On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I recently placed an order on line and the Customer Service representative was extremely helpful and courteous. I would definitely order through them again.
Sales rep stated I would receive my item within a few days unfortunately I never received it. They need to find a better shipping company
Everyone was very friendly and helpful.
Promised delivery 2 to 3 days and arrived. Just like they said!
Hello Joe, thank you for sharing!
Very pleased Chris Andaloro was super patient and very helpful. I can't thank him enough. He went out of his way to send me pics of what my tires would look like on the rims... This is the guy you want to do business with...
Hi Shawn, thank you for taking the time to provide feedback on your experience.
Awesome very nice people and very helpful service was great and I also recommended you guys to other people
Hi William, thank you for sharing your feedback!
Got my bug shield at a great price in super condition ( no shipping damage) in a timely manner! What more can you ask?
Hi William, thank you for sharing your experience!
I was disappointed the bed cover didn't work out. I understand thank you
What a beautiful experience. Andrew was polite and knowledgeable about the product. Thoroughly enjoyed the expierence.
Hi Jay, thank you for sharing!
The fellow I talked to was very help full. If the Item comes as promised, I would deal with them again.
Hello David, thank you for sharing your experience.
The gentleman was very helpful. Than you now just hoping steps get here fast.
Hi Roxanne, thank you for your feedback.
Customer Service excellent, shipping super quick, and customer super happy!
Hi Reginald, happy to hear about your experience!
The deliveries came quickly & in good condition. As a rapup I will use Real Truck when the time arises again
Hi Ronald, thank you for your comments!
Ordered it and it came quickly. The part was exactly as I ordered. Thank you
Hi John, thank you for taking the time to provide feedback on your experience.
I used the websites chat and spoke with Lee H about my product, and was more than helpful with my purchase! Excellent representative!
Hi Kyle, thank you for taking the time to share feedback!
Using the RealTruck.com website was super easy and convenient. I did call them to discuss the pros and cons between 2 covers and they were able to give me the best information to make my decision. The cover arrived just a few days later and was very easy to install myself. I was very satisfied with my purchase. Thank you RealTruck!
Hi Ryan, I am glad to hear your experience with us was satisfying.
Ordered cover for my truck got an email after I
Notice the number on address was wrong, called right back
Talked to a lady and she made the correction with no
Problem.
Hi Ruben, thank you for taking the time to share your experience.
Very good experience. Salesman was helpful and notable about the product I ordered.
Hello George, thank you for taking the time to share your experience!
The associate I spoke to was extremely helpful in ordering my seat covers had a great experience
Hi Shelly, we appreciate your comment.
WE ARE VERY HAPPY WITH OUR MOST RECENT PURCHASE OF 2016 RAM2500 CREW CAB IONIC CURVED NERF BAR FROM REAL TRUCK AS WELL AS OUR PRIOR PURCHASE OF SAME BUT FOR 2014 YEAR MODEL RAM. REAL TRUCK'S SUPPORT TEAM WAS KNOWLEDGABLE IN HELPING WITH OUR PRODUCT SELECTIONS AS WELL AS SHIPPING OUR ITEMS TO US IN A TIMELY MANNER. WE WILL CERTAINLY USE REAL TRUCK AGAIN FOR FUTURE PURCHASES.
Hi Scott, thank you for taking the time to share your experience!
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Hi, thank you for sharing your feedback!