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RealTruckReviews 2,184

4.5

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realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Washington
1 review
0 helpful votes
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Nice and easy
May 18, 2021

Very happy with sales rep Ashleigh, she described exactly what she needed from me, I sent the info and the parts are on the way!

Date of experience: May 18, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Douglas, it's great to hear about your experience!

Maryland
1 review
0 helpful votes
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I was told 5 to 6 weeks for the color I wanted, but i could get black in less than 2 weeks. So I chose black, and then received notice that it would ship in 4 weeks.
So I then had to call in to ask why 4 weeks. I was put on hold, and then when they picked up, they said it would ship within the next 2 days.
I hope it ships as i was told!

Date of experience: May 18, 2021
Texas
1 review
0 helpful votes
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Good personal
May 18, 2021

Mix up on order and address but cleared it up fast

Date of experience: May 18, 2021
Arizona
1 review
0 helpful votes
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I called with questions and spoke with a Brandi R. Who answered all my questions then professionally, helped me place my order. Thank you very much!

Date of experience: May 18, 2021
New York
1 review
0 helpful votes
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Extremely helpful
May 18, 2021

I'm a New truck owner.
Alex on the phone was extremely helpful. He answered all my questions. He went above and beyond and even contacted a manufacturer on my behalf. I would call him any day for more help and questions. RealTruck must be a great company. Alex's direct line is definitely saved in my phone.

Date of experience: May 18, 2021
New Mexico
1 review
0 helpful votes
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Truck Bed Cover
May 18, 2021

Finding a truck bed cover was super easy and the website was user friendly. Victor was awesome and helped me make sure I chose the correct cover.

Date of experience: May 18, 2021
Texas
1 review
0 helpful votes
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Excellent Customer service
May 18, 2021

CSR had up to date information on my truck. He was able to give me precise information for part I needed.

Date of experience: May 18, 2021
Arkansas
2 reviews
0 helpful votes
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Best price, fast delivery.
May 18, 2021

The sales person was very knowledgeable and helpful. Not pushy and very patient with all my questions. I shopped around a lot, locally and on line. Real truck had the best price, by far.

Date of experience: May 18, 2021
Texas
1 review
0 helpful votes
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Great!
May 18, 2021

That guy on the phone was awesome. I wish everyone had customer service folks like that!

Date of experience: May 18, 2021
California
1 review
0 helpful votes
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EASY
May 18, 2021

I ordered a truck bed cover and called the number and had a very helpful gentleman get the right cover and made the whole transaction so simple! Thank you for the great service!

Date of experience: May 18, 2021
Pennsylvania
1 review
0 helpful votes
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Pleasant to speak with.
May 18, 2021

I was not sure on what tonneau cover I wanted, the representative took time to ask me what I was looking for exactly and gave input.

Date of experience: May 18, 2021
Colorado
1 review
0 helpful votes
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Robert, your Customer Service Rep, was able to answer all of my questions and take my order without any difficulty. The great part is that the delivery time is only going to be about 2 weeks vs. 4-6. Will be installing them in a few short weeks. Thanks,

Date of experience: May 18, 2021
Illinois
1 review
0 helpful votes
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Tonneau cover
May 18, 2021

I was helped by Butch. He was knowledgeable on you product lines, and how they fit together. I purchased the cover and will order a rack to fit in a month or so.

Date of experience: May 18, 2021
Connecticut
1 review
0 helpful votes
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1st time customer
May 18, 2021

John was helpful answering all my questions. He is very knowledgeable about the product and also followed up with a email.

Date of experience: May 18, 2021
Indiana
1 review
0 helpful votes
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Bed cover
May 18, 2021

Had a few questions about the purchase and I got very quick responses and the buying process was super extremely easy.

Date of experience: May 18, 2021
South Carolina
1 review
0 helpful votes
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The cover was as described on the site. The fast ship claim was a bit deceiving in that within 24 hours a shipping label was created but the actual cover took a week to arrive. The instructions that came with the cover are vague and need to be updated. The cover is a good product and would recommend it to others.

Date of experience: May 18, 2021
Georgia
1 review
0 helpful votes
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Bed cover
May 17, 2021

I have a 2020 Dodge Ram. It was a perfect fit and easy to install only took me 5 min's to put it on. I then went to the car wash to see if it would leak and it was dry. I'm so happy with it. Glad I bought it

Date of experience: May 17, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Carolyn, we are happy to hear you are satisfied with your purchase!

Ohio
1 review
0 helpful votes
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F-250
May 17, 2021

THE MAN THAT I TALKED TO TOOK CARE OF ALL THE PROBLEMS THAT I WAS HAVING. AND THIS WAS ON A SUNDAY NIGHT

Date of experience: May 17, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Frederick, thank you for taking the time to provide feedback on your experience.

New York
1 review
0 helpful votes
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Chat led to a purchase
May 17, 2021

Extremely helpful and professional. They gained a new customer sure to do repeat business

Date of experience: May 17, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Thomas, thank you for sharing your encounter.

New York
1 review
0 helpful votes
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It was great my experience with y'all was superb it was great I had a lot of dumb questions and John had no problem answering them so yes I would recommend you guys to all my friends

Date of experience: May 17, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Jeffrey, thank you for sharing your experience!