Reservations.comReviews 2,998

Reservations.com is overpriced, misleading, and downright dishonest. Their site is set up so you think that you are booking with the actual hotel. I called to book, but when I questioned the exhorbitant extra charges above the advertised room rate, they said it was taxes, which was a blatant lie. They charge fees above the room rate and then they charge an extra 15.00 non-refundable booking fee. I still save $95 by cancelling and booking directly with the hotel and I did not have to be charged for the room up front. I do not recommend reservations.com and I will be careful not to use them again.

Sorry that I didn't check reviews before using Reservations.com. I was trying to book a room through Expedia at Microtel Klamath Falls for June 2018. For some reason I could not. I went on what I thought was Microtel's site and booked the room. A couple weeks ago, we changed the route on our Motorcycle Run and I was not going to need the room because we would be somewhere else at that time. I called Microtel to cancel. They told me I had a reservation, but I would have to cancel it through the site I booked it with. After checking my Credit Card statement I saw two payments on there. One for the Hotel and one for a service charge of $14.95 to, you guessed it, Revervations.com I called the customer service number. Person that helped me told me I could cancel the reservation, but the Fee for the hotel and the service charge were not refundable. I did not cancel it, but I won't be using it. Scam.

I went on line today and did an online booking for the Renaisssance Emonton Airport hotel. The live chat came up and I asked if this was payable in Canadian Funds, was advised yes. When the email came through it was in American Funds which equated to some $100 more in fees that calling and booking with the hotel directly. I called Reservations.Com on 4 occasions today and got an extreme run around, I had to call the hotel and ask if they would cancel, was told I had to call the hotel as it is non refundable. They also advised that they were an agent of the hotel which was false reservations.com pays Google to be out in front. So as it stands at this time I am waiting to have this cancelled, I believe this is consumer fraud and this company should be reported to the Better Business Bureau. If satisfaction is not reached I will have to deal with the Credit Card Company to cancel payment. Wish I had read these reviews first.

I called in today to book a hotel room in kindersley SK Canada for tonight. I was told it was going to be $115 Canadian. I asked three times and made sure it was for today Jan 6. When I look on my bank account they took off $129 and a another $20. And then when I called in I was told that the booking was made for Jan 7 and if I wanted to change it. It was cash me more. I asked to speak to the ladys manager and I was told I was not aloud too. Worst company ever

I had worst experience. I booked hotel through this website, Microtel Inn San Antonio, located near north or 3911(please google the address) paid $134.01 for 2-nights, on dec. 20th 2017. Got there after 4-hours drive, the receptionist gave me a room on 3rd floor, the elevator was broken, very noisey, there was no lock inside the room. Anyone could enter the room, the sheets were dirty, bath room was not clean, I came back to reception and asked receptionist to change the room. She refused and went to fix the lock. 15 mins later she came and told me she fixed the lock. I asked her to let me speak with manager, she said there was no manager available and refused to changed the room and refund the amount charged on the credit card.
I complaint to reservation.com and reservation.com is saying, Microtel Inn receptionist is saying" I have used the reservation" and refused to refund. Now its over 2-weeks fighting for refund and wasting my precious time.
Please DO NOT USE RESERVATIONS.COM for any Booking... this website charge $14.99 a booking fee wow... customers they dont know. Well please save your money, do not waste by reserving from this website. There is NO Customer service, the phone attendants are Rude,.
Thanks for reading

On Jan. 1,2018 we broke down and were stranded overnight in Blythewood, S. C. with 2 children. Tried to book a room in the Comfort Inn in Blythewood, S. C. and they booked us at the Comfort Inn in Bluffton, S. C. 3 hours south of where we were stranded. They refused to change the reservation and said they cant do anything and when I told them that we had 2 children and the temperature was 13 degrees I was told that they cant do anything. I ended up speaking to 3 different people: 1 for the reservation and 2 others to try and change it, none of the people I spoke to spoke or apparently understood clear English. This company should be shut down and investigated. Because of them I have lost $135.23 and have been told that I cant do anything about it.

This is the worst and most fraudulant booking engine for hotels. You make booking that appears to be direct by the hotel... and it's not. You are booking a canadian hotel on a site that appears to be the hotel direct (Canadian) and are charged in American funds. Total and utter BS. Ask for a call back, you will not get one. They claim refund within 5-7 days, yet they haven't taken care of cancelling hotel reservation with the hotel!

My wife booked a reservation for a Hampton Inn in northern California while driving north on California's Interstate 5. She thought she was talking to the Hampton's reservation line, but she was talking to someone at reservations.com. The person at reservations.com took her request and our credit card info without mentioning that there is a $14.99 fee for booking through them. When we got to the Hampton, they did not have our reservation. My wife redialed the phone number she'd used and realized she was talking to reservations.com. It was then that she learned they had booked us into a Super 8 motel in upper New York State, roughly 3,000 miles from the California Hampton Inn she had asked for.

It has taken several long phone calls and much arguing to get these bozos to take the charges off of our card. They now say the charges will be removed within 10-15 days. Before I lobbied them into refunding the room charge in New York -- and their $14.99 service charge -- they told me several times they would not do a refund; the motel would not do a refund; and no one at the Super 8 motel was answering their phone.

