Rehlat

Their customer care is really pathetic. Any cancellation or change requests take so much time that your flight would have already taken off by the time they respond. I have tried the email options and call options but the customer care always has the standard reply to wait for 24 hrs which never get over. By the time they respond either the rates would have gone so high or your flight would have taken off. Please abstain from booking in case you expect your travel plan to change by any chance

Post the review on this site I was contacted by Ms Candida Alexander and my problem was resolved in quick time. I really appreciate the concern shown by the Customer Delight team in resolving the issue post escalation in quick time and for their courteousness. I expect that the next time these things happen without escalation.

Beware of Rehlat. They are scammers. I booked a flight with them and it was rescheduled. I wanted to cancel it and get refunded. They said they would charge taxes, convenience fees and admin fees. With a rescheduled flight you should get full refund. I had another bad experience with them before. They are thieves. Ali Baba

I completed a hotel booking and payment via Rehlat. The day before the reservation I received an email saying that my booking was cancelled due to teachnical error (with this spelling mistake that made me think it was a scam). I contacted the hotel and the reservation was cancelled. I haven't received a refund 12 days later.

Hi

They deserve 0. Booked the ticket on June for 2 hotels. The same day i was supposed to arrive in Palermo, they sent an email at 7 am stating that flight was cancelled.
Same happened 3 days when i was supposed to arrive in Catania. NB: i rebooked in the same hotel as there was still space. So why it has been cancelled in the same day while there was still available beds? Why on the last day?

Anyway the wors part is that i am chasing them since more than 2 months and they owe me more than 1.000 Euro and they have the same automatic reply: " Dear Estimated client... we will analyze it in 48 hours. You will get the refund in 48 hours..."
I have sent a claim to the Customer protection organism because this company is scandalous how can be online

Thanks
Dom

Please have one of your customer service contact me. I just apply for refund to one of your customer service, he suddenly change his answer and stop contacting me, saying i need to go to the hotel again to use the voucher as the hotel reject to refund the fees.
But the hotel didnt respond to any of our communication to confirm this, whether they are agree we coould use the fully-paid-but-unused-voucher again or not.

Please contact me now, otherwise more bad comment on trustpilot. Thanks.

Rehlat is one of the best travel booking site in the Region based on my personal recent experiences. I had a recent booking trough Rehlat and a modification thereafter. Believe me, they were the cheapest not only in the initial booking but also in case of modification charges. I found them cheaper even than the airline itself. Their staff is so swift and responsive that I did not have any hassle or worry about my bookings and modifications timings and costs.
Thanks and respect to all Rehlat team and specially Udaya Vani who handled my case.

Cancellation of the ticket on 19/01/2023 and then chasing Rehlat yielded no results for my refund hence I wrote to local authorities and received their support so Rehlat finally issued the refund and it got credited on 11/04/2023. I am thankful for my local authority.

As mostly ofyou already know the refund process with Rehlat is taking so long time if you didn't follow up with them it will take longer than usual thanks to Anji one of the customer service agent he was concerned about this and he already arrange for me the refund. Thanks to him

Recently booked a vacation through Rehlat and I could be happier with the service I received. The process was quick and easy, and the customer service team was always available to answer any questions I had.

The vacation package I chose was exactly what I was looking for and the price was very reasonable. Everything from the flights to the hotel accommodations was exactly as promised and exceeded my expectations.

I would highly recommend Rehlat to anyone looking to book a hassle-free vacation. The team made the entire process seamless and I will definitely be using them for future travel plans. Thank you Rehlat for an amazing vacation experience!

Worst and most pathetic service ever
My booking ref *******
Made the booking and paid full amount in August and went for check in yesterday on booking date of 1 oct and found that there is no booking, pathetic customer service, called several times but no solution simple daylight robbery that take the Money and sleep
Don't book with Rehlat even if it's free.
Still waiting and no solution, scam and cheating

Rehlat site is some kind of fake travel site.
Help desk never refund back and saying samething such as "Will reply soon".
Watch out your money.
Rehlat is trying to swindle your money.
Don't use it. Never use it.

I done my Reservation included seaplane transfer. But the resort tells me, that my Reservation is without seaplane transfer. On my hotel voucher and confirmation from rehlat.com is the reservation included seaplane transfer. I am writing and calling every day but nobody can solve the problem. The resort wants 970$ for the transfer.

Dont book on this page.

Booking id: Rcom*******

Rehlat Reference Number RCO *******

After booking a hotel using Rehlat I have decided to cancel the trip. Booking was done with free cancelation. I have contacted them prior to the cancelation and they have confirmed the money will be refounded in 10 - 15 business days. It has been more than 1 month since and no refound was issued. I have contacted them multiple times and their only answer please wait...
Absolute disgrace!

I have booked the ticket to New York and they never refund or issue my ticket
I's a business class ticket very expensive and I'm flying tomorrow and they don't care if I'm losing business by not flying as i don't have enough money now to book another ticket while they reply me by next week. They add extra charge hidden as convenience fees, even i have agreed to pay but still, no tickets and they took my money no refund no tickets, it's a big scam and I'm going to sue them.