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Reservations.com Reviews Summary
Reservations.com has a rating of 2.9 stars from 2,994 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 16th among Hotels sites.
Anna did an outstanding job listening to my requests and suggestions, providing service to me in a competent, efficient and professional manner. Looking forward to our future visit to the hotel.
Michelle was very friendly and helpful, sense of humor. Understood It's easier to speak to an actual human instead of online booking. Very professional and courteous.
Greetings Leslie!
Thank you so much for taking the time to give us a 5-star rating! We are thrilled to know that Michelle was able to exceed your expectations! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very accomadating. Extended his abilities further than just the bare minimum. Polite and thoughtful. I appreciate this.
Greetings Richard,
We take pride in our customer service, and it's always rewarding to know Mauricio was able hit the mark! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Eboni was very friendly, efficient, and went out of her way to accommodate our needs. We have stayed at Drury several times and they never disappoint!
Greetings Brenda!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that Eboni's efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Ryan was very helpful, polite and courteous I definitely would book another hotel reservation at your establishment
Greetings Arthur!
We are thrilled to hear that your experience has exceeded your expectations with Ryan! We look forward to all your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Ed was very helpful to claim a room for us that was part of a block of rooms for a reunion. He was clear and thorough, patient and kind. Thank you, Ed!
Greetings A. G.
We are overjoyed to hear about the wonderful customer service you received from Ed! We are so grateful for the opportunity to assist you with your booking and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
The agent that I booked with went above and beyond and very patiently to help me understand everything. I have migraines and was in the middle of an on optical migraine, I went through 2 booking agents, the first one was not so caring and patient and I seriously felt like he hung up on me because I just couldn't understand. I had stated to the first agent the price that was available on a third party app and asked if Tru would honor that price. I was told no but if I booked through the third party at the lower price, when I checked in I would be charged an additional fee that would give kraise it to the price that Tru charges. It didn't make sense to me. I was told by the first agent it was taxes and fees. I tried to explain the 3rd parties final price states all taxes and fees were included and I was very polite, I explained and apologized for not understanding. Hopefully it's recorded. I felt he was getting irritated and then hung up. The second agent whom actually booked the stay was very helpful and understanding and explained that there were parking fees, resort fees etc that 3rd parties do not profit from so therefore they do not charge, those fees are billed directly from the Hotel! That I understood, I had not been told about parking and resort fees up until that point. Either way, I still chose to book & stay with Tru, I just don't like feeling that because I couldn't understand something I was hung up on…
Greetings Robin,
Thank you for sharing your experience with us! We have forwarded this information to our team for further improvement! Should you have any further questions regarding your stay, please feel free to contact me at the email address below. Thank you for your feedback and for booking with Reservations.com!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
The person with whom I spoke was very helpful and very thorough. She looked for the best rate she could find and very clearly communicated with me.
Greetings Jennifer!
We appreciate your time sharing your experience and look forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Johan was very polite, friendly, and professional. He followed up at the end of the call to make sure all my questions were answered and took the time to explain all the details of my reservation. I was extremely pleased with his service!
Greetings Kelly,
Quality and value are super important to us, so it's great to know Johan was able to hit the mark for you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
He was rude. I asked to speak to a supervisor and he insisted on transferring me to another department and then hung up.
Greetings Jamysha,
I am happy to assist you! Please provide your itinerary number along with your email address to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you!
Thank you
Caitlin Thomas
This reservation was made specifically because it was refundable and able to be canceled up to October 7. When I called to cancel an hour later because of the lack of handicapped shuttle service to Port Liberty I was told the $709 reservation for a single night was non refundable.
The situation is under review and I am hoping it can be resolved to a mutual benefit.
Greetings Susan,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
Edgar was professional and provided friendly service including explanation of options. He was also friendly and spoke clearly.
Greetings Mona!
We appreciate your time sharing your experience with Edgar! We forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Assisted with Reservation, Assisted with Room Fee, and Confirmed "Our Request for 1st Floor with a King. Also Assisted Prof.& Patiently to Receive the Confirmation Verified it Matched The Email Sent. COMPLIMENTS to Him & His Professional, Understanding,& Helpfulness for the Ease of "Reservation". He Deserves a RAISE.! 😊 TINA ROSE
And
Greetings TIna!
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Reserved 2 rooms with 2 queen beds for 4 people. I was told that's what reserved. Got to the hotel and I had 2 king bed rooms. Not what I reserved and was charged $523. Not good business. I'm telling everyone I know not to use you
Greetings Dana,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservations to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
She made it such a pleasure
She made me feel great and I'm excited about coming to west palm for the conference and staying in the Hilton.
Greetings Carol!
Thank you for choosing Reservations.com! We are thrilled to know you had a wonderful experience with our agents and we hope you keep us in mind for your future travel needs! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Justine helped me a lot and double checked everything. I loved that. SHe was efficient and good. Very wonderful young lady.
Greetings Sarojini,
We appreciate your time sharing your experience with Justine and look forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Was mislead by Edgar on the phone. Was told one thing but when arrived it was totally different. So disappointed. Will not use Expedia again. A once in a lifetime vacation ruined 😢
Greetings Cary,
Please be advised your have reached out to Reservations.com and not Expedia directly. We do advise redirecting your feedback to Expedia directly so that they may further address your concerns and assist you.
Should you need assistance with any future travels, Reservations.com stands by ready to assist!
Thank you
Caitlin Thomas
Reservations.com
Took me 30 minutes to talk to three hotels that kept me on hold, but only took about two minutes with Jose to get me booked in the hotel that's within 30 minutes of my project site. Highly recommend the service, it's really impressive.
Greetings Nathan,
We sincerely appreciate your feedback about Jose! We take pride in our customer service and we’re always happy to hear our customers are delighted! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Elsa was very patient, kind and very professional. The world would be much better with more customer service professionals like her!
Greetings Cheryl,
We are overjoyed to hear about the wonderful customer service you received from Elsa! We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Helpful and gracious and good st what he does don't have much more too add but take card of this guy!
Greetings Kathleen!
We sincerely appreciate it and we’re always happy to hear our customers are delighted! We look forward to all your future travels and helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Garrette,
Your comfort and satisfaction are of utmost importance, and we look forward to assisting you with all your future bookings! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas