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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 2.9 stars from 3,016 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 14th among Hotels sites.
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I just had a wonderful experience booking my hotel room with a very experienced team member. His name is Agustin, from the Wyndham "family " I say family because I felt at ease with every single aspect of my experience booking my room, making sure it's the right address that I was going to, every detail was clear with him. Agustin is very professional in his mannerisms and spoke clearly, was patient if I asked him to repeat something for me so I fully understood, being a senior citizen, and love to travel, it's good to know that there are people like Agustin who will always do his best for everyone he gets to speak to. I had a very stress- free time and wishing he could answer all my calls when I need to book a hotel. Looking forward to my stay. Thank you
Brayam answered my questions and assisted with reservations details. I appreciated the positive, curious, assistance. Thank you. DMK
Greetings Diana!
We are thrilled to hear that your travel experience with Brayam has exceeded your expectations! We look forward to all your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Brico was very professional and personable and was very diligent in working to get the rooms that I needed within my budget! I definitely would work with him again! Thanks so much!
Greetings Ginger!
Quality and value are super important to us, so it's great to know Brico was able to hit the mark for you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very professional and polite.
She took her time to explain everything and asked if there were any question.
I never did get a verbal conversation numer over the phone.
Greetings Richard!
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Please feel free to contact me with any questions regarding your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
One of the most unpleasant experiences I have had with trying to make a reservation cancel reservation and out of $1000 at this point and still have no reservation and I'm out $1000 because of the third-party nonsense I was unable to receive a refund without paying a cancellation via $180 less than two hours into making a reservation that's to me unacceptable and totally unprofessional. I find this extremely unacceptable and I am a businessman that deal with contracts all day and we will be hearing from a lawyer about this complaint is my attorneys name is author Scofield
Greetings Ernest,
I am happy to assist you. Please provide your itinerary number and email address associated with the reservation to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
Ted Alvin Y was very helpful in providing me with Price options for our Hotel reservation in Sechelt, BC for Aug 30/31,2025. Ted gave me diffrebt hotel options for 4 Adults incding price range.
Greetings Michael!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that Ted Alvin's efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Hugo was excellent he explained everything about my stay n even told me where to go for food he was patient n well trained
Greetings Tony,
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with Hugo! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Joyce was very nice and very professional at the same time. She knew off the top of her head every question I had. Give the woman a raise!
Greetings Scott!
Quality and value are super important to us, so it's great to know we hit the mark for you! We stand by ready to assist with all your future travel plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
It was okay. I needed to ask Angel to talk a little slower, I'm older and use hearing aids. Otherwise all went well.
Greetings El Joan,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Lenin was very courteous, efficient & helpful. He explained the terms & was also able to meet our needs for a refrigerator & microwave due to medication needs
Greetings Marry!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that Lenin's efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
First time I called I got a woman who I could barely understand and who said she was unable to locate the block of reserved rooms. I terminated the call and tried a different phone number and was routed to Sergio. He was friendly, helpful, efficient and easy to understand. It took longer than I would have liked to make the reservation, but once I got to Sergio it moved along quickly. I am satisfied.
Greetings Richard!
We always strive to provide the best service and are glad to hear Sergio's efforts are being noticed! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Eugene Christian was awesome to talk to would ask for him if ever I need to book again. Too bad everyone who is answering phones at other companies weren't like him. He made my day. Thank you so much for being so friendly greatly appreciated.
Greetings Debbie!
Thank you for your feedback! We are glad to hear that Eugene Christian was able to assist you with your booking, we are always happy to help! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Uche was very kind and patient over the phone helping me with my reservation. Had a few issues from my end and he was very relaxed and helpful with getting it done after the site was giving an error.
Greetings Jacob!
We are overjoyed to hear about the wonderful customer service you received from Uche! We are so grateful for the opportunity to assist you with your booking and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
The first call I made to book a reservation the female agent was not very helpful and the call was disconnected after I asked to speak with a supervisor.
The second call, I spoke to Jorge and he was very professional, knowledgeable, and courteous. He took care is all my reservation needs quickly and restored my confidence in your company.
Greetings Matthew!
We sincerely appreciate it and we’re always happy to hear our customers are delighted! We look forward to all your future bookings and stand by ready to assist you with your plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I was not told you were a third party, so I couldn't use my Hilton Honors points. The piece of sh! T I spoke with, said I could use my points upon checking in to the Hotel. He lied to me, so I had to pay an inflated price.
Greetings Ralph,
I am happy to assist you. Please provide your itinerary number along with the email address associated with the reservation to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
She was very kind and worked very hard putting a lot of effort in getting a hotel room for us in Holmes County Ohio.
Greetings Ken!
We are thrilled to hear that your travel experience has exceeded your expectations! We look forward to all your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Eduardo was extremely helpful. All rooms were booked at the Hampton. He quickly located and booked a room at nearby hotel. Made it very easy for me.
Greetings Kenneth!
We are overjoyed to hear about the wonderful customer service you received from Eduardo! We are so grateful for the opportunity to assist you with your booking and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Called to make a reservation for La Quinta in Columbus, MS. Talked with Paige and she got me a rate that was cheaper than online. She was very helpful and courteous.
First call gave all my information and suddenly lost the call Second call I was able to reaffirm my reservation on September 16 and received a confirmation number but I was disappointed that I didn't receive a email to print out *******@yahoo.com
It would be nice to have
Greetings Kim,
I am happy to assist you. Please provide your itinerary number along with the email address associated with the reservation to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
Paige did an amazing job helping me make a reservation. I also needed to cancel one but found that the charge had already gone through. I didn't understand that they would run that charge through that quickly and was not happy about that. She immediately offered a voucher to replace that charge that I wanted to cancel. Her actions restored my faith in Hilton! She is great!"
Greetings Fred,
We are overjoyed to hear about the wonderful customer service you received from Paige! We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Annabelle!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that Agustin efforts resonated with you! We look forward to all your future bookings and stand by ready to assist with your future travel plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas