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Kelly R.

Contributor Level

Total Points
83

1 Review by Kelly

  • Reservations.com

4/4/17

I went through what I thought was expedia to book a hotel via phone and was routed to booking.com. I had great difficulty communicating with the rep on the line but finally got booked. My confirmation was never sent and when I got to the hotel they told me the rate was actually $70 dollars less than was booked. Fortunately the hotel was helpful in helping with the cancellation but the site, when I called, hung up on me twice before a rude individual chastized me for not understanding non-refundable before helping me. Wow. I will never use this site again.

Kelly Has Earned 3 Votes

Kelly R.'s review of Reservations.com earned 3 Very Helpful votes

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