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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I have never had someone go further to help me find a hard to find product. Tires are scarce and this Guy never gave up until he found me tires. This will be the only place I shop from now on.
The sale provider was very nice and respectful and helped me with everything i needed
Great Customer Service in getting me my cover that i needed. I had a special request and they were able to handle my needs.
I first began chatting and due to the fact I needed to use three credit cards, the representative called me and completed my order. It was done quickly and I was pleasantly surprised and satisfied.
My first order was delayed but I was helped to cancel and order a product that would get here before my trip
CSR was great and the purchase was easy. That is all I have to say.
I ordered a toolbox for my truck with the assistance of a chat room representative (Morgan), who was very attentive and professional. He processed the order quickly and accurately.
Very professional and quick response.
What showed up was what was ordered.
My conversation with Real Truck Customer Service I found them to be courteous, knowledgeable and helpful. I am already looking to buy something else.
Thank you
Steve Johnson
Hi Mr. Johnson, thank you for taking the time to share your experience!
Ordered the truck bed mat that I thought best suited my Ridgeline since custom mats are non-existent. Milenni was very helpful in ensuring that I ordered the correct bed mat. Totally satisfied..
I have bought three truck bed covers from this company and have had very good customer service and great products. I would highly recommend them and their products.
Customer service was knowledgeable and courteous. Product was as described and arrived when promised.
Hi William, thank you for sharing your experience!
We made a mistake on our order and got the wrong tonneau cover but it turned out to be a simple exchange. We called Real Truck and received the correct cover within a few days and a return authorization for the incorrect cover. We had no problem getting a credit for the cover we returned. We would definitely order from Real Truck again.
Hello Peggy, thank you for providing feedback on your experience!
Easy to work with and a great price. I will continue to do business with you guys.
First I tried to order a roof rack system for my car. Then after I ordered it I got a pop up on my screen saying that if I ordered through chat I could receive a discount. I contacted chat and was told that it was too late since I already ordered. So I had to cancel my order and then reorder even though not even 2 minutes had passed. Also even though I cancelled right away, my credit card was still charged 4 days later. A refund should be coming my way they said but why even charge it when they confirmed my cancelation within two days. I then reordered the roof rack with chat and got 5% off. The package was listed to be shipped and arriving between July 12th and July 15th. But when I got the shipping information emailed to me, only 2 items were available and would be shipped during that time. The other item, which is needed for a roof rack, will not be in until Mid August. If I had seen the real shipping time I would not have ordered at all.
Quick and easy. Arrived today and installed it and saved money.
Hello Rick, thank you for sharing your experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Frank, thank you for taking the time to tell us about your experience!