Mudify

Overall Mudify delivers, even if it takes a couple tries. The original product I bought was actually out of stock, which came to light after I had ordered it. Then the part that was sent instead didn't fit my truck at all. Then the replacement for that part came as a single unit, instead of two. Finally got the second unit for my order, and all is well. Daniel from customer service was very helpful through each step, and made sure I received the correct items. The man deserves a raise. Shipping times were speedy.

I am completely frustrated with every step of the warranty process. Mudify notified me that it was over a year and Bilstein will not cover a 6112 strut that had separated and leaked all of its fluid (I have never been off-road). I contacted Mudify 6 weeks ago to let them know the issue. After a few weeks they shipped me a 5100 rear shock (what am I suppose to do with this? I need a front strut). I notified them twice before they shipped it that I didn't need it but they shipped it anyway. After I received it I informed them again that I needed a front 6112 strut not a 5100 rear shock. I was then told that I didn't buy the strut from them. I had to send the invoice to them again and was told that they looked at the wrong invoice. I was then told that Bilstein stated they are looking into it since the strut was put together (put together by Mudify) and it may not be covered. Today I find out that it will not be covered since it was over a year since I bought them and they are only covered for 12 months. Why does Bilstein's website states Limited Lifetime Warranty for this particular strut? Bilstein has resolved this issue.

BAD experience never again. Lift kits took a while to get delivery.
Front Coil over was not set at requested height. I asked them if they have instruction or manual that I can use. And their Response was a plain "no". Wth
They Refunded $100 thinking that we are good but never respected the time and inconvenience they made.

Everything turned out great... but, there is a bit of room for improvement which would save customer's and Mudify employees some time.
An email from shipping listing the number of boxes coming would have prevented me from from contacting service to say my rear springs and front coil overs were missing. Then, when they provided the tracking number for the rest of the order, it would have been great to know that there really were 2 tracking numbers. After I received the next box containing my front coil overs, I had to contact service again because I didn't have the rear springs. Service found another tracking number for the rear springs. If only I had all 3 of these in the beginning, we all could have been more efficient and less stressed. But you guys were courteous and prompt with the service and for that, I am grateful.

I bought a lift kit for my 4th gen 4Runner two weeks before I needed it. I received all of the rear parts quickly. A few days later I got no updates on my front assembly. I spent a week contacting them getting the same run around bs. Didn't ship till 12 days after ordering. When I received the fronts, they were set to the wrong height and I paid $190 to have them properly assembled. Do not buy from them what so ever under any circumstances.