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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was super easy to book online and I received my booking confirmation quickly.
Booking has been easy. Looking forward to my trip.
Thank you for your review, Michael. We are happy the booking process was easy!
I am traveling with my daughter who is attending a work conference and we decided to stay an extra night so we have more time to explore together.
Thanks for booking with us, Robin. We hope you enjoy your stay and spending time with your daughter!
The person who waited on me seem to be very knowledgeable, took care of me in a timely manner and got my book in done in just a matter of minutes. Thank you all so much
Thanks for your review, Danny. We are happy one of our representatives was able to assist you and provide excellent service!
The site refunded the $15.99 which was good, however I shouldn't have had to make it an issue. I will try this service again.
Thanks for booking with us, Dee. We look forward to your next visit!
--Rachael, Review Manager
Easy, user friendly even for a 74 year old!
The site was super easy to maneuver! And it actually had a better deal than a competing site. Saved $100!
Thank you for your review. We are happy the booking process was easy!
There were no problems that I'm aware of as these arrangements were made for me
Thanks for booking with us, Debbie. We hope you enjoy your stay!
Service was outstanding and the website was great!
Thank you for your review, Alan. We want you to have the best experience possible booking with us!
Great experience will use again in future will tell family and friends
Thanks for your review, Kajuandra. We appreciate your business, and thanks for telling your friends and family about us!
Quick and easy but I thought this was the reservation desk for the hotel
Thank you for your review, Irene. We hope all of our customers have a QUICK and EASY booking experience! Reservation Desk is an online travel agency. We book rooms for hotels. Thanks for booking with us!
Easy and Hampton is always a great place to stay and have stayed here before.
Thanks for booking with us, Tracy. We hope you enjoy your stay!
Easy to use
Surveys annoy me
Please don't ask again
Thanks for taking time to rate us and leave a review, Christine.
I just went on the website, looked for single rooms for 1 night, looked at the room, pricing and booked and put deposit all within 5 minutes
Thank you for your review, Cheryl. We hope all of our customers have a QUICK and EASY booking experience!
Easy to use responsive to requests accurate quality facilities
Thanks for your review, James. We are happy our website was easy to use!
Quick and easy reservations. Looking forward to the trip and making it easy helps.
Thank you for your review, Paul. We hope all of our customers have a QUICK and EASY booking experience!
So far so good. Thank you... The description of the rooms and everything that is offered was plain to see. Choosing my dates of July 24th thru July 28th was easy.
Thank you. :)
You're welcome! Thanks for booking with us, Danny!
Check-in was fine with no problems. Room was clean. Hotel is going through a renovation. The sofa bed was missing from my room.
Thanks for booking with us, Curtis!
Smooth and easy and prices are great! We can't wait to visit!
Thanks for your review, Jesse. We are happy you had a good experience booking online.
The guy I spoke with was BEYOND rude. I asked to speak to a supervisor and after a 10 minute hold he told me that ALL of the supervisors were on lunch I couldn't talk to anyone. He would not let me talk or ask any questions he kept cutting me of and speaking over me. He hung up on me because I used the word asinine. Telling me to watch my language. My grandma made 2 room reservations for a very serious upcoming surgery my sister is having. The surgery date got moved back a week and she needed to just move the reservations to the following week and they would not move them or cancel them. This company scams its customers and preys on its clients. I would NEVER recommend this company to ANYONE!
Thanks for bringing this to our attention, Kelley. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It was good and easy to use, I highly recommend this site
Thanks for your review, Myles. We are happy you had a good experience using our website.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Ellen! That’s great you received your confirmation in a timely manner!