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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Called, but never got an answer. Tried to make reservation by phone to receive Expo rate...no answer. Made online.
I haven't stayed at the hotel yet. Our trip is saturday.
Thanks for booking with us, Brenda. We hope you enjoy your stay!
Good service. Reservations were dealt with efficiently and accurately.
Thank you for your review, Susan. We are happy you had a good experience!
I haven't had the experience yet, but i look forward to my stay there.
Thanks for booking with us, Melinda. We hope you enjoy your stay!
Booked room online. Process went perfect. No problems.
Thanks for your review, Tonya. We are happy you had a good experience booking online.
I am satisfied with my reservation and the process.
Thank you for your review, Linda. We are happy you had a good experience!
Thought it strange the payment came out already but super excited and happy otherwise
Thanks for booking with us, Angie. We hope you enjoy your stay!
Our flight was canceled and we needed to find a nearby hotel to spend one night in Toronto. The reservation desk had us booked and confirmed within a half hour
Thanks for your review, Maxine. We want our customers to have a quick and enjoyable booking experience.
Quick, informative. It's awesome. Had never used Reservation Desk before but will certainly use them again. Awesome experience. Thanks
You're welcome! Thanks for booking with us, Jim. We love first-time customers!
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Thank you for your review, Shelly. We are happy you had a good experience!
Hard to comment when I haven't been at the property yet.
Thanks for booking with us, Catherine. We hope you enjoy your stay!
No need to call or speak with an agent, online system is easy and thorough!
Thanks for your review, Al. We are happy you had a good experience booking online.
After several exhausting attempts to be connected to the right person who successfully found my reservation, I believe/hope that my stay will be well worth the time and effort this individual put to ease my frustration.
Thanks for booking with us, Lorenzo. We hope you enjoy your stay!
No obvious problems straightforward experience. Thanks
You're welcome! Thanks for booking with us, Austin!
It...was...easy...to...set...up... Very...fast...to...get...reservations...
You're welcome! Thanks for booking with us, Gary!
Everything was clear and understandable. Had reservations made in a few quick minutes.
Thank you for your review, Anita. We are happy you had a good experience!
Needed to reserve in time for our cruise and to enjoy Florida with our granddaughters was the easiest website to use, I liked the curser when it was scrolling
Thanks for booking with us, Penny. We hope you enjoy your stay and spending time with your family!
Easy booking, we will see how it goes at check-in since we ate booking ahead of our trip the hotels amenities etc can't be judged until we arrive
Thanks for booking with us, Julie. We hope you enjoy your stay!
Very easy to navigate and reserve my oncoming stay
Thanks for your review, Felipe. We are happy you had a good experience using our website.
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Thanks for booking with us, Thomas!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Gail. We are happy you had a good experience booking online.