realize that I was double billed one by reservations.com and again at the hotel when I arrived. When I called their customer service and attempted to escalate the same representative tried to tell me he was someone else when in fact it was the SAME PERSON. I called the hotel directly who credited the double bill however I lost $146.00 dollars in the whole transaction. The hotel had confirmed that they sent the cancellation to reservations.com and sent me the copy of the cancellation. SHAME ON YOU! Thanks for the experience. DO NOT BOOK online.

They broker nasty rooms to unsuspecting people. They affiliate with the lowest rated hotels. They charge an extra 20 fee for nothing. Our hotel was disgusting and they wouldn't refund the money roaches and dirt so nasty. They don't care.

I had cancelled a room at The Abbey in Lake Geneva direct with the hotel and was told I would be contacted by reservations.com to confirm. No one contacted me, when I contacted them they proceeded to charge cancelation fees. Yet their delay in contact caused the cancelations fees, convenient for them - horrible company, scam services to collect fees.

They purposfully hide service fees as well as others, the hotel was $109 and then they stack on an extra $49 that you have to scroll all the way down to see. Somehow with the fees that were acumilated the total was over $25 more than booking.com, the worst part is that they don't allow for a refund. This is the first and last time using this site.

This is a front - they use expedia and other sites to pretend to get you great deals - then they bill you 100% upfront, with a service fee on top of the cut they take of the hotel charges. They will not provide detailed billing and will not provide a breakout of room charged and taxes. Nor do they provide a real recpt. So if traveling for business you are screwed.

DO NOT use them - service is terrible and the hotels can't/won't help as you are a low revenue client.

Incredibly deceptive bordering on purposefully so. Reserved a room and later, due to a change of plans had to cancel, this was still 5 days before my stay. I log in and there was a link to change or cancel my reservation which i clicked. Then I was given the option of saying "YES IM SURE" what I didn't see, in the fine print was I was saying yes to keeping my reservation and just getting a 14.99 discount instead of what i wanted, which was to cancel entirely. I called customer service and they were completely unhelpful said there was nothing they could do. I am writing a letting to the BBB as well as the FTC not that it will help but it will make me feel better.

I went through what I thought was expedia to book a hotel via phone and was routed to booking.com. I had great difficulty communicating with the rep on the line but finally got booked. My confirmation was never sent and when I got to the hotel they told me the rate was actually $70 dollars less than was booked. Fortunately the hotel was helpful in helping with the cancellation but the site, when I called, hung up on me twice before a rude individual chastized me for not understanding non-refundable before helping me. Wow. I will never use this site again.

Reservations.com is stealing money from people under false pretenses. The U. S Attorney General's Office needs to put a stop to this. Honest people think they are calling the hotel site and actually Reservations.com is intercepting the call and you think your speaking directly to the hotel. They charged me 75 dollars more then what the hotel would of charged me. I didn't realize it until I checked in at the hotel and spoke to the employee working the desk. I thought we were dealing directly with the hotel. The hotel gave me their rate and I filed a dispute with my credit card company for the 75 dollars. The credit card company did an investigation and determined that by me giving them my account number I authorized them to bill my account and reservations.com would not budge on this issue. I ended up paying 75 dollars to these bottom feeders.

I booked a hotel in Canada from Canada and agreed to a price. When I received my invoice, I was charged in US funds. That was more than 30% increase in price. Not once was I advised that the funds were in USD. I called and told them to cancel. Which they did not. I followed up with the customer service that took my information and quickly deleted it. This took place in July 2022 and I still have yet to hear from them. It has been a very expensive lesson in not to trust 3rd party sites. Truth be told, I thought that I was calling the hotel directly. These sites have become masters of disguise and deceit.

Scam artist - I can not believe how many people have experienced the same thing and they are still getting away with it. I thought I was dealing with the hotel directly and I am Canadian and the hotel is Canadian but the site is in USD (not on the screen) and I was charge an exchange of 30% and a service charge. They are taking advantage of busy people who do not read all the fine print. My hotel shook their head and said they get complaints all the time - I asked why they do not remove themselves from being affiliated.