Michael V.

Sorry that I didn't check reviews before using Reservations.com. I was trying to book a room through Expedia at Microtel Klamath Falls for June 2018. For some reason I could not. I went on what I thought was Microtel's site and booked the room. A couple weeks ago, we changed the route on our Motorcycle Run and I was not going to need the room because we would be somewhere else at that time. I called Microtel to cancel. They told me I had a reservation, but I would have to cancel it through the site I booked it with. After checking my Credit Card statement I saw two payments on there. One for the Hotel and one for a service charge of $14.95 to, you guessed it, Revervations.com I called the customer service number. Person that helped me told me I could cancel the reservation, but the Fee for the hotel and the service charge were not refundable. I did not cancel it, but I won't be using it. Scam.