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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Chose to go the Live Chat Route as there were many questions associated with this purchase, particularly Fitment. Worked with Agent designated as Nemesis and spent quite a bit of time exploring the purchase and possible alternate options. Agent Nemesis was very thorough and helpful during the entire process, which as you know is hampered somewhat with the technology speed as to questions/answers, etc. Nemesis recommended some product and I eventually purchased, hopefully, what I was looking for. Nemesis set up the purchasing criteria without a hitch and I would be happy to deal with him and Real Truck products in the future.
So glad I found the site. Very excited to see my husband's reaction (Father's Day Gift) to his truck cover. The color I understand is a perfect match for his truck. Customer service through the chat was excellent. Already getting emails regarding the shipment. Thank you.
Great purchase experience. Our rep was very helpful and made sure we got the correct product. I will definitely use them again!
Hello Louis, thank you for sharing your experience!
Customer Service rep was very through. Made a bunch of calls to vendors to try and get me working parts quickly.
Hello Remy, thank you for sharing your experience.
Hi Dennis, thank you for sharing your experience and we appreciate your patience while your cover is built to order.
Order delay when 1 to 2 days shipping and was willing to pay extra. It's terrible to be promised something and service department knowingly it's not gonna deliver on time how do delivery goes from 1 to 2 days to 7 to 10 shipping FedEx. Very disappointing.
After trying to save a few bucks with a ebay seller (which turned into a disaster) proceeded on to Real Truck and all my problems were solved. Customer service representative Alex, professionalism, product knowledge and courtesy made this purchase the right and easy one. This is the place to go for your truck needs and you will find complete satisfaction like I did. Thanx Real Truck
Hi Robert, we appreciate your feedback and happy to hear we were able to deliver what you needed.
Purchased a tonneau cover. I knew exactly which style I wanted. The Real Truck Rep Brandon, was very helpful, providing needed info for measuring the box. Once purchase was complete, he offered follow-up support in the event I needed it during installation. Plus, shipping was very fast, arrived exactly when promised.
Hi Lisa, thank you for your feedback! We appreciate you sharing your experience with us.
Very professional, very knowledgeable, Was very willing to listen very willing to help very willing to give his opinion in reference to knowing his problem.
Hi Tim, thank you for your feedback!
Needed to order new shocks for my older truck and Butch in the technical sales department was very helpful with my questions to make sure I was ordering the correct parts. Highly recommend the pros at Real Truck.
Hi Al, thank you for your feedback!
Brandi was very helpful with my order making sure the mounding brackets are the right type, and if they don't fit I can return for free.
Hello Clyde, thank you for sharing your experience!
Very good I like the service easy to use very helpful
Very pleased with the guidance and knowledge of sales rep. He was able to locate the item with correct color I was looking for.
Well, went straight to the point. Looked up my truck, found the part, got my info; told me step by step how long it will take to ship. Asked did I need anything else. He just sounded like, (he really wanted to help!) Thx for great customer service!
Hello Carlo, thank you for your feedback!
Ordered and expecting free quick shipping received email that is would ship out maybe 21 to 25 days later. Quite displeased to find this out and. I think Real Truck will be the last place I shop in the future is this arrives when they state they are shipping it.
I had a question about a price match and the chat person (Raul Torres) was very rude and unhelpful. He canceled the chat on me 2 or 3 times. When I started the chat again I somehow got stuck with him. So I'll just keep looking around or pay more, so this company doesn't get my business.
Rose was very helpful! I'm pleased with the price. Supposed to receive my bars in a couple of days. I love probably make future purchases with your company.
Fast on delivery slow on returns, hard to get costumer service on the line, sold me a second bed cover before the first one was picked up, comments won't register
Hello John, thank you for providing feedback on your experience. Please check your emails as I have reached out about your return.
This is my second time doing business with RealTruck.com. The first was tires and now a front bumper. I find their staff is very informative and helpful.
Looking forward to doing more with them in the future.
Hello Robert, we appreciate the feedback!
Very satisfied. Quite knowledgeable and helpful which made our ordering process very easy.
Our order was received in a timely manner.
We highly recommend.
Hi Becky, thank you for sharing your feedback!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin, thank you for sharing your feedback!