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asked by Kimberly W. on 8/15/19
They seem to have several phone numbers and I ended up speaking to an intransigent foreigner who said it was ‘impossible" to give me a refund, restore the reservation or transfer me to her supervisor.
Easy, but they stick to their script and do not waiver!
It took several tries but I did eventually get through and then when I did get through it was very difficult to hear because of a bad connection on their end and the line was echoing.
Miserable excuse of a customer service and company!
It's easy to get ahold of them, but their customer service is worthless
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