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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Booking on line is easy. Quick and simple. Would book through this service again.
Thanks for your review, Margaret. We are happy you had a good experience booking online.
It was easy and efficient, user friendly. Thank you
You're welcome! Thanks for booking with us, Teresa!
Very prompt also quick and easy to book a room that we wanted
Thank you for your review, Troy. We hope all of our customers have a QUICK and EASY booking experience!
Service worked well during the reservation process
Thanks for booking with us, Dale!
I was able to reserve the hotel. I had a great experience.
Thank you for your review, Marjorie. We want you to have the best experience possible booking with us!
I was a little confused on things, but the person that helped me patient so patient and help me figure out my issues
Thanks for your review, Suprina. We are happy one of our representatives was able to assist you and provide excellent service!
Some rooms I couldn't look at from your site
Biut overall great site for booking a room at your hotel
Thank you for your review, Richard. We are happy you had a good experience!
Quick reservations great room choices and my dates were available
Thanks for your review, Jennifer. We want our customers to have a quick and enjoyable booking experience.
Easy to book. The facility looks nice. I'll provide feedback after my stay.
Thank you for your review, Patrick. We are happy the booking process was easy!
In the past have had good experience with The Landing. Most recent stay Feb 04, not so good. Landing has installed new thermostats (room 405). Could not operate it at all. Fan kept blowing cold air; we were freezing. Lance from the front desk brought us an extra blanket. Last time we will stay at Landing.
We're sorry to read what happened when you arrived at the hotel, Elsey. Reservation Desk is an online travel agency that books rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property. Please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Always have good experience with The Landing
I appreciate using this platform to book. Always a pleasure, thanks! Lee.
Thanks for booking with us, Lee. We hope you enjoy your stay!
I'm very satisfied with the reservation process and with the person who helped me..
Thank you for your review, Rosemary. We want you to have the best experience possible booking with us!
Very pleased open easy to use and navigate thank you
You're welcome! Thanks for booking with us, Robert!
It was very easy to complete the reservation for my trip
Thank you for your review, Chimane. We are happy the booking process was easy!
Great easy think im all set! Looking forward to it
Thank you for your review, Maureen. We are happy the booking process was easy!
Easy site to make my reservation. No worries or difficulty
Thank you for your review, Patrick. We are happy the booking process was easy!
We always enjoy our stay at this hotel what a wonderful environment
Thanks for booking with us, Stephanie. We hope you enjoy your stay!
Good that they check if you received your reservation. Thank you.
You're welcome! Thanks for booking with us, Nicholle!
Easy and convenient.I was able to make my reservation without any issues.
Thank you for your review, Barbara. We are happy the booking process was easy!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Terra. We are happy our website was easy to use!