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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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5 stars. Helpful as a reminder to be able to confirm.
Good service for a 1st time customer I've got to witness good service
Thanks for your review, Royce. We love providing excellent service to our customers.
Excited about coming to Dallas in March family visit.
You're welcome! Thanks for booking with us, Gwendolyn!
So far so good, I have yet to experience the actual guest stay. I have no comment regarding the event as yet.
Thanks for booking with us, Vera. We hope you enjoy your stay!
The follow up email had no information about what I had reserved other than a long order ID. How may folks remember order ids. That is what a computer does, not a human, It looked like spam. It needs to have some reference to the hotel or event. Extremely poor followup.
Chris, we're sorry for any confusion with your confirmation. We appreciate your feedback so we can improve. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I was looking for a hotel in downtown Nashville Tennessee, this one came up, but doesn't look like it's in that area. I called about it, didn't really get a good answer.
We apologize for any confusion, Ray. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Quick and easy. Logged onto the site and followed the instructions.
Thank you for your review, Ron. We are happy the booking process was easy!
I asked for 2 queen beds, they gave me a king. I told them 3 people they said 2. They quoted me the price, than charged me 100. More. Now they refuse to give me back my money. Do not use this SCAM website! You will be sorry!
Sherry Krystofik
I made a reservation in October 2023 for a weekend in February of 2024. Their company policy is to send the reservation just 1 day in advance, not matter how long ago you make the reservation. They are not genuine, unethical and are a complete scam! DO NOT use them! They will rob you blind!
Thanks for bringing this to our attention, Jonathan. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Easy to follow instructions online to reserve a room.
Thank you for your review, Lila. We hope all of our customers have a QUICK and EASY booking experience!
Easy to use, no problems whatsoever with the reservation
Thank you for your review, Gordon. We are happy the booking process was easy!
Easy booking with affordable rates quick response.
Thank you for your review, William. We want you to have the best experience possible booking with us!
Beautiful great website easy to work. Hotel looks beautiful.
Thanks for your review, Antoinette. We are happy you had a good experience using our website.
Quick and dealing with the hotel directly was best for me. Hood price too.
Thanks for your review, Charlotte. We are happy you had a good experience using our website.
Told I would get an AARP discount at the registration desk at La Quinta. At LaQuinta told I had to get it at RESERVATION DESK where I booked my stay. Called RESERVATION DESK and told they would not give me the discount. I WILL NEVER USE THEM AGAIN. MORE EXPENSIVE! You have to pay a service fee of 16$ too. I should have known this but they don't tell you this till you get the email confirmation.
Thank you for your review and sharing your experience, Kay. I will share your feedback with our customer service manager. If you need any help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
My mistake was thinking that this was the actual hotel I was calling. I made the booking, confirmed everything with Daniel the reservation agent who said hotel transportation was included. I asked him to include that on the confirmation email. Well, he didn't do it and that's when I understood that this was a third party service. When I contacted the hotel directly they said there is a $45 fee for shuttle service. I called Reservation desk back and I have been given the run around. Finally today, almost a month later I called and was told that my refund request was denied. They are insisting that transportation was included because that's what it says in their notes. When I explained that the notes are wrong and I have a receipt from the hotel with the $45 charge, it fell on deaf ears.
The fact is Breathless Rivera Cancun hotel explained that NO third party company can include transportation. The only way to get it is to book with them directly.
I escalated this with Miranda in customer service and she said she will listen to the recorded tapes and get back to me, she never did.
I will never book with them again! My advice to you is call the hotel directly to confirm anything these people tell you before you book with them, or just avoid them all together. Ripoff artists
We're sorry about your experience, Sarah. Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
They make you believe they are the hotel they took me for over $200.00 Monday 1-21-2024 I cancelled today 1-26-2024 They need to be put out of business they charge your card immediately instead of like real hotels who charge you when you check out.
We're sorry for any confusion, Pamela. We are required to follow the terms, conditions, and cancellation policies that the hotels establish in the booking system. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Made a 10 second mistake on dates while booking over the phone, rep would not change it, hung up on me. Had to call back multiple times before finally getting someone who understood mistakes happen & they changed my reservation.
We're sorry about your experience, Nicholas. We want our customers to have the best experience possible when booking travel with us. I will share your feedback with our customer service manager. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
During recent ice storm, hotel lost power. They told us to contact Travelpass for refund since power was out for 12 hours. Was working with them, then started to get run around. Going to get in touch with the legal department on this one for refund. I have the hotel backing me.
I request dates to reserve two hotel room for six nights, and the clerk only book it for one night, after charging my card, and then tell me that the rooms was not available. Why charge my card knowing that upfront that the rooms is not available. Then says we do not give refunds. They charge my card a different price then what he quoted me also. I ask to speak to a manager, and she gave me a run around playing dumb. I will never use that company again.
Think twice before using them. Cheaper is not always better. Service is what counts. I call my credit card company, they are looking into it.
Thanks for bringing this to our attention, Richard. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Tina. We want you to have the best experience possible booking with us!