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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I cannot review the product, as I have not received it yet, but I can comment on the customer service. I called to see if I could get a price match, ended up getting a better price with a military discount. The rep I spoke with exceptional, his customer service went above and beyond. I would order again.
Wow.! I ordered my cover on a Thursday and received it on the following Monday. It was easy to put on
And looks great. I love this cover!. However I'm a female 5'3. I have a Ford F 150 and it's a tall truck.
So l have to get a ladder to hook and unhook the cover when it's rolled up. I can't see the back loop or have the leverage to pull the hook over. If you could figure away to reverse the hook and loop or make the strap just a little longer it would be absolutely PERFECT. Like l said great cover l would buy another one. Oh!, and your sales person was top notch. (I can't remember "her" name.
Hi Delia, thank you for sharing your experience!
Purchased a set of BR Arbram rims for my 2021 TRD Sequoia. Wasn't exactly sure if they would fit. Sequoia bore hub size is 110.5 BR rims are designed to fit 110.1 bore size. I took a chance and ordered the rims anyway. Perfect fit and no modifications required.
Hi Louis, happy to hear everything worked out well for you.
I really like this site. First time on it i used the chat because i had some questions, staff was very knowledgeable and helpful
Hi Thorsten, thank you for sharing your encounter!
I was looking to buy an tonneau cover for my 2018 Chevy Silverado. I was checking out the TonneauWorld site and was hoping for a discount code on the "Gator EFX Hard Fold Tonneau Cover" LOL. Big Mike show up in the chat message box and asked if he could help. I asked Big Mike straight out "I would like a discount." He said that he couldn't do that on that particular cover (Gator EFX Hard Fold Tonneau Cover) But if I order direct through him he could get me a deal. So I said sure what can you do for me. He asked for my make, model, and year of truck. He came back about 50.00 to 60.00 bucks off the original price, which was what I was looking for. Big Mike hooked it up and made the rest of the transaction easy. Big thanks to MIKE
Thank you for sharing your experience.
Thank you for taking the time to share your experience!
Didnt have what i wanted, but the sales person help me choose anther brand, thats i know will be great.
Hi Lewis, I am happy to hear we were able to find something to suit your needs.
Awesome, timely, knowledgeable, friendly kind and professional
After the purchase of my new truck, I wanted a tonneau cover. After searching several websites I happened upon RealTruck sales. The website was easy to use, and responses from the salesperson on the chat function was fast and accurate. I received the tonneau cover within days. I am very pleased with this entire transaction.
Hi Keller, I am happy to hear about your pleasant experience!
My credit card has been charged for the incorrect running boards. No one gets back to me to fix the problem.
I understand mistakes happen but this is complete lack of customer service.
Michael the sales person helping me gets an A for effort.
It took over a week to fix a mistake on Real Trucks end.
I will not buy from them again.
Rich
Hi Jim, thank you for taking the time to provide feedback on your encounter.
Michael Todd was very helpful. He worked with me on finding the tires and wheels in which I wanted to purchase.
Hello Scott, thank you for sharing your experience!
The customer service representative was very knowledgable on the product that I was looking at. Answered all the questions that I had on the product
Hi Travis, thank you for your feedback!
There was some email address confusion, but when resolved, our order arrived in great condition the next day. Our customer service representstive was AWESOME in helpi
G us.
Hi Laura, I am happy we were able to get that worked out for you. Thank you for taking the time to share your experience!
Outstanding service and real easy to order.
I Highly recommend Real Truck
Sales rep was very professional and completed the order quickly including answering all my questions. Shipping information was send out later that same day. Great job!
They gave me a ship date on product, then emailed with a new date over 2 months away, I called on it, said someone would contact me within in 24 hrs, I emailed back twice because it's been over 3 days, still no response
Completed over the website talking to a rep. Very easy and quick. The only problem thus far is federal express. They keep pushing the arrival date further and further back.
Hello John, thank you for taking the time to share your experience. I am sorry about Fedex pushing the date out. If you keep experiencing this, please give us a call.
Sales person was very helpful with what I was ordering because I had no idea what I was looking for he was very helpful
Hi Larry,
We are so happy to hear we were able to assist you and help you come to a final decision.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dee, thank you for taking the time to comment on your experience!