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RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I ordered a Bakflip MX4. Got a great price on a cover that was shipped within 24 hours and was delivered 3 days earlier than expected. Had an issue with missing hardware. Called and parts were overnighted to me. RealTruck and Truck Hero do business as it should be done. Thanks
Support experience has been horrible. What I was told in the char session when I purchased the cover apparently is not relevant with your support staff even tho I sent screen shots of the chat session.
Was online shopping exhaust, did chat and got hooked up with a nice discount, and Lso hooked me up with affirm, was super easy and am awaiting my exhaust. Since then I have placed another order. Can't beat the service. Thanks
Lied to on 2 phone calls was told the first call that my item was in stock and would get them in about 4 days after not getting them i called and was told they were sold out but they could source them out and i was told that they found 16 sets and i would getting them in 3 days and again i did not get them so i called back again they said they sold them all and i would not get mine and gave me a refund
Very sturdy, looks great customer service was excellent, shipping service was excellent
Hi Fred, we appreciate the feedback!
Ordered Firestone air bags, sales person said wouldn't be available for 6 weeks, so I still said ok and ordered them found them on Amazon $40.00 cheaper and I got them within a week
Very satisfied, found everything I was looking for, and at a reasonable price. Sales agent was knowledgeable and helpful. Will do business again in the future.
Hi Louis, thank you for your feedback!
ORDER #: ******* Order Date: 06/23/2021
Called-in and spoke to a sales rep by the name of Robert Whitaker, told him I'm a reseller w/valid permit and can provide resale certificate(I emailed him both my seller's permit and the certificate). He says he's going to charge my card now and he's going to forward the certificate to somebody later to get the sales tax refunded. I also told him the delivery address is different but he ran my card anyway and told me he'll fix it later. I received the order confirmation, wrong delivery address. He opened a service ticket ******* and the rep Susan was super helpful. She helped my order reroute to the correct address in a timely manner. Another ticket ******* was opened for the resale certificate. The rep Vernisha Parker had no intention of helping me out. Her reasoning was the address does not match with my address on seller's permit, the billing adress(my home) to the credit card I paid the order with. Refused to help me out and closed the ticket as 'solved'. There isn't a single option to resolve this issue? I spoke to her once, but after feeling the laziness from her voice unwilling to help me out, that was it, I'm eating that $25 sales tax. From the beginning till the end, my experience with this team of people in the company was absolutely dreadful, except for Susan. I don't even know what I'm going to do if Susan hadn't rerouted the order to the correct address in time. Thanks Robert, you made me look like I'm the one who's made that delivery address mistake, you just ran my card then realized you forgot to take the address didn't you? I'll be sharing this terrible experience with the people in the industry I'm in.
Excellent, fast delivery. Item fit perfectly and was easy to install.
Hi Gary, thank you for sharing your experience with us!
Amazing experience! Buch was very helpful was very knowledgeable. Answered a lot of my questions. I really appreciate the help in helping me get the right Tonneau cover I needed it for my 2021 GM Sierra elevation
Hi Michelle, thank you for sharing your experience!
For those of you who read reviews take note of this real truck is a fly by night bushleage company. Thier service is crap.
The gentleman was very helpful, went out of his way.
Hi Roland, thank you for sharing your experience!
The order turned up within 3 days of shipping. Much easier to get the pallet delivered to a loading dock. I did need to trim a couple of sections of the top deck on both sides. Just used a simple angle grinder with a grinding wheel to trim the plastic. It made for a snug fit in the bed.
Aussie John
Hello John, thank you for sharing your experience!
Was told shipping would be the next day. Could not track. Emailed customer service by email on Thursday. No response! Waited 15 min. To talk to someone and was told they'd have to email the supplier and get back to me! It's Saturday so nothing until Monday! Very disappointing!
I still have not received the product. Express shipping was 2-3 days. It will be a week before i get it.
Poor communication. I ordered a tornneau cover for my vehicle I have not had any confirmation email or anything to tell me that the order has been confirmed and the payment had gone through. Nemesis was very oh known Commital and did not give me any reassurance that my order was placed and would be delivered within 2 to 7 days
I got exactly what I ordered... customer service was very helpful and efficient. My order arrived earlier than I had expected. And the product was perfect. Great job. I will definitely buy from RealTruck again...
Hello Freddy, thank you for sharing your experience!
Outstanding. I ordered online with help from Chris S. Via chat. Everything went very well.
Hello Michael, thank you for sharing your experience with us!
Everything was pleasant, my sales associate was helpful and pleasant to work with. Will order again.
Hello Matt, thank you for sharing!
Canceled order 5 mins after it was placed and it's been 48 hours still "pending cancellation". I don't even under stand why the funds posted bf cleared my account it should have been refunded immediately. Not a lot of confidence in a company that can't cancel an item 5 mins after it was placed and they still have my funds 48 hours later.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James, we are terribly sorry to hear about the experience you had with us. We do our best to provide accurate stock levels, however, inventory is not in real-time for this item so we are not always able to determine right away if an item is out of stock. Please let us know if there is anything else we can assist you with.