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RealTruckReviews 2,184

4.5

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Georgia
1 review
0 helpful votes
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Great!
May 28, 2021

Told them I needed my bed cover really quick so I could get it on before vacation. The thing arrived in 3 days. Thanks, I love it!

Date of experience: May 28, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Scott, thank you for sharing!

Virginia
1 review
0 helpful votes
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Boxes
May 28, 2021

Called and CSR was very courteous and helpful. Will definitely shop here again.

Date of experience: May 28, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Ralph, thank you for sharing, and looking forward to doing business with you again.

Florida
1 review
0 helpful votes
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My Coveer for a Ford Ranger
May 27, 2021

Excellent help getting to the bottom of my order. Set to be delivered Sat May 29th.

Date of experience: May 27, 2021
Texas
1 review
0 helpful votes
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Knowledgeable
May 27, 2021

The have bought 2 products from Real Truck n my experience was very satisfying. This is because of the 2 reps. That helped me n guided me thru my purchase. They were very knowledgeable n respectful. Keep up the good work.

Date of experience: May 27, 2021
Colorado
1 review
0 helpful votes
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Excellent,
May 27, 2021

Been doing business with real trucks a long time. All phone transactions have been Excellent very helpful on any questions as. I have always received the [part in a timely
Fashion. Keep up the good work, I'll keep coming back for needs to my truck when needed. Thank you.

Date of experience: May 27, 2021
Tennessee
1 review
0 helpful votes
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I needed help with my order and the gentleman was very helpful.

Date of experience: May 27, 2021
Colorado
1 review
0 helpful votes
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Awesome
May 26, 2021

He knew what he was talking about, his price was what I saw on the Internet, and it has been shipped when he said it was going to be shipped

Date of experience: May 26, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Daniel, thank you for sharing your experience!

Utah
1 review
0 helpful votes
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HC3 Truck Bed Cover
May 26, 2021

The salesman was very knowledgeable and even looked up my vehicle to answer my anchor attachment question.

Date of experience: May 26, 2021
Virginia
1 review
0 helpful votes
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The Right People..
May 26, 2021

Looking for the right products for your truck and having the right people assist you makes it all the better. Courtney B of the Real Truck team extended her help beyond the norm. Great asset to the company!

Date of experience: May 26, 2021
Arkansas
1 review
0 helpful votes
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Ordered new step bars for truck
May 26, 2021

I called the order line to purchase side steps for a ram pickup.the salesman advised me the steps I was considering where not the best option for a snow climate. He gave me a better product at a close cost.the salesman was very nice and well spoken. I would definitely recommend to friends

Date of experience: May 26, 2021
Georgia
1 review
0 helpful votes
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Trip
May 26, 2021

Very professional and kind. Helped me locate the truck tri fold cover for my truck.

Date of experience: May 26, 2021
West Virginia
1 review
0 helpful votes
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Bedcover Tacoma
May 25, 2021

Very good experience. Brittany was a big help answering questions and even helped place the order. Would definitely recommend and use again.

Date of experience: May 25, 2021
Virginia
1 review
0 helpful votes
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Horrible system
June 23, 2021

Took over a week, multiple emails, calls to a dead voicemail, etc. No one answers phone nor calls back.
I gave up and will never do business here... go to Extreme Terrain where prices are better and they have real humans to help

RealTruck attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 24, 2021
Florida
1 review
0 helpful votes
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Malarkey
May 22, 2021

Far I've been very happy with the sales people you have on staff and the product thank you very much

Date of experience: May 22, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Steven, thank you for taking the time to provide feedback.

Illinois
1 review
0 helpful votes
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Owner
May 22, 2021

It was very good I was happy to get the business a phone call was good thank

Date of experience: May 22, 2021
Melissa H. — RealTruck Rep
over a year old

Hey Ronald, thank you for sharing your comment.

Illinois
1 review
0 helpful votes
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Late shipments
June 21, 2021

I order wheels and tires for 3000$ and my only request was to have them delivered to me in 8 days I was told I would have them in half the time. It is now day nine and is still have not received them and it set my family vacation back due to needing them to go, very unhappy with this transaction

RealTruck attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 22, 2021
Tennessee
1 review
0 helpful votes
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Great purchasing experience
May 22, 2021

I had a great purchasing experience with RealTruck. They listened to what I wanted and helped find the best product to fit my needs. The entire process and was quick and easy

Date of experience: May 22, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Travis, thank you for sharing your experience.

Colorado
1 review
0 helpful votes
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First time order
June 21, 2021

OK service to place the order-- but had to return the nerf bar it did not fit our truck i have not receive a OK to send back it has been 5 days and not gotten any information from Real Truck. I also ordered seat cover so i will see how they are made when i get them 3 weeks for them to come.
So i do not think i will order any other items from Real Truck.

RealTruck attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 22, 2021
North Carolina
1 review
0 helpful votes
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Truck Cover
June 20, 2021

Spoke to 3 different people and all had something different to sell and prices. Not a happy camper. I personally think the one that sold me the Ex Tang did not match first sales person which was Great To work with plus seems to know your products. The Last person brought me up to date was very knowledgeable.

Date of experience: May 21, 2021
Oregon
1 review
0 helpful votes
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Confirmed available
June 20, 2021

Called to confirm availability, ordered over the phone right then. Received email 3 days later that it wasn't available!

RealTruck attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 21, 2021