Bobbie T.

Many things went wrong with our stay there on 1-1-2018.
1) In order to avoid honoring 2 coupons, they said that they only had 1 of the coupon rooms available when we checked in, after being told that they had 2 rooms on the phone 11 minutes earlier, so our party of 3 adults and 2 children, was split between 2 floors.
2) The 2 year old in our group found a dirty steak knife that had dried bug feces on it on the shelf of a night stand in 1 of our rooms which also had bugs that looked like wood roaches. When we called the front desk the girl acted like she was shocked and said that she would text her manager, later in the evening she informed us that her manager would deal with the issue when she comes back to work in 2 days.
3) The other room that we had the bathroom floor felt squishy and when someone was in the tub, it felt like you were going to fall through the floor.

On Jan. 1,2018 we broke down and were stranded overnight in Blythewood, S. C. with 2 children. Tried to book a room in the Comfort Inn in Blythewood, S. C. and they booked us at the Comfort Inn in Bluffton, S. C. 3 hours south of where we were stranded. They refused to change the reservation and said they cant do anything and when I told them that we had 2 children and the temperature was 13 degrees I was told that they cant do anything. I ended up speaking to 3 different people: 1 for the reservation and 2 others to try and change it, none of the people I spoke to spoke or apparently understood clear English. This company should be shut down and investigated. Because of them I have lost $135.23 and have been told that I cant do anything about it.