Reservations.com

Second time I have been scammed! First time had to go the route of fraud investigation and now a 2nd time going route with fraud investigation for my CC. They present online data as if you are booking with hotel directly. My best advice to avoid these scammers is to call the hotel directly and be very specific that you are talking to the hotel property directly. Sadly I will say the 1st go around I verified multiple times that I was speaking to the hotel directly. This online support team will lie to you and commit fraud by deception and not blink an eye! Something needs to be done with our laws to stop this predatory fraud.

I recently booked a reservation with this company for the first time. When making the reservation, I explained I was part of a wedding group and gave the agent my hotel code. The agent acknowledged it, and I assumed I was receiving the group rate. Upon checking in at the hotel, I learned I had not received the group rate and I was paying almost double the rate. After returning home, I called the *******090 number. I was told no refund could be given. When I asked why, the agent said it was too late as it was after my stay.

Reservations.com charged me two fees in addition to the hotel cost: one for Taxes and fees and the other for fees.These fees seemed like a lot for me so I called and asked for a breakdown which rhey refused to provide claiming they were "automatically generated " and not available. My view is that the customer should have detailed access to the billing information particulary one that says Taxes and fees. I will certainly not use this site again.

I called reservations.com in error to book a hotel room. I asked the agent directly if I reached the direct reservation line for the hotel I was interested in. He stated yes and then I proceeded to book a hotel room.

When I arrived at the hotel, the hotel was over booked and I was unable to find another room in the area. It then took me another 20 minutes to get the charge reversed

All I can say, they lied to me and then left me without a room after booking the room thru them. In summary, Do NOT use reservations.com!

The person that took my reservation on the phone sold me a room with a whirlpool tub when I got to the hotel it was in a room without a whirlpool tub I've been arguing with them about it for 2 weeks now. The reservation says Whirlpool right on it and they're trying to tell me the whirlpool is the brand of microwave and not give me any refund or adjustment on my purchase I'm totally dissatisfied and will be blasting them all over social media to everybody I know!

I have never written a bad review for a company before but this was terrible. I thought I was booking with the hotel. When I realized I was on reservations.com I thought I would just finish the transaction. I booked the room and had somehow gotten the room for the current night not the night I needed it. What happened next was a terrible almost 2 hour experience. I contacted them within 1 minute of booking to change the date. I was charged the full price for for the room. They would not fix it. I had to speak to 4 different people and no one would help me.

I made a reservation and was charged for the room before the trip. The hotel had issues which necessitated to move us to a different hotel for the first 3 nights. The hotel also offered to refund the last night due to the inconvenience. Reservations.com did not communicate the hotel had reached out to tell us they needed to move us. Reservation.com did not communicate the hotel offered to refund the last night and would not refund to us the last night. A family member made a separate reservation directly with the hotel so we knew there were issues. I'm afraid we would have been on the street at arrival and reservations.com was keeping the money for the last night no matter what. Not a reliable company you can trust will help you when something happens.

I thought I was booking through Days Inn as the website looked legit. They immediately charged my card with the amount and another charge for 14.95. I called the number on the charge and they have me the run around and said it was a sister company and I would have to call them. I went back to the original website and called that number and was able to cancel the reservation but was told that the 14.95 was a "service fee" that was not refundable.

Reservations.com is overpriced, misleading, and downright dishonest. Their site is set up so you think that you are booking with the actual hotel. I called to book, but when I questioned the exhorbitant extra charges above the advertised room rate, they said it was taxes, which was a blatant lie. They charge fees above the room rate and then they charge an extra 15.00 non-refundable booking fee. I still save $95 by cancelling and booking directly with the hotel and I did not have to be charged for the room up front. I do not recommend reservations.com and I will be careful not to use them again.

I had a similar experience to the others who posted on this site. When I thought I was speaking with the hotel directly I realized that was not the case when the rates were higher. When I told the agent I did not want to book they said it had already gone through and was nonrefundable. When I asked to speak with a manager a gentleman came on the phone and claimed he called the hotel to cancel the room, but could not without manager approval and a manager would not be available until the next day. If the company treated their customer with transparency they may become a major player, but with this type of operating practices I hope they are not in business long.