My wife thought she was booking a room directly with the hotel we were to stay at but instead it was reservations.com they charged our card for $900 and sent us an email with the conformation number 3weeks later after driving 9 hours from home we get to the hotel only to find out that we had no reservation and there were no rooms available. When we contacted reservations.com we were told that they would contact the hotel and email us back in 5 to 7 business days. So we had to go to another hotel witch cost us $500 more than the original booking. Save yourself the aggravation DO NOT USE THIS SITE