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RealTruckReviews 2,184

4.5

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Georgia
1 review
0 helpful votes
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Fast
May 20, 2021

I have placed two separate orders in last week and both of them were here in 3 days
Great job guys
Thanks

Date of experience: May 20, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Kelly, thank you for sharing your experience.

Florida
1 review
0 helpful votes
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American Tonneau
May 20, 2021

Great customer service. Timely shipping! Easy installation and good fit! Remains to be seen how watertight the cover is. So far, very satisfied!

Date of experience: May 20, 2021
Florida
1 review
0 helpful votes
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Amazing Service
May 20, 2021

Great knowledge and top notch customer service, they make sure what you are getting will be right for your vehicle.

Date of experience: May 20, 2021
Washington
1 review
0 helpful votes
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Very satified
May 20, 2021

Simple really, I called, they answered, I told them what I wanted and he said he had it and ordered it. Sales guy was very nice and answered my questions. Definitely will buy from them again.

Date of experience: May 20, 2021
Maryland
1 review
0 helpful votes
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Running boards
May 20, 2021

Great telephone sales person. Very knowledge. Helped me make a difficult decision. Turned out to be the right decision.

Date of experience: May 20, 2021
New Mexico
1 review
0 helpful votes
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Trifold tonneau for 2020 Tacoma
May 20, 2021

Got here fast and as described. The only problem is this review site's endless emails.

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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Reasonable price
May 20, 2021

Good place to get parts for your truck and the people the sales representative I spoke to on the phone was very helpful and answered all my questions.

Thank you

Date of experience: May 20, 2021
Arkansas
1 review
0 helpful votes
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Emails and card troubles
June 19, 2021

I have unsubscribed to receive these emails 3 times and continue to get them. When I went to purchase a product ones through the website and on the phone the CC was attempted 11 times which activated the fraud protection and now I have been dealing with that.

RealTruck attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2021
Alabama
1 review
0 helpful votes
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Absolutely awful
June 19, 2021

Had placed an order over a month ago, told tires were in stock and would be delivered in 5-7 days. A month later order was canceled because tires were out of stock. Received refund and then ordered a different set of tires. Told they were shipping that day. Now again tires are out of stock! Every time I call I get a different person with a different story.

RealTruck attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2021
Illinois
1 review
0 helpful votes
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Accurate Order - Fast Shipping
May 20, 2021

I used the chat feature on the RealTruck website to confirm an item would fit on my truck correctly. The rep I chatted with was very knowledgeable and professional and was able to quickly process my order. The order arrived as promised and very well packaged to prevent damage. The parts fit as described.

Date of experience: May 20, 2021
Missouri
1 review
0 helpful votes
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My Ford Ranger
May 19, 2021

The individual who helped me was very knowledgeable and helpful I was able to purchase items I was interested in

Date of experience: May 19, 2021
Utah
1 review
0 helpful votes
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Great customer service
May 19, 2021

The fellow on the order desk was helpful, knowledgeable, and my order was completed promptly.

Date of experience: May 19, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Tom, thanks for sharing!

Arizona
1 review
0 helpful votes
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I had a great experience so far with your company. The woman who helped me was very kind her name was anthea I am still waiting a callback from a return specialist so I could let you know more later

Date of experience: May 19, 2021
Texas
1 review
0 helpful votes
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Running Boards
May 19, 2021

I have no issues with the sales person. He was very polite and answered my questions.

Date of experience: May 19, 2021
Texas
1 review
0 helpful votes
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Purchase through chat
May 19, 2021

Made a purchase through the site chat feature. Chat was a little slow in response time but that was the only issue. Other than that the reps were knowledgeable and helpful. The actual purchase process was extremely easy and fast.

Date of experience: May 19, 2021
Illinois
1 review
0 helpful votes
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Great service
May 19, 2021

When they answered they walked through the questions to confirm I was ordering the right cover. They she talked me into just ordering right on the call instead of waiting so it would ship out right away. Supposed to be here in 2 days. Very friendly and enjoyable to talk to.

Date of experience: May 19, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Dan, thank you for giving us your feedback.

Illinois
1 review
0 helpful votes
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Good sote
May 19, 2021

No problem navigating site looking for accessories. I'll be back when I'm shopping again.

Date of experience: May 19, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Phil, we are happy to hear our site was user-friendly for you!

Washington
1 review
0 helpful votes
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In stock and delivered fast
May 19, 2021

Referred to RealTruck from manufacturer who required 20 business days to fulfill an order. RealTruck had what I needed in stock and shipped within hours of the order. No need to look anywhere else.

Date of experience: May 19, 2021
Melissa H. — RealTruck Rep
over a year old

Hello, thank you for sharing your experience.

Pennsylvania
1 review
0 helpful votes
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Cargo bar
May 19, 2021

Real Truck is easy to work with. Knowledgeable on products. Efficient in ordering and shipping

Date of experience: May 19, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Rich, thank you for sharing your experience.

Texas
1 review
0 helpful votes
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Easy shopping & check out!
May 19, 2021

Easy to navigate and checking out is simple. Quick delivery!

Date of experience: May 19, 2021