Funny thing is that I had no trouble getting Carlos, the night manager at the the New York Super 8, on the line. Carlos, who is friendly and helpful, told me that he had zero control over the charges. That was up to reservations.com. Carlos did, however, quickly make sure our incorrect reservation was cancelled at his end. That was all he could do to help clean up reservation.com's error.

Seldom have I dealt with a company that is so quick to blow off a customer when the error is clearly theirs. Even the confirming email they sent, which did not arrive in my wife's phone until the next day, says the reservation is for the New York Super 8 in Middletown, but the address is that of the California Hampton Inn. It was a mistake. Everyone makes them, but not everyone lies to customers and makes them jump through hoops to correct an error made by their employee, a faceless person sitting next to a phone somewhere in India.

Thought we were on Marriott site, make a reservation, no where on this site do they state reservation can not be cancelled or changed, when I realized I was not@ Marriott tried on the phone to cancel(cannot use my Marriott rewards card, need to book directly) I was told this reservation could not be cancelled or changed, asked for a supervisor, would not connect me to one, only when we received e-mail confirmation did it state no cancellation, their site is customer friendly and quite deceptive, a very bad experience all around.

I booked a hotel for one night, thought I was talking to the hotel themself, unfortunately it was the reservations.com. Come to find out they double charged my credit card AND the "service" charge of $14.99 twice. When I contacted my bank about the double charges, my bank tried to side with this loser of a company until I had the opportunity to give my side of the story and threatened to close my accounts and go to a different bank. Unbelievable how these companies get away with this!

This is scam! Worse experience I have had in a decade. Spoke with an agent who assured me my cancellation was successful and wanted to give me a cancellation confirmation number but I was driving. So he said he was going to send me and email which never came. I was okay with all charges deducted which included processing fee and first night deductions. I called a few days after to find out when my refunds would be available and the agent told me there was no cancellation and that I have to wait for 5 to 10 business for investigation. What a disappointment!

The previous revers are correct. Reservation.com is a FRAUD. They charge a $14.99 that only shows up after your booking is confirm and you are not told about it. I cancelled my booking with in 24 hours, first they did not want to cancel the booking. It took over an hour and they initially refused to give the cancellation in writing.
They bill the $14,99 separate from the hotel fee so if you are not paying attention to your credit card statement, you will not notice. I am now disputing it through the credit card company.

I booked a one night stay via this website. Right after the booking, I realized that I made a mistake and need to cancel the reservation. Was told the hotel stay can be cancelled, there is no booking fee but there is $14.95 non refundable service fee. Throughout the entire booking, there is no mention of non refundable service fee. It only shows up in the invoice after booking. When I question what is the service fee for, the answer was 24/7 support. When I asked for a supervisor, I was told one is not available and he or she would call me within hours. Well, nobody called for two days. When I called again, the representative who I talked to can hardly speak but he kept trying to justify the service charge. I had to stay on the phone for 10 minutes and repeadly asking for a supervisor. Finally, he said he would get one for me, but then he continued to talk for another 5 minutes b before he put me on hold to get a supervisor. As expected, he came back and said that no supervisor is available and they will call me in 30 minutes. Their service is terrible and the $14.95 service fee does not even get you a call back from their supervisor.

". Only option is to cancel without a refund." the representative said. I was thinking why the hell I would cancel it with my money lost?.

Okay, the story started here. I searched a hotel, clicked the very first one (it went to reservations.com), clicked on something like "check the rate" and strangely it directly asked my for personal/credit card booking information. I thought, well, after this, it would show me a review page and clicked "complete". Then, I just successfully booked it?! I didn't even know what the total price was!

I went to check my email and found taxes and fees and service fees. What the hell are services fees? I called reservations.com and said this was booked by mistake because of unclear webpage. The response was the first line of me comment

I was trying to bood a reservation with an international chain. I had even looked up the specific hotel location that I was trying to book. I was not careful enough,

After booking my reservation with what I thought was the hotel that i wished to stay at I found that my reservation had actually been booked through Reservations, com, In addition the currency had been changed to USD from CAD and that a $15.00 USD fee had been added. This is a total fraud and an outright ripoff. What should have been a straightforward CAD $ transaction will now cost me at least 30% more. AND THE TRANSACTION IS NON-CANCELABLE AS SOON AS YOU MAKE THE MISTAKE OF ACCEPTING IT! BE VERY CAREFUL WHEN MAKING RESERVATIONS AND DO NOT USE RESERVATIONS.COM FOR ANY REASON. THEY ARE SCAMMERS AND CROOKS!

I searched for a hotel, picked Motel 6 and thought I was on their actual website. Turns out I was on reservation.com I was not informed of a non-refundable$14.99 charge until after I booked it! I called immediately and cancelled my reservation because it was also the wrong price that was listed! They cancelled my reservation but said no to the $14.99 charge. I explained that is fraud because there was no mention of that fee... All I got was sorry... Now I have wait 30 days $78 refund. I'm filing a complaint with BBB and my cc company...