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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Always awesome and friendly service. It's why I keep coming back.
It was a great experience dealing with RealTruck. They took care of me and I received my package a day earlier than they stated. Great job and can't wait to purchase again.
Gentlemen took my order Very helpful went out of his way to find what I need
I received an email about a manufacturing shortage and they were not able to fill my order, so I reordered trough REAL TRUCK, and their rep Loni was very helpful and I am now awaiting shipment Thanks HarryQuitmeyer
Can speak live w someone if needed. For questions, tech issue or anything you may need about the product. Easy to do business with and free shipping.
They didn't originally have it but no one else did either. After waiting with my preferred vendor Thule still hadn't delivered inventory so I went looking a month later and found out realtruck had gotten one of the tracrac sr racks in stock. They set up my order for me, shipped it out same day, free shipping, 2 day shipping. Overall I was not happy to wait this long only due to Thule but happy with realtruck for getting me across the line.
Called about a tonneau cover that was on back order and the sales rep John was able to find one at one of your sister companies available now. I need it before a trip next month so I was very happy. Also added a set of nerf bars on a price match. Overall a great experience!
I do not remember the name of the individual I with whom I spoke, but he was very helpful.
The young woman was very pleasant and helpful. She filled my order quickly and was friendly. Great experience.
Super easy to contact support via their chat widget. No waiting at all for a response, which is great. The customer service rep was knowledgeable and easily identified the parts that I needed. The entire process took ~ 5 minutes. They offer free shipping which is great. However, with free shipping, it appears the length of time to receive my parts will be almost a month. This is the only part where I recommend to improve upon, so that customers get their order in a more timely manner.
Decided against the part when opened. No problem sending it back
This team is awesome! They have always gave me the best direction on the best products and have given me very fair prices. Service is Great!
Placed an on-line order for a Truxedo Lo Pro cover for my Son's new GMC (2021) pickup hoping to receive it prior to a trip he planned. Actually received it several days earlier than originally stated by Real Truck. INstalled top with excellent results and was as easy as the video showed. Great job by Real Truck.
I was looking for a tonneau covers quiet a few in fact a friend of mine told me about real truck.com
I chatted with a sales rep and he answered my questions and I ordered it awesome
Hello Wayne, we are happy to hear about your pleasant experience!
The sales staff were able to provide knowledgeable advice. The product was reasonably priced and delivered quicker than expected.
Hi Ed, thank you for telling us about your experience!
I was online looking at the tonneau covers and saw that they had a chat icon. I started a chat after I saw the sr1 cover that I wanted. It took a few minutes and I had my cover ordered and they will ship for free. Easy n friendly.
Hi Phillip, thank you for telling us about your experience!
Customer service was able to send confirmation of my purchase to my e-mail immediately. My top came 1 day early the salesman followed thru on promise. Most deliveries are usually later than expected now a days. Had some other issues but minor.
Hi Barry, thank you for your feedback. Please let us know how we can assist you with any of the minor issues you incurred.
Always a pleasure to deal with and definitely will buy from them again
Lee was good to work with. I haven't received the part for my truck yet. When I get it and put it on I will be in a better place to say how my experience was.
Ordered a Gator tonneau cover on June 8 and they took my payment. No indication prior to placing order that there would be any delay. Then they said it would ship June 28. That date came and went so I made several attempts to call but just placed on hold. Finally spoke to someone and she gave me a line of bull about how it was the vendor's fault (but she said they owned the vendor). No definite date for delivery except probably late July. No followup until I threatened negative reviews. Suddenly the cover was available and being shipped for arrival on July 10. It arrived July 11. I installed it (easy to do) but it doesn't lie flat on the sides where the support/fold rails are so it will leak and looks bad. I called and the lady was nice but said she had to create a ticket and they would get back to me. So here I sit. They have my money. I have a cover I can't use. And they are once again too busy to respond to me. Terrible terrible terrible customer service. I will never, ever, ever buy anything from RealTruck. NEVER.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Fred, thank you for sharing your experience with us!