n k.

I had worst experience. I booked hotel through this website, Microtel Inn San Antonio, located near north or 3911(please google the address) paid $134.01 for 2-nights, on dec. 20th 2017. Got there after 4-hours drive, the receptionist gave me a room on 3rd floor, the elevator was broken, very noisey, there was no lock inside the room. Anyone could enter the room, the sheets were dirty, bath room was not clean, I came back to reception and asked receptionist to change the room. She refused and went to fix the lock. 15 mins later she came and told me she fixed the lock. I asked her to let me speak with manager, she said there was no manager available and refused to changed the room and refund the amount charged on the credit card.
I complaint to reservation.com and reservation.com is saying, Microtel Inn receptionist is saying" I have used the reservation" and refused to refund. Now its over 2-weeks fighting for refund and wasting my precious time.
Please DO NOT USE RESERVATIONS.COM for any Booking... this website charge $14.99 a booking fee wow... customers they dont know. Well please save your money, do not waste by reserving from this website. There is NO Customer service, the phone attendants are Rude,.
Thanks for reading