Reservations.com

This company is a scam. I am furious and frustrated. I thought I was making a reservation through the hotel directly but I was mistaken. They charged my credit card immediately and I never got a confirmation number or an email from them. I went to the hotel and there was no record of my reservation. This company is a scam. I am furious and frustrated. I thought I was making a reservation through the hotel directly but I was mistaken. They charge my credit card immediately and I never got a confirmation number or an email from them. I went to the hotel and there was no record of my reservation. When I called reservations.com, I was put on hold over 40 minutes each time. I hung up before anyone came back on the line.

We accidental booked with reservations.com last week as their website looked like the hotel website. My bad for not paying more attention to the actual website. We booked the room for one night for $94. My credit card was charged over $130. Looks like I was charged an extra $15 fee that was never documented or discussed through the entire reservation process. When I checked out of the hotel I asked for a receipt and couldn't get one because it was through reservations.com. I called them to get a receipt and they said they would email a detailed receipt showing all charges within 24 hours. 8 days later I still haven't heard from them. Of course, this was a business trip and I need a receipt to claim the expense. Looks like I made a donation!

Do not use these morons to book hotels. There are extra charges that you are unaware of and no customer service later. They are thieves!

They charge so much more than the actual hotel. I thought I was booking through the hotel directly because it looked like the Sheraton booking site but no. Bottom line, with all of their bs fees, it cost me about $300 more and when I realized my mistake and called them, they told me if I canceled, they wouldn't refund the money. Don't make the mistake I made. Avoid them and tell everyone you know to avoid this Florida-based booking site.

My wife thought she was booking a room directly with the hotel we were to stay at but instead it was reservations.com they charged our card for $900 and sent us an email with the conformation number 3weeks later after driving 9 hours from home we get to the hotel only to find out that we had no reservation and there were no rooms available. When we contacted reservations.com we were told that they would contact the hotel and email us back in 5 to 7 business days. So we had to go to another hotel witch cost us $500 more than the original booking. Save yourself the aggravation DO NOT USE THIS SITE

My husband thought he was going thru the hotel... realized he went thru this parasite co... within a min or 2 we called them to void the transaction bc we wanted to book thru the hotel and they sd no dice... we can cancel it but we keep the $$ anyway... scam artist $#*!ers! It's not like we waited an hr or next day... we called A MINUTE LATER... I emailed customer svc the next day and Mira sd sorry no $$ back... horrible horrible ppl...

Started off that the price for my room showed up as one price, then I was billed for a higher price. Then I could not get a receipt. I tried calling and got a phone number on a loop and could not get to talk to anyone. I finally tracked down another number and spoke with someone but after getting taken on the price, this just poured salt into an open wound. The room I booked was fine, just reservations.com is shady and not at all recommended.

DO Not use this Reservation sight we canceled our hotel reservation in the proper time allowed and they would not refund our money $276.00 if you call them to try and get it resolved they hang up on you they will also charge you $19.99 that is non refundable. I don't understand how they can get away with this if you check the other reviews they have done this to others.

We booked through this company and they charged the entire amount up front and close to $100 more than the hotel directly. We had no idea at the time that this was the case because we thought we were booking through the hotel. Fortunately the hotel had our reservation when we arrived. We found out at the hotel that we were charged well over the hotel rate. I called reservations.com. No offer to refund any amount. They said thats what they charge. When I said I would give them a negative review with multiple sites, they said ok thank you. Wow.

Booked a room at Microtel Casselman thinking I was doing it at the hotel website.
I was redirected to Registrations.com without any warning.
Did the booking, paying with my credit card. Got a confirmation number by email. When we got to the hotel in the evening the front desk sad there was no room reservation on my name.
It took one hour to get things straightened out between the hotel and Registrations.com.
On the top of that got charged $19.00 booking fee.
Scammers!

I am in US. I booked a room and instead of charging me in Dollar they charged me in Pound. Room is not worth of that muchoney just for 1 night. When I called Customer care they said they can't do anything. If I cancel the booking I will lost that much money. I tried to tell them it was not my fault they said we can't do anything. They charged me 109.57 pound for 1 night.

I booked a hotel room for my family and myself in a different country through reservations.com. Afterwards, I became aware that the hotel offered a Bed and Breakfast package while the website didn't. When I called customer service to ask if they can even add it on despite the fact I would have paid more for the service, they couldn't help me at all, just kept repeating the same thing over and over. Then I found the same room in the same hotel for the same dates for a lower rate on bookings.com and reservations.com stated that they couldn't price match the rate, so there went their "lowest price guaranteed," that they promote. Just completely an absurd experience, would not book with them ever again.

Went on hotel website and was directed to reservations.com not knowing I was on a third party. When I got confirmation, I realized the date was wrong. Call them back and requested a change. Was told it was non-refundable. Explained I did not request a refund but a date change. Was told I had to call the hotel. When I called the hotel, was told they needed an email from reservations.com to confirm my request. Then reservations.com needed they could not email the hotel. They are SO dishonest. Can not believe they are still in business.