Mudify

Very horrible place to buy parts for your vehicle. I ordered 2 rear shocks, after 10 days I still have not received my tracking information. I called almost everyday psd and customer service always tells me that they will sent it to me in the afternoon but they didn't. I remember the name of the customer service rep. (Samantha) and it's always her whom I spoke to every time I called. Promised to send it to me or call me back but nothing. They should be thankful I gave them 1 star.

I received all my dobinsons MRR suspension packed well only to find out the front rebound adjusters were non existent. It has been a week and no resolution. I was told to ask my tech there is a small bag with the components…. I did the installation myself and it was missing I sent photos of the issue. Because its third party retailer the communication is slow. Id rather work with dobinsons direct. The 2 interactions I had with Mudify didnt help. I told Miguel I went to install the rebound adjusters and found they were not in the box the box did have 2 holes in it no damage to the goods but possible parts were lost

I placed my order, and whether by my mistake or the website, my 6112s came unassembled. I did reach out immediately after my order through email and chat about the setting I wanted them at because there wasn't an option at check out. But they came unassembled anyway. I reached out again through the phone number this time and they sent me a prepaid shipping label, assembled the shocks to my specifications and shipping them back to me all within about 10 days. I was fairly frustrated and likely rude in the process. Had I known that they would've 100% made the situation right, I perhaps would've had a better attitude. I owe them an apology, my gratitude and my loyalty. This is also to state that they beat pricing from everyone including the guys with deals on the Tacoma forums. If I need something in the future, I will be shopping with Mudify. Customer service and pricing is on point!

From beginningto the end, had a great talk with the customer service made me feel comfortable with the parts that I was looking for the type of lift that I was looking for made me feel comfortable and when I had a question, I called them. They were free to answer and they didn't give me no runaround. Answer my question and I appreciate that it's hard to find.

FedEx messed up my package and the representative at Mudify quickly got the process started to get replacement parts on the way.

Helpful customer service and deep knowledge of the product.

Knowledgeable help and friendly service, each part arrived at a reasonable time, keeping my project on task. Thank you, I will continue to Mudify

Mudify processed and shipped my springs order hella fast! I was expecting longer because it came all the way from Florida to Cali, but got them only 3 days after they shipped. The springs were as-ordered, and I appreciate the free-shipping because everyone else was charging around $50+ shipping. Satisfied customer here 🤘🏽🧡💛@yotajen_

BAD experience never again. Lift kits took a while to get delivery.
Front Coil over was not set at requested height. I asked them if they have instruction or manual that I can use. And their Response was a plain "no". Wth
They Refunded $100 thinking that we are good but never respected the time and inconvenience they made.

I bought a lift kit for my 4th gen 4Runner two weeks before I needed it. I received all of the rear parts quickly. A few days later I got no updates on my front assembly. I spent a week contacting them getting the same run around bs. Didn't ship till 12 days after ordering. When I received the fronts, they were set to the wrong height and I paid $190 to have them properly assembled. Do not buy from them what so ever under any circumstances.