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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was easy and quick making the reservations. All went well.
Love The Seaview. Used to go so much back in the day that the valet would remember my name when I pulled up.
Thanks for booking with us, Michael. We hope you enjoy your stay!
Reserved online and had no problems website was very easy to navigate and I had no issues.
Thanks for your review, Ed. We are happy you had a good experience booking online.
Very easy to book a room on line and be done with it
Thanks for your review, George. We are happy you had a good experience booking online.
We are having a nice time booking our vacation so far.
Thanks for booking with us, Kevin. We hope you enjoy your stay!
I booked here because I had a membership and they deleted my membership account. I had to start a new membership and lost the credit I had earned.
Thanks for sharing your experience with us, Sandra. You may want to speak with the hotel staff about hotel points when you check in. Although our company focuses on finding the best rates available, we are not involved in individual hotel reward programs. You may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Easy to check in Made the reservation on my phone and it was an easy process.
Thank you for your review, Pauline. We are happy the booking process was easy!
Son graduating from college I'm coming from Hawaii our home town
Thank you for your review, Joseph. We are happy the booking process was easy! Enjoy your time with your son!
Very easy. Good info. Showed full cost and explanation of the cost. Have contact number listed.
Thank you for your review, Mary. We are happy you had a good experience!
It took forever to get the room reserved. Website was slow.
Thank you for your review and sharing your experience, Sara. We're sorry you had some trouble with our website. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Went very smoothly and efficiently. See you Tuesday
Thanks for booking with us, Barb. We hope you enjoy your stay!
There were clear instructions, it was secure, quick and easy.
Thank you for your review, Edith. We are happy the booking process was easy!
Simple, even I was able to do it!
Pick a day pick a room and your done
Thank you for your review, Steven. We are happy the booking process was easy!
This was an easy booking and from the pictures;I could tell it was a beautiful clean motel. I like pictures because it helps me decide quickly on whether I've chosen the right place to lay my head. I also like the speedy confirmation.
Thank you for your review, Tonita. We are happy you had a good experience!
Good set up Nice room Good breakfast
Good set up Nice room Good breakfast
Good set up Nice room Good breakfast
Thanks for booking with us, Ken!
Good, if you need to book something last minute. And this hotel is nice.
Thanks for your review, Alicia. We are happy you had a good experience booking online.
So easy, get on line select the room you want and book it!
Thanks for your review, Jean. We are happy you had a good experience booking online.
Fraudulent.
I wanted to book a Marriot hotel as I am a Bonvoy member. I was in a rush and I googled the hotel name and got a reservation number. I told the person taking the reservation that I wanted to book though Marriot Bonvoy and they led me to believe that they were Marriot Bonvoy, I got to the Hotel 1 hour later and realized the mistake. I called to cancel the reservation but they would not refund the deposit for the entire stay. They committed outright fraud. Never use them.
Dave, I will send you a request for your information so I can look up your reservation and share your experience with our customer service manager. We will do our best to help you. If you need any help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It was very easy. It did not take long to get my Reservation.
Thank you for your review, Brian. We are happy the booking process was easy!
Thank you for the quick and easy booking experience. Plans had to change to a delayed flight and was nice to be able to get a place at such a valuable rate.
You're welcome! Thanks for booking with us, Matthew!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Harriet. We are happy the booking process was easy!