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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Online chat was easy and very sufficient!
No mistakes, gave me a great deal. Enjoyed ordering this way would definitely order again from this company.
Online representative was very helpful, and transaction was quick.
Hello Jerry, thank you for sharing your experience!
I've ordered from Real Truck three times. Twice my order has been canceled (for "unknown reasons" according to rep) and my card was charged. The charges were reversed in a few days. Both times I've had to wait to speak to a customer service representative to find out where the order is, upon finding it canceled, being transferred to a sales rep to reorder.
Everything was done professionally, however if an order isn't going to go through, the card shouldn't be charged and an email should be sent explaining what happened.
I was hesitant to go on the chat line but it was easy to work with the salesman
Hi Nolan, thank you for sharing your experience!
Very helpful and professional. Very easy and quick.
Hello Dilana, thank you for your feedback!
I was very satisfied with the customer service experience, and the competitive prices that Real Truck offered, along with the Military discounts was a plus for me.
THE SALESPERSON WAS VERY HELPFULL AND LET ME KNOW ABOUT DIFFERENT TYPES OF COVERS WHICH HELPED ME CHOOSE JUST WHAT I WAS
LOOKING FOR AND ALSO THE BUG SHIELDS TOO. WAS ACTUALLY A PLEASURE TO DEAL WITH REALTRUCKS.COM
Very happy with the sales service and prices, the customer service was very knowledgeable, speedy, and outstanding.
Placed order 5/17, told it would arrive 6/18-23. I was charged for it on the 17th. On 6/17 received email stating delivery now 7/19-26. Requested contact from customer service to resolve. Received email on 21st to say they would get back to me in 1-3 more days. Really? Bye bye
Looking for a tonneau cover for my truck. Saw had chat, if you needed some help. Tried and was very happy with the help and great service. Very friendly and helpful.
Its was quick and easy. The only thing I didn't like was only offering 3 colors. Black, Tan, Clear
Made an order on 6/10. My account was charges for the full amount of the product I ordered almost immediately. Ten days go by and mothing but crickets, no email, no product I ordered or nothing. Called and finally got to talk to someone and they tell me they will create a ticket. This was last Thursday 6/17. Have not heard anything. Do not know if the company is out of stock or what the deal is. I needed this item before July 1st. I WANT MY DAMN MONEY BACK! I was a first time customer with your company but I will now avoid you guys at all costs.
Salesperson provided valuable information about the product i was considering and i actually changed to a different model based on the description he provided. Also provided a great price.
Purchase running boards and floor mats for 2021 Chevrolet. Sales person was very friendly very helpful as always great staff great merchandise
I am a veteran and I talked to a veteran, Butch At customer service. He was courteous, knowledgeable, and respectful when he thanked me for my service. I bought a truck bed cover, inside bed liner and sun shades that fit my truck. He is the epitome of the word customer service. Just for the record I did not serve with him or have I ever met him. My son also bought a bed cover for his pick-up. My oldest son is thinking about buying a bed cover for his truck. Word of mouth advertising is the way to build a business but it is the employees that build friendships that causes customers to return.
Hi Lance, we are happy to hear about your pleasant experience with Butch. I also want to thank you for your service and want to thank you for your time with sharing your experience!
Happy with purchase at a good price. Customer service was excellent.
Hello Garry, thank you for sharing your encounter!
Ordered 4 shocks for my vintage truck and was told by the sales rep " they're in stock and you'll have them by Friday". Friday comes and goes, no shocks. Saturday comes and ONE shock is delivered! Supposedly one was "damaged by fedex" but I have no clue how that's even possible? The other two shocks are still sitting in PA 2 days late already. I will not be back! You've been warned! Had a friend that also had a terrible experience with real truck as well.
Very satisfied with customer service and product!
And fast delivery!
Hello Roberta, thank you for sharing your experience!
The person I talk to was knowledgeable and helped answer the questions I had
Hi Jeffrey, thank you for sharing!
Great site to find items. Minor issues with checkout.
Not all legit addresses match there system. You'll have to call in to process order.
Hello Bruce, thank you for your feedback!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan, thank you for your feedback!