Joanna Y.

I have never written a bad review for a company before but this was terrible. I thought I was booking with the hotel. When I realized I was on reservations.com I thought I would just finish the transaction. I booked the room and had somehow gotten the room for the current night not the night I needed it. What happened next was a terrible almost 2 hour experience. I contacted them within 1 minute of booking to change the date. I was charged the full price for for the room. They would not fix it. I had to speak to 4 different people and no one would help me.