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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy to reserve and information clear to understand
Trying to get through to a representative that could assist me was HELL! I booked the reservation and had to call your customer service 800 number about 5 minutes later. I needed clarification on the room because the way the reservation was written it appeared as thou I was booking 2 rooms instead of 1. Well I had to call the number 4 different times and each time there was at least a 15 minutes wait and nobody ever came on the line. The last time I called, I just decided to wait it out and that was 25 minutes!
Thanks for your review, Jean. We apologize you were unable to reach us and for any inconvenience this caused you. I will share your experience with our customer service manager so we can improve. Please feel free to contact our escalations team by emailing support@reservationdesk.com if you need any assistance.
--Rachael, Review Manager
Nice staff, very close to restaurants and the freeway.
Thanks for booking with us, Sharon. We hope you enjoy your stay!
Customer service was exceptional and staff were courteous
Thanks for your review, Damaris. We love providing excellent service to our customers.
I was able to make reservations for a room on-line with no problem. We will be attending a performance in March so wanted to get tickets too. Found that nearly impossible on-line so called and spoke to a VERY friendly young lady who helped me through the whole process and even gave me a tip for more perks and savings once I arrived! I am so very satisfied and pleased by the call that in the future, rather than trying to do it myself on-line, I will definitely be calling and talking to your super friendly, helpful staff!
Thanks for your review, Bonnie. We are happy one of our representatives was able to assist you and provide excellent service!
I needed to cancel and found out it was non refundable.
Thanks for your review and feedback, Thomas. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I asked a number of times to have a receipt emailed to me. Seems easy enough to me and yet I still do not have one.
Thanks for bringing this to our attention, Scott. We would be happy to locate your receipt and send it to you. I will follow-up with our support team. Please feel free to also contact our escalations team at support@reservationdesk.com if you need more assistance.
--Rachael, Review Manager
He was very patient with me as well as kind and courteous. My questions were handled very well and efficiently.
Thanks for your review, Colleen. We are happy one of our representatives was able to assist you and provide excellent service!
I will review after our stay but my experience so far has been good.
Thank you for your review, Marsha. We are happy you had a good experience!
Was fast and easy. No problem in making reservations.
Thank you for your review, Richard. We hope all of our customers have a FAST and EASY booking experience!
Great place to stay We have stayed here several times and were always satisfied
Thank you for your review, Sarah. We want you to have the best experience possible booking with us! Enjoy your stay!
Multiple reservations to same location at a different date.
Thanks for your review, Jill. We are happy our website was easy to use!
Very satisfied with my experience of booking my reservation.
Thank you for your review, Scott. We are happy the booking process was easy!
It was very easy to do online. No issues! Thank you!
Thanks for your review, Leona. We are happy you had a good experience booking online.
Wasn't clear from the page that I was on that I was using a third-party booking site instead of the hotels direct booking site. Service fee charged by reservation desk is exorbitantly high and unnecessary. I had to call the hotel anyway to speak to them about their pet policy anyway.
Thanks for your review and feedback. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
Smooth easy to make reservation even though it seems to think the worst of me. Seems to be very little trust involved.
Thanks for booking with us, Robert!
Well described services after entering reservation dates
Thanks for booking with us, Maureen. We hope you enjoy your stay!
Quick and easy process! It was super quick and easy to make our reservations. We are excited for our stay and appreciate how easy it was.
Thank you for your review, Christine. We hope all of our customers have a QUICK and EASY booking experience!
Procedure quick and easy to complete. Missed the personal experience of an actual person, but with the modern use of AI, it got the job done.
Thanks for booking with us, Lyle! We have live agents available 24/7 to assist you! Please feel free to call us at 800-434-1659.
You had the room and location that I wanted for my upcoming vacation. Great, easy to book the room.
Thanks for booking with us, Jerry. We hope you enjoy your stay!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Robert. We are happy the booking process was easy!