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RealTruckReviews 2,184

4.5

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
0 helpful votes
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Tonneau purchase
June 3, 2021

The online chat operator was very helpful in finding and facilitating the purchase of the tonneau cover.

Date of experience: June 3, 2021
Florida
1 review
0 helpful votes
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But the shipping was very unsatisfying they were very late on the shipping date I was leaving town for the weekend and Cancel my trip because I didn't receive my tarp and I was worried about leaving all my fishing gear in the back of the bed without having it secured

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Jeremy was amazing!
June 3, 2021

I called in to ask some questions for a client, he not only went above and beyond to answer them he sent videos and everything! He also said I could use my resale license so I didn't get charged taxes. ON TOP OF ALL THAT he gave me 10% off so my company could make a few bucks. 100 out of 10 give the guy a promotion this is how you get people to reccomend your business.

Date of experience: June 3, 2021
New Jersey
1 review
0 helpful votes
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Easier then normal
June 3, 2021

Terrific customer service
Very knowledgeable gave me all the info I needed on ordering the rims

Date of experience: June 3, 2021
Texas
1 review
0 helpful votes
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Great customer service
June 3, 2021

Very helpful and knowledgeable. Fast and friendly would use again

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Great job by their inside sales personal. They had the items in stock.

Date of experience: June 3, 2021
Nevada
1 review
0 helpful votes
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Bed truck cover
June 3, 2021

Great customer service! Described the bed cover and offered others as well.

Date of experience: June 3, 2021
Washington
2 reviews
0 helpful votes
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Excellent service
June 3, 2021

Called in with questions. All questions were answered and suggestions were great for my needs.

Date of experience: June 3, 2021
Arizona
1 review
0 helpful votes
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Seat covers
June 3, 2021

No problems Jon was helpful. I like the site to shop for your products. I will be ordering more stuff soon.

Date of experience: June 3, 2021
Texas
1 review
0 helpful votes
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Dodge running boards.
June 2, 2021

Was a little worried when ordering my runnings board and other items for my dodge good thing I called for advice my order was corrected and with your help I was able to get the correct fit for my new dodge Tks.

Date of experience: June 2, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Raul, thank you for sharing your experience.

Colorado
1 review
0 helpful votes
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Truck bed cover
June 1, 2021

Very professional. Good service. Prompt shipment. Quality product.

Date of experience: June 1, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Phil, we appreciate the feedback!

New York
1 review
0 helpful votes
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Happy Auto Shop
June 1, 2021

Very happy. Ordered my cover, it came in a couple of days and we did the installin in about 1 hour on our new denali and it is awesome. I have an auto shop and do a lot of installs but this revolver cover is the best. Thanks Jack@ Fredericks Performance.

Date of experience: June 1, 2021
Wisconsin
1 review
0 helpful votes
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Very friendly
June 1, 2021

I still haven't received a email confirmation, or a receipt, and it's going on the 3rd day

Date of experience: June 1, 2021
Melissa H. — RealTruck Rep
over a year old

We apologize for any technical errors. I have resent your confirmation. Please also be sure to check your junk/spam folder as it may have gone there.

California
1 review
0 helpful votes
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Gator EFX cover
June 1, 2021

I engaged in a live on-line chat with Robert to make my purchase. He was very friendly and helpful. The entire process took less than 15 mins, mostly due to me not finding my credit card. The cover should ship today and arrive by the end of the week.

Date of experience: June 1, 2021
Wyoming
1 review
0 helpful votes
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Great company
June 1, 2021

I talked to the chat people and received a discount. Then my package showed up two days later couldn't be more happy.

Date of experience: June 1, 2021
Texas
1 review
0 helpful votes
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Bedcover Purchace
June 1, 2021

I worked with an online agent and it was very easy and pleasurable experience.

Date of experience: June 1, 2021
South Carolina
2 reviews
0 helpful votes
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My experience with them was great very easy to deal with.

Date of experience: June 1, 2021
New York
1 review
0 helpful votes
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Great pre Sale Tech Support
June 1, 2021

Wanted to check dimensions and material used for side steps for my HD 2500 double cab. The sales person answered all my questions quickly and my order was placed.

Date of experience: June 1, 2021
Illinois
1 review
0 helpful votes
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Very nice people
May 31, 2021

It would have been nice to have little better star drive for the ALX install. Great product though.

Date of experience: May 31, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Bruce, we appreciate the feedback.

Texas
1 review
0 helpful votes
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Awesome
May 29, 2021

Very helpful. Walked me through everything I needed. Great prices.

Date of experience: May 29, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Todd, thank you for sharing your experience!