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RealTruckReviews 2,184

4.5

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Rhode Island
1 review
0 helpful votes
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Customer Service
May 16, 2021

I recently placed an order on line and the Customer Service representative was extremely helpful and courteous. I would definitely order through them again.

Date of experience: May 16, 2021
Melissa H. — RealTruck Rep
over a year old

Hi, thank you for sharing your feedback!

Pennsylvania
1 review
0 helpful votes
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Never received my item
June 15, 2021

Sales rep stated I would receive my item within a few days unfortunately I never received it. They need to find a better shipping company

RealTruck attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2021
Tennessee
1 review
0 helpful votes
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So far so good
May 16, 2021

Everyone was very friendly and helpful.
Promised delivery 2 to 3 days and arrived. Just like they said!

Date of experience: May 16, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Joe, thank you for sharing!

Georgia
1 review
0 helpful votes
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Very pleased Chris Andaloro was super patient and very helpful. I can't thank him enough. He went out of his way to send me pics of what my tires would look like on the rims... This is the guy you want to do business with...

Date of experience: May 15, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Shawn, thank you for taking the time to provide feedback on your experience.

Illinois
1 review
0 helpful votes
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Truck
May 15, 2021

Awesome very nice people and very helpful service was great and I also recommended you guys to other people

Date of experience: May 15, 2021
Melissa H. — RealTruck Rep
over a year old

Hi William, thank you for sharing your feedback!

Mississippi
1 review
0 helpful votes
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Super
May 14, 2021

Got my bug shield at a great price in super condition ( no shipping damage) in a timely manner! What more can you ask?

Date of experience: May 14, 2021
Melissa H. — RealTruck Rep
over a year old

Hi William, thank you for sharing your experience!

Oregon
1 review
0 helpful votes
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2003 Chevy Silverado sport side
June 13, 2021

I was disappointed the bed cover didn't work out. I understand thank you

RealTruck attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2021
Ohio
1 review
0 helpful votes
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Purchase of MBRP exhaust system
May 14, 2021

What a beautiful experience. Andrew was polite and knowledgeable about the product. Thoroughly enjoyed the expierence.

Date of experience: May 14, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Jay, thank you for sharing!

Iowa
1 review
0 helpful votes
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Bought a bed cover
May 14, 2021

The fellow I talked to was very help full. If the Item comes as promised, I would deal with them again.

Date of experience: May 14, 2021
Melissa H. — RealTruck Rep
over a year old

Hello David, thank you for sharing your experience.

Wisconsin
1 review
0 helpful votes
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Truck runners
May 14, 2021

The gentleman was very helpful. Than you now just hoping steps get here fast.

Date of experience: May 14, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Roxanne, thank you for your feedback.

Georgia
1 review
0 helpful votes
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5 star service
May 13, 2021

Customer Service excellent, shipping super quick, and customer super happy!

Date of experience: May 13, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Reginald, happy to hear about your experience!

South Carolina
1 review
0 helpful votes
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Receiving of ordered products
May 13, 2021

The deliveries came quickly & in good condition. As a rapup I will use Real Truck when the time arises again

Date of experience: May 13, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Ronald, thank you for your comments!

Maryland
1 review
0 helpful votes
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Great service and part
May 13, 2021

Ordered it and it came quickly. The part was exactly as I ordered. Thank you

Date of experience: May 13, 2021
Melissa H. — RealTruck Rep
over a year old

Hi John, thank you for taking the time to provide feedback on your experience.

New Mexico
1 review
0 helpful votes
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Lee H was a great help!
May 13, 2021

I used the websites chat and spoke with Lee H about my product, and was more than helpful with my purchase! Excellent representative!

Date of experience: May 13, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Kyle, thank you for taking the time to share feedback!

Texas
1 review
0 helpful votes
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Very Good
May 13, 2021

Aaaaa aaaaa aaaa aaaaa aaaaa aaaaaa aaaaa aaaaaa aaaaaaa aaaaaa aaaaa aaaa

Date of experience: May 13, 2021
New Mexico
1 review
0 helpful votes
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Tonneau cover
May 13, 2021

Using the RealTruck.com website was super easy and convenient. I did call them to discuss the pros and cons between 2 covers and they were able to give me the best information to make my decision. The cover arrived just a few days later and was very easy to install myself. I was very satisfied with my purchase. Thank you RealTruck!

Date of experience: May 13, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Ryan, I am glad to hear your experience with us was satisfying.

California
1 review
0 helpful votes
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Great customer service
May 13, 2021

Ordered cover for my truck got an email after I
Notice the number on address was wrong, called right back
Talked to a lady and she made the correction with no
Problem.

Date of experience: May 13, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Ruben, thank you for taking the time to share your experience.

Pennsylvania
1 review
0 helpful votes
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Dash cover
May 13, 2021

Very good experience. Salesman was helpful and notable about the product I ordered.

Date of experience: May 13, 2021
Melissa H. — RealTruck Rep
over a year old

Hello George, thank you for taking the time to share your experience!

California
1 review
0 helpful votes
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The associate I spoke to was extremely helpful in ordering my seat covers had a great experience

Date of experience: May 13, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Shelly, we appreciate your comment.

New Jersey
1 review
0 helpful votes
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WE ARE VERY HAPPY WITH OUR MOST RECENT PURCHASE OF 2016 RAM2500 CREW CAB IONIC CURVED NERF BAR FROM REAL TRUCK AS WELL AS OUR PRIOR PURCHASE OF SAME BUT FOR 2014 YEAR MODEL RAM. REAL TRUCK'S SUPPORT TEAM WAS KNOWLEDGABLE IN HELPING WITH OUR PRODUCT SELECTIONS AS WELL AS SHIPPING OUR ITEMS TO US IN A TIMELY MANNER. WE WILL CERTAINLY USE REAL TRUCK AGAIN FOR FUTURE PURCHASES.

Date of experience: May 13, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Scott, thank you for taking the time to share your experience!