On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I needed a new bed cover for my truck. I called and talked with a customer support person that made a few recommendations based on my needs. I placed the order and a couple days later I installed new tarp.
Very fast delivery, very easy to install! Was an overall great experience.
Very easy to deal with fast shipping Great Experience
I recently used the live chat feature on the real truck site. The customer service rep Daniel D was a huge help. He helped me certify proper fitment for the items I was looking for, availability, and was even able to help me save money on the whole order. The whole chat lasted around 1.5 hours and Daniel took the time to go over all the available options and answer any product questions. A great experience all around.
Butch was excellent and got my return/new order taken care of in timely manner
Your rep was great and I purchased a soft roll up tonneau cover + a custome bed liner + an LED light stick + step up side rails. All good and arrived here in 2 to 4 days. Impressive!
First purchase with real truck. Used the chat option and the persons was very knowledgeable of both products I ordered and made the process seem simple. Can't wait to install my ne S&P cold air intake and newBAK Revolver X4S roll up tonneau cover.
Great service and fair price. HD to return one because I had an issue with the truck and it went smoothly so I came back for my new truck
Customer service was great and helped me pick the perfect accessories I wanted for my truck
I ordered a bed cover for my 2006 F150. I asked about ordering details and double checked the sizing. Called back and was helped by a different person without missing a beat I was able to complete my order on it's way today. No problems is good customer service, glad to see.
The lady on the phone was very pleasant and knowledgeable and very kind it's hard to fine nowadays.
Shopping for a tonneau cover, the rep was very helpful in explaining differences/advantages of different models.
Most places didn't have the part I was looking for and real truck had what I was looking for. Easy to order and shipping to the place I need it to go to. Great job
Kevin G was very helpful in answering all question to ensure I selected the right item.
Worst customer service ever ever, Jessie W likes to argue with customer. Selling products not compatible with your vehicle thumbs down
Hello Christopher, we apologize for the unsatisfactory customer service experience you had. I will review your case and the call placed so that we can take the necessary actions.
We are a commercial shop we filled out tax-exempt forms two times I see on order ******* tax is added
Please refund the tax amount 48.90
Phone *******450 *******@aol.com
Hello, If the tax exemption was submitted after the sale, then the tax needs to be refunded as your tax exemption needs to be approved by our accounting team before changing your profile to tax-exempt. On 5/30 we submitted the refund to your bank, please allow 1-10 business days for them to process your request. Any future purchases will need to be made with a representative as our online ordering service will not recognize the tax exemption. Thank you for your business!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Russ, thank you for sharing your ordering experience with us! We noticed you left a 3-star review please let me know how we can improve our shopper's experience.