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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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My experience was very good. The CSR was very helpful and knowledgeable.
Hi Roosevelt, thank you for sharing your experience.
Hi Todd, thank you for sharing your experience.
Called RealTruxk to check some prices and availability. Chris Rodman was very helpful and I decided to go ahead and order a set of wheels and tires for my 2014 Tacoma. Chris was very knowledgeable and informative as he helped me work through the best options. Looking forward to delivery in a few weeks.
Hi Gary, happy to hear about your experience.
First attempt to purchase truck cover was not good as your sales representative advised that they could not price optional accessories that I wanted until Monday. However, after calling USA Truck Covers directly and being advised that RealTruck could get the pricing for accessories, I called back and got Andrew Talsky who worked with me to get the pricing for the accessories right away, hence we were able to order the cover and accessories the same day.
Hi Alan, thank you for taking the time to share your experience.
Didn't have everything I needed in stock but he was still good and that I'll just wait for it to come
Hello Debbie, thank you for sharing your experience.
Pleasant and knowledgeable sales team looking forward for my order
Hello Ken, thank you for sharing your experience.
Had an issue tracking down a part I lost.
Customer Service was great helping getting all my questions answered and the issue resolved.
Hi Nick, I am happy to hear we were able to help!
I placed my order on the phone and John was extremely helpful. He pointed me in the right direction and helped me through the entire purchase process.
Hi William, thank you for leaving a comment about your experience.
After trying to get a straight answer about a product. Then confirming when I could order it. I tried to reconnect with my chat person who still hasn't returned my voicemail message or my email attempts. So I bought my product somewhere else.
Friendly, prompt and knowledgeable service. Nor the last time I will use Real Truck.
Hi Lee, thank you for taking the time to share your experience.
Csr was very knowledgeable and answered all of my questions
Hi Alvin, thank you for sharing!
This is mY first time purchasing from realtruck.com and went very well. They had greaT customer service and provided me all the answers to my questions. Looking forward to purchase more items from this company.
Hello Sky, thank you for providing feedback on your experience!
The cover you sent me was the wrong one for my truck but i was in a bind and had to install it anyway. You sent me one for a ram classic instead of a new body style
I was very please with the salesperson that help me with my order.
Hi Carolyn, we are happy to hear that!
I have not received my order yet, I'm anxiously awaiting my seat covers. The gentleman that took my order was frustrated at first because I didn't have the information in front of me. He was really patient and the call ended better than when it started.
Hi Kim, thank you for taking the time to provide feedback!
We ordered one seat cover, it didn't fit. We are still waiting for a return label to send it back. My husband spoke to someone on the phone, trying to get the right seat cover for his truck. She suggested one, we ordered it. But when order confirmation came, the seat cover was nothing like he had explained. Trying to cancel that order, still haven't heard about that either.
I had some questions about the Truxedo Sentry CT I was looking at so I asked in chat, got a quick response, good info, and they even completed the order for me when I was ready. I ordered at 4pm on a Friday and the cover arrived (with free shipping!) by noon on Saturday.
Hello Mark, thank you for sharing!
I ordered an S&B cold air intake for my Ram Diesel and received an email a few minutes later that the part wouldn't arrive until after 20 June, five weeks later. I then canceled my order due to late arrival, called the next day, was told they were working on it and would contact the warehouse, and then three days later, received an email saying it was shipped. If I would have received accurate information on the first email, this would have not been an issue. Due to the late arrival date and need of the part, I ordered one from XDO who got it to me the following week. I was apologized to numerous times about this, but was assured that there was nothing they could do. You need a better communication system between all departments.
Hi George, thank you for taking the time to comment on your experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wayne, thank you for sharing.