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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Would have preferred talking to the front desk. Main reason for visiting is train watching.
Very easy to use. All room options were displayed. Pricing was provided as well.
Thanks for your review, Kevin. We are happy you had a good experience using our website.
Fast & easy
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Thank you for your review, Daniel. We hope all of our customers have a FAST and EASY booking experience!
Very simple booking process. I was able to find exactly what I was looking for.
Thank you for your review, Kelly. We hope all of our customers have a QUICK and EASY booking experience!
INTERCEPTED A CALL I MADE TO HILTON HOTELS MADE A RESERVATION FOR TWICE THE AMOUNT A DISABLED VIET-NAM VETERAN RATE WOULD BE AND CHARGED A FEE TO MY CREDIT CARD FOR THE FAVOR! I HAD TO STAY HOME DUE MY SISTER BEING ADMITTED TO THE HOSPITAL! N~O R~E~F~U~N~D~S E~V~E~R! STAY AWAY!
Thanks for your review, John. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. We are required to follow the terms, conditions, and cancellation policies that the hotels establish in the booking system. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
If you need anything, just ask. Staff will do their best to help.
Thanks for booking with us, Robert! We are happy to help!
Great way to get reservations on an out-of-town hotel will be coming in that evening
Thanks for booking with us, Nancy. We hope you enjoy your stay!
Efficient and very thorough
Would recommend to everyone!
We are happy you had a good experience, Brent. Thanks for recommending us!
Your reservation site is very user friendly and a breeze to use.
Thanks for your review, Dennis. We are happy you had a good experience using our website.
Very easy and straight forward to make a reservation and review before finalizing. Quick, no hassle.
Thank you for your review, Sergio. We are happy the booking process was easy!
Easy and quick to make a reservation. Good experience
Thank you for your review, James. We want you to have the best experience possible booking with us!
It was easy. This is the first time I have used this website and I would use it going forward.
Thanks for your review, Kerry. We love first-time customers and look forward to your next visit!
All was well. Staff was nice. Beds were fairly comfortable. Toilet was fairly comfortable. Shower was fairly comfortable. Lights were of a decent hue. The fragrances of the carpets were lovely.
Thank you for your review, Trey. We are happy you had a good experience!
Easy to book---100% cash back on cancellation. Easy too navigate
Thank you for your review, Mary. We are happy the booking process was easy!
I thought I was talking to the hotel itself. I really don't like third-party. I prefer a direct contact with the hotel.
Thanks for booking with us, Barbara!
Easy to use booking service, fast confirmation, just like you would expect.
Thank you for your review, Barry. We are happy you had a good experience!
I had a company business meeting pop up on short notice. So I had to make arrangements very quick. The process was very easy! Love it!
Thank you for your review, Allan. We are happy the booking process was easy!
The system would not accept my AMEX code
Other than that, I could navigate the site easily and view the properties.
Thanks for your review, Mahala. We are happy you had a good experience using our website.
The system would not accept my AMEX code
Rooms were spacious and clean. Quiet environment, great restaurant, and friendly staff.
Thank you for your review, Lanesha. We are happy you had a good experience!
We love this place. Great location in downtown Frankenmuth to shop, eat, and see this beautiful town. Very short drive to Bronner's, although you can still walk there. Great rooms, pool, very easy to navigate around. Excellent breakfast!
Thanks for booking with us, Brian!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Larry!