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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy website to navigate. No problems booking our rooms. Convenient location
Easy and strait forward! Last year tried to book the same room with another booking company…what a nightmare! Swore never again.
Thank you for your review, Susan. We are happy the booking process was easy!
So far grate, booking process easy. Just need to see if what I booked is what I get...
Thank you for your review, Matthew. We are happy you had a good experience!
Thanks for your service. There was no other choice in the reservation desk website. I hope this is understood.
You're welcome! Thanks for booking with us, Carlos!
Easy and fast, it is always good to have clear and easy information
Thank you for your review, Brenda. We hope all of our customers have a FAST and EASY booking experience!
We wanted to be sure to have a room when we arrive because we will be traveling all day.
Thank you for your review, David. We are happy the booking process was easy!
Easy and quick experience to book with this property
Thanks for booking with us, Roberta. We hope you enjoy your stay!
It was very easy and the price was less than I found at other sites. Also, easy to use site.
Thanks for your review, Denise. We are happy you had a good experience using our website.
Booking was easy and decent description of the rooms.
Thanks for booking with us, Jason! Please let us know how we can make your experience even better.
Fast & Easy! Would definitely use again. Thank you...
You're welcome! Thanks for booking with us, Dale. We look forward to your next visit!
Very easy to make reservations and will definitely recommend to anyone I know traveling to atlanta
Thank you for your review, Charles. We are happy you had a good experience! Thanks for recommending us!
It was well worth the stay.it was well mantained i will let people know to stay there it was very quit and the staff there were helpful.
Thanks for booking with us, Tim!
Easy to book a room, and looks like a really nice hotel!
Thanks for booking with us, Eric. We hope you enjoy your stay!
Nice people and amazing rooms. People are so welcoming there
Thanks for booking with us, Jarisa!
I was easy I was very impressed by
How easy to use the site it was.
Thanks for your review, Juanita. We are happy our website was easy to use!
Great stay very comfortable and good service for great priced also
Thanks for your review, Mitchell. We want our customers to have the best rates possible.
My experience booking this website it much easy to use?
Thanks for booking with us, Anthony!
All seems to work out fine and happy to be on new adventure.
Thanks for booking with us, Mary. We hope you enjoy your stay!
The booking was cheap and looking for rooms is informative
Thanks for your review, Noel. We want our customers to have the best rates possible.
No problems. Quick and easy with appropriate choices!
Thank you for your review, Barbara. We are happy the booking process was easy!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Sharon! We are happy you had a good experience using our website. That’s great you received your confirmation in a timely manner